G
Guest
I work for a small company (60 employees) and I have been struggling with
deciding how to setup outlook to address the different email needs of the
employees.
People resident inside the office are simple. I have exchange 2003 running
and have set their outlook 2003 set to use exchange using exchange cached
mode.
My problem is with the outside sales people. With any outside sales person,
they need access to email in basically two places. 1) their home office and
2) on the road at hotels and such. I have tried to handle this by setting up
two accounts in outlook 2003. One account is called 'Office' and the other
called 'Road'.
The 'Office' account is a pop3 account with the smtp address pointing to
their ISP and the POP pointing to our companies mail server. This by itself
works well and keeps them from having to remember to VPN in or impact the
home office bandwidth.
The second account, 'Road' is again a pop3 account, but the smtp and pop
addresses are the internal IP addresses of my exchange server. This requires
the user to VPN into the office to get their mail. They also have to change
the default mail account if they want to send mail since I can't get outlook
to intellegently steer mail to the avaialble connection.
Under outlook 2000, this worked ok, but now with outlook 2003, the outside
users while VPNed are getting double emails. I have varying degrees of
computer literacy with the outside people and I need to find a "simple'
solution. What is a better solution or best pratice for handling mobile
people?
Thanks in advance,
Tim
deciding how to setup outlook to address the different email needs of the
employees.
People resident inside the office are simple. I have exchange 2003 running
and have set their outlook 2003 set to use exchange using exchange cached
mode.
My problem is with the outside sales people. With any outside sales person,
they need access to email in basically two places. 1) their home office and
2) on the road at hotels and such. I have tried to handle this by setting up
two accounts in outlook 2003. One account is called 'Office' and the other
called 'Road'.
The 'Office' account is a pop3 account with the smtp address pointing to
their ISP and the POP pointing to our companies mail server. This by itself
works well and keeps them from having to remember to VPN in or impact the
home office bandwidth.
The second account, 'Road' is again a pop3 account, but the smtp and pop
addresses are the internal IP addresses of my exchange server. This requires
the user to VPN into the office to get their mail. They also have to change
the default mail account if they want to send mail since I can't get outlook
to intellegently steer mail to the avaialble connection.
Under outlook 2000, this worked ok, but now with outlook 2003, the outside
users while VPNed are getting double emails. I have varying degrees of
computer literacy with the outside people and I need to find a "simple'
solution. What is a better solution or best pratice for handling mobile
people?
Thanks in advance,
Tim