Corrupt TCP/IP

  • Thread starter Thread starter Clarie150
  • Start date Start date
C

Clarie150

On my Windows XP Professional (Service Pack 2), I have an ongoing problem
with the TCP/IP Settings. Whenever I try to use the Repair Option, an error
message comes up saying "Failed to query TCP/IP Settings of the connection"
and cannot proceed. Now I cannot access the internet from my own computer. I
use a Realtek RT8139 Family PCI Fast Ethernet NIC. Now I am using a
relative's computer, who is connected to the same modem and has absoballutely
no problems at all. I would dearly like some help from anyone.

Thanks so much.
 
As well, when I try to use "ipconfig /all", it cannot continue because the
request is not supported. Is this latest development another factor or is it
just my computer settings?
 
On my Windows XP Professional (Service Pack 2), I have an ongoing problem
with the TCP/IP Settings. Whenever I try to use the Repair Option, an error
message comes up saying "Failed to query TCP/IP Settings of the connection"
and cannot proceed. Now I cannot access the internet from my own computer. I
use a Realtek RT8139 Family PCI Fast Ethernet NIC. Now I am using a
relative's computer, who is connected to the same modem and has absoballutely
no problems at all. I would dearly like some help from anyone.

Thanks so much.
Click to expand...

Two possible causes, and their solutions:

1. The Local Area Connection for the Realtek NIC is corrupted. Go to
Device Manager and un-install the Realtek NIC. Then re-install the
Realtek NIC.

and/or:

2. TCP/IP is corrupted. Run this command in a command prompt window,
then reboot:

netsh winsock reset
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com
 
Thanks so much for the reply, but it looks like I'll have to go on to Plan Z.
Re-install Windows itself. Both the options were duds, but they probably
would work for other people. Thanks for replying so quickly to my message. I
hope it works for others, but I think my version of Windows is corrupted.
Thanks anyway, and hope your machine's not too bad.
 
Thanks so much for the reply, but it looks like I'll have to go on to Plan Z.
Re-install Windows itself. Both the options were duds, but they probably
would work for other people. Thanks for replying so quickly to my message. I
hope it works for others, but I think my version of Windows is corrupted.
Thanks anyway, and hope your machine's not too bad.
Click to expand...

You're welcome. My machine's doing fine, and I have some more ideas
that I hope will fix yours.

Start the computer in "Safe mode with networking". If Internet access
works in that mode, a program that only runs in normal mode is causing
the problem. The most likely culprit is a firewall, often from Norton
or McAfee. Un-installing the firewall (or the entire security suite
that contains it) might fix the problem.

If that doesn't help, try this, which re-installs TCP/IP:

1. Go to My Computer > Tools > Folder Options > View, and enable
viewing of hidden files and folders.

2. Browse to C:\Windows\Inf.

3. Right-click "nettcpip.inf" and click Install.

4. Reboot.
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com
 
Back
Top