cpu 100% use when drag avi file from explorer window

  • Thread starter Thread starter Robert
  • Start date Start date
R

Robert

Sirs: According to KB article 822430, I can get updated
programs for fixing the avi file access through explorer
cpu 100% utilization problem.
Where do I go to get these programs?
Date Time Version Size File name
--------------------------------------------------------
12-Aug-2003 19:37 5.1.2600.1257 76,800 Avifil32.dll
12-Aug-2003 19:37 6.0.2800.1257 125,440 Shmedia.dll

My installed version:

avifil32.dll Thursday, August 29, 2002, 5:40:50 AM
5.1.2600.1106 76,288
shmedia.dll Saturday, August 18, 2001, 7:00:00 AM
6.0.2800.1125 126,976
 
Per the article, please contact Microsoft support:

Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended
to correct the problem that is described in this article. Only apply it to
systems that are experiencing this specific problem. This hotfix may receive
additional testing. Therefore, if you are not severely affected by this
problem, Microsoft recommends that you wait for the next Microsoft Windows
XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support
Services to obtain the hotfix. For a complete list of Microsoft Product
Support Services phone numbers and information about support costs, visit
the following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS

Note In special cases, charges that are ordinarily incurred for support
calls may be canceled if a Microsoft Support Professional determines that a
specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.
 
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