CPU at 100 and unsure about spyware

  • Thread starter Thread starter kgrzeca
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kgrzeca

Hello I don't really know much about computers but this is my problem,
for a while now I have noticed my computer running a very high CPU
usage - like 99 or 100, and this I think is directly related to my use
of Internet Explorer. I opened Windows Task Manager and in the
processes I saw that iexplorer.exe was running at about 97, 98, or 99.
I also have had problems when I am shutting down that weird programs
are not responding and the computer is asking me if I want to close
them, things like ccApp.exe (which might have to do with my virus scan)
and something that is just a bunch of boxes (like my computer doesn't
have the font to read the characters) and zeros, too many of them to
count. I went into msconfig and looked in the startup and found two
things, one that was the ccApp.exe and another one that didn't even
have a name - both said that they were part of the current version of
windows. So whatever I disabled them from the startup and I seem to not
have the high CPU now with Internet Explorer, but these things could
either be some sort of virus or something or they could be important
and really have something to do with windows I have no real idea. Also
I am running IE 7 but I think that this happened sometimes with IE 6,
I'm not really sure. I have hijackthis, but I don't know if I should
post the log, and I don't know how to read it on my own. So if any of
you could tell me if there is something there, or if you have another
idea about what may be causing this problem I would really appreciate
the help. Thanks
-Kate
 
Hello I don't really know much about computers but this is my problem,
for a while now I have noticed my computer running a very high CPU
usage - like 99 or 100, and this I think is directly related to my use
of Internet Explorer. I opened Windows Task Manager and in the
processes I saw that iexplorer.exe was running at about 97, 98, or 99.
I also have had problems when I am shutting down that weird programs
are not responding and the computer is asking me if I want to close
them, things like ccApp.exe (which might have to do with my virus scan)
and something that is just a bunch of boxes (like my computer doesn't
have the font to read the characters) and zeros, too many of them to
count. I went into msconfig and looked in the startup and found two
things, one that was the ccApp.exe and another one that didn't even
have a name - both said that they were part of the current version of
windows. So whatever I disabled them from the startup and I seem to not
have the high CPU now with Internet Explorer, but these things could
either be some sort of virus or something or they could be important
and really have something to do with windows I have no real idea. Also
I am running IE 7 but I think that this happened sometimes with IE 6,
I'm not really sure. I have hijackthis, but I don't know if I should
post the log, and I don't know how to read it on my own. So if any of
you could tell me if there is something there, or if you have another
idea about what may be causing this problem I would really appreciate
the help. Thanks
-Kate
Click to expand...

1. Uninstall Norton.
2. Make sure Windows Firewall is on.
3. Get and run whichever of these is appropriate:
http://basconotw.mvps.org/SymRem.htm
http://basconotw.mvps.org/SymRem2.htm
4. Get and install AVG 7.5 Free (www.grisoft.com) or Avast.

Then clear all malware. Help with malware:
All MS-MVP Sites.
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/darnit.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm

Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315

So How Did I Get Infected Anyway?
For quite a few people it's by installing Messenger Plus, whose ads for
malware don't identify the malware as such and try to convince you that you
owe it to the author. See also:
http://www.wilderssecurity.com/showthread.php?t=27971
Don't ever do a "default" install of anything. Always choose Custom and see
what else is being carried along. Don't install any extras you're not sure
of.
 
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