Corporate Workgroup for MS Office Outlook - 2003

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Guest

Hi,
We are having problems with one user using Office Outlook 2003 and trying to
connect to an Exchange server. When we go to the Mail Icon in the control
panel, we do not have the Exchange Option. I cannot find the CW option in
this version. Can anyone tell me where to find the option?
Thanks
Rich
 
There is no such option because none is needed. What types of accounts do you see listed when you try to add a new account?
 
Hi Sue,
Thanks for the response. When we go to add account, the Exchange server
option is not listed. Litlle background, over the weekend we rebuilt the
SBS2003 server because something had happened to the original server two
weeks ago. The server was a little out of sorts - backup would not work,
remote monitoring stopped, could not connect the printers to some users, etc.
I installed a fresh copy on the "E" drive (didn't want to lose the server
just in case). We called the server the same name, recreated the users and
set the shared resources to be identical as the original server.
After finishing the server, we logged on it from each of the client
machines. 3 of the 4 clients workstations had no problems logging onto the
server. The last computer (the one with the Outlook problem) would not log
on no matter which user id I tried. I reset the authentication of the client
workstation by changing it to a work group and then back to the domain. At
that point we were able to log on and left for the day - in part because this
user, who was not there, uses a pop-3 email for the external mail and
exchange for intra office. Since we didn't have his password, we used it as
an excuse to leave.
If there is no option for the CW and no Exchange option on the drop down, do
you think there is another problem with authentication?
Sorry fo the long note -

Thanks
Rich
 
I'm still hoping you'll provide more detailed information on this client, starting with what types of accounts you do see available. Creating a new mail profile would probably also be a good troubleshooting step.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
 
Sorry Sue,

On the e-mail add account we see pop3, imap, http and others. The user is
setup on the server as a user, but has admin rights on the work station. We
will try a new profile this morning and, if that doesn't work, we will
restore the computer from 2 weeks ago when the outlook accepted the exchange
server.

thanks for you help.
Rich
 
The only reason I know of where you would not see Exchange among the accounts is if the group policy is implemented to disable the addition of an Exchange account.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
 
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