Crash when trying to delete offline content

G

Guest

The past few days when I check the box to delete all offline content when
deleting temporary internet files my computer crashes. It doesn't crash
though when I leave the box unchecked. Any ideas why?

I've already run virus scans and spyware scans and come up empty.
 
J

Jan Il

Hi Ben :)

You may have a corrupted folder. You did not mention the version of Windows
or IE that you have, so try the following that may apply and see if it
helps:

History folder corrupted -

For W98 (W98se) proceed as follows as per Sandi's site:
http://inetexplorer.mvps.org/answers_8.htm#deltree

1) Start>Shutdown>Re-start in MS-DOS mode
2) Wait for Mouse to be recognized, and for the system to stabilize.
3) At the prompt of C:\> type the words: "Deltree History" (Note: there is
a space between the two. Do not use any " quotation marks)
5) press enter
6) A confirmation request appears (Y/N)
7) Type: "Y" and press enter (no quotation marks)
8) Another prompt will appear (Y/N)
9) Type: "Y" and press enter.
10) Hit Ctrl-Alt-Del to close out of the DOS session and to re-boot in
normal mode.

The same process may be followed for your Temporary Internet Files as well.
This will create a new Index.dat file free of corruption and sized at 32 KB.
In that case the command line to use will be "Deltree Tempor~1"

Proceed slowly and carefully, noting that each command and instruction is
followed.

IF you've been using any other method of cleaning files and stuff out of
the Content.IE5 folder other than the use of IE Options>delete files>delete
all off-line content> OK>OK out. Stop doing that. The aforementioned
process of using IE Options is the only safe and prescribed way of
cleaning. (other than the DOS Deltree command)

or..................

To create a new History Forlder
http://inetexplorer.mvps.org/answers_8.htm#deltree
http://www.mvps.org/winhelp2002/delcache.htm (XP systems)

Or try installing TweakUI.
http://www.aumha.org/freeware/freeware.php#tweakui
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
For XP follow the instructions at Mike Burgess' site as the process and
paths differ from W98:
http://mvps.org/winhelp2002/delcache.htm
To delete the History folder and index.dat (XP)

Log on as Administrator and delete the desired <username> folder and reboot.
(or log on as another user that has Administrator privileges)
Example: "C:\Documents and Settings\username\Local Settings\HISTORY"
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Instructions below courtesy of Henri Leboeuf:

Reconfigure Windows Explorer to show Hidden Files:
Open the Windows Explorer Folder Options - View [tab]:

Scroll down to the "Files and Folders" section.
Select: "Display the contents of system folders".

Scroll down to the "Hidden Files and Folders" section.
Select: "Show hidden files and folders", Ok the prompt
Uncheck: "Hide file extensions for known file types"
Uncheck: "Hide protected operating system files" Ok the Prompt, click Apply

Click the "Apply to all Folders" button. Close Windows Explorer.
==============

You may also have to go to Safe Mode to delete files/folders.

A Description of the Safe Mode Boot Options in Windows XP
This article discusses the several Safe Boot options that Windows supports.
These options load a minimal set of drivers. You can use these options to
start Windows so that you can modify the registry or load or remove drivers.
http://support.microsoft.com/?kbid=315222 (XP 11/5/2003)

Web page: http://www.colba.net/~hlebo49/index.htm

If these steps do not resolve your problem, please post back to this thread
with the details and any error messages.

Hope this helps

Jan :)
Smiles are meant to be shared,
that's why they're so contagious.

Please reply to the newsgroup so others may benefit.
Replies are posted only to the newsgroup for the benefit or other readers.

How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
 
G

Guest

I'm on Windows 98 and IE 6.

"Deltree History" didn't fix it but I followed the link you provided and
tried "deltree history~1" and that seems to have fixed things up. Thank you
very much.
 
J

Jan Il

Hi Ben :)
I'm on Windows 98 and IE 6.

"Deltree History" didn't fix it but I followed the link you provided and
tried "deltree history~1" and that seems to have fixed things up. Thank you
very much.

You're very welcome! Glad to hear you were able to resolve your problem.
Good job!

Thank you for posting back and letting us know what worked for you, and for
the benefit of other readers who might have a similar problem. :)

Jan :)
Smiles are meant to be shared,
that's why they're so contagious.
 

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