COPY Utility?

  • Thread starter Thread starter JasperO
  • Start date Start date
J

JasperO

Software for the Epson 30000 doesn't seem to include a simple copy utility.
Any other options for a copy utility?
 
Clarence Klopfstein said:
Scott,
Thanks for the plug!

I am a developer for Jetsoft, and you will find that there are a few free
options out there, but Art-Copy has been improved through the years. And
is one of the easiest pieces of software to use.

Clarence Klopfstein
Click to expand...

Hi Clarence,

Jetsoft may be all you say it is, but I have to say that I was so put off by
the hoops I had to jump through just to test it, that it's not likely I'll
purchase it. To begin testing I had to:

1. Fill out a form requiring full address information. (never give my
address info until I decide to purchase-- why would anyone???)
2. Get a password required to install from the email notice (email is ok--
valid email is reasonable. But now a password??)
3. Now when I finally start the program, I'm prompted YET AGAIN for more
steps where I "must activate this product to continue using it's full
functions".
4. But perhaps the biggest negative is the extremely miserly 15 days
(marginal but very skimpy) or "15 uses" ?!? That's ridiculous. 15 uses?!? I
mean, I can download fully functional versions of major software programs
costing over a thousand dollars and fully evaluate all features for 30 days
with no restrictions. This is a relatively simply *UTILITY* for god's sake--
not Adobe Creative Suite!

And the "Dear Demo Downloader" mandatory opt-in is self-serving, clumsily
written and indefensible. The 1st sentence alone is downright insulting:
We are trying to be a different type of software company by building a
relationship with our customers and to help them get more from their
scanners and imaging applications. To that end, when you register you are
opting in at least temporarily to our ScanHelp email list. You will have an
opportunity to opt out of the list with each ScanHelp email (usually just
once a month), which we use to announce new products, new features, or new
articles on www.ScanHelp.com. We use Microsoft's B-Central server to manage
our names and mailing will only come from me personally (No Spam!). In the
past, we have implemented many of the feature suggestions we have gotten
from replies to our ScanHelp emails. We hope to help you over the next few
years get more from your scanner and imaging applications.
<<<<
 
JasperO ([email protected]) wrote in
We are trying to be a different type of software company by building a
relationship with our customers and to help them get more from their
scanners and imaging applications. To that end, when you register you
are opting in at least temporarily to our ScanHelp email list. You
will have an opportunity to opt out of the list with each ScanHelp
email (usually just once a month), which we use to announce new
products, new features, or new articles on www.ScanHelp.com. We use
Microsoft's B-Central server to manage our names and mailing will only
come from me personally (No Spam!). In the past, we have implemented
many of the feature suggestions we have gotten from replies to our
ScanHelp emails. We hope to help you over the next few years get more
from your scanner and imaging applications. <<<<
Click to expand...

Gosh. Thanks for quoting that.

Building a relationship with potential customers by telling them that
they will *be* opted in to a mailing list (no choice!) and then claiming
that it isn't spam? Must be the latest marketing technique, but in
Europe it certainly would be spam - automatically opting in someone for
ailings and only allowing opt-out is forbidden by law.

If if that were not against the law, I would not consider buying
software from a company that utilizes such methods (or wants full
address information when not functionally required - a violation of
privacy law).

A different type of software company indeed - one that has no respect
for their customer's privacy.
 
I guess we can't make everybody happy.

We are allowed to email people we have "an existing relationship" with.
We make it VERY easy to opt out. If you don't want an email from
us, we don't want to email you. It cost us money to email our
customers. We use a legit service to handle all that (provided by
Microsoft). I understand the hesitation to hit that little link on the
bottom of the email, but we are a legit company and that link does what
it says it will do. It removes you from our list.

The 15 days/15 tries is to stop people from getting our product for a
small project they have and then not buying. We give enough to see that
it works, then we lock it down a bit. But even then, it is fully
functional software. We just put a stamp on the image. Nothing big there.

I think you made our process out to sound a bit more complicated than it
really is.

1. Fill out the form to get a password emailed to you. We require the
password, because that confirms that you used a valid email. You can't
get it without getting our email.
2. Install the application, enter the password.
3. Then start the application. It pops up a nag screen (same as Adobe)
that allows you to register the full product, if you want to. If you
want to just use the trial (which is fully functional for 15days/15
tries), you just hit "Continue Trial".

Nothing special in that process.

Sorry if it offends you or others. But most people have absolutely no
issues with it.

Thanks,
Clarence
 
Clarence Klopfstein said:
I guess we can't make everybody happy.

We are allowed to email people we have "an existing relationship" with. We
make it VERY easy to opt out. If you don't want an email from us, we
don't want to email you.
Click to expand...

Then you need to have opt-in OPTIONAL-- like virtually every other software
vendor in the world does.
It cost us money to email our customers.
Click to expand...

Not my concern in the least.


We use a legit service to handle all that (provided by Microsoft). I
understand the hesitation to hit that little link on the bottom of the
email, but we are a legit company and that link does what it says it will
do. It removes you from our list.
Click to expand...

I don't doubt you are legit-- but think about: it: how many spam emails do
_you_ get from outright crooks swearing up and down they're "legit" or "just
click here to remove... ". Yeah right...


The 15 days/15 tries is to stop people from getting our product for a
small project they have and then not buying.
Click to expand...

Get over it. There will always be those out there that do just that. If
they're going to buy, they'll buy. If they're going to use and dump, they'll
do just that. Unreasonable limitations on use during an evaluation only
turns off those that might buy. IOW, the low-lifes aren't your target market
anyhow so why punish all?

We give enough to see that it works, then we lock it down a bit. But
even then, it is fully functional software. We just put a stamp on the
image. Nothing big there.
Click to expand...

Agree. I wasn't aware that's what happened as I didn't read that. (?) If you
have that system in place you'd be much better off making it 30 day eval
then having the stamp kick in. Programs like Soreson Squeeze are fully
functional with the stamp active from the start. As this allows me to test
at my leisure, I have no problem with that.

I think you made our process out to sound a bit more complicated than it
really is.

1. Fill out the form to get a password emailed to you. We require the
password, because that confirms that you used a valid email. You can't
get it without getting our email.
Click to expand...

Right, but getting the email confirms I used a valid address. The password
thing does nothing but require an extra step on my part.

Sorry if it offends you or others. But most people have absolutely no
issues with it.
Click to expand...

Aha-- and how do you know that?! All you can say with certainty is that
those who have made a purchase didn't have a problem. ;)

I thought your response was calm and professional, even if I still don't
agree with much of the reasoning in place. I own a LOT of shareware that
I've purchased over the years. I even make it a point to contribute to
"freeware" vendors if they've created a program I use frequently. IMO when
you accept the fact that there's simply nothing much you can do to keep away
the deadbeats and that honest people like myself are your best market, your
business will be the better for it.

Good luck!
 
Marjolein Katsma said:
JasperO ([email protected]) wrote in

Marjolein Katsma
*Help with HomeSite/Studio: http://hshelp.com/
*Travel blog: http://blog.iamback.com/
*Spam reporting addresses: http://banspam.javawoman.com/report3.html
Click to expand...

Hi Marjolein,

HomeSite?! Is that thing still around?!? <g>

Just kidding as although I'm pretty much a DreamWeaver user now, I cut my
teeth on HomeSite way back when Nick B. owned it and eventually sold out to
Allaire, who eventually sold out to Macromedia, who eventually sold out to
Adobe, who eventually sold out to... Well, you get the idea.
 
JasperO said:
I don't doubt you are legit-- but think about: it: how many spam emails do
_you_ get from outright crooks swearing up and down they're "legit" or "just
click here to remove... ". Yeah right...
Click to expand...

Would a legit business be here defending themselves :-)
Get over it. There will always be those out there that do just that. If
they're going to buy, they'll buy. If they're going to use and dump, they'll
do just that. Unreasonable limitations on use during an evaluation only
turns off those that might buy. IOW, the low-lifes aren't your target market
anyhow so why punish all?
Click to expand...

It is a delicate balance, and considering that our "locked down" version
is nothing more than a stamp, we feel we are striking a decent one.

Right, but getting the email confirms I used a valid address. The password
thing does nothing but require an extra step on my part.
Click to expand...

You've given me something to consider.

Here is the issue. A good chunk of our downloads come from shareware
sites. So they already have the exe before they even filled out the
registration form. So if we don't require a password, they can just
install and we lose the ability to try and build a relationship.

What I may have done here, is to have a separate exe mentioned in the
reply, that doesn't have the password. Then keep that exe private, and
not use it on any shareware sites. While having our other exe with a
password, used for direct linking at shareware sites. But this adds a
bit of a maintinence issue. We will look into it.
Aha-- and how do you know that?! All you can say with certainty is that
those who have made a purchase didn't have a problem. ;)
Click to expand...

We can have an idea by customer feedback. We do get the occasional,
"This is such a scam..." type emails. But not many. What we do get,
over and over again is how people have just loved the fact that we are a
software company that actually replies to emails. How many times have
you bought a piece of software, had an issue, and then never got a reply
to your problem? It doesn't happen with us. I am not the boss here,
but I have been here longer than everybody but the boss. And I am
responsible for training people. I make sure that they know to reply to
every email ASAP. Even if it is with a, "I don't know the
answer/solution, but let me find out from somebody who does and I will
get back to you ASAP." Just to let people know that somebody is behind
the big website.
I thought your response was calm and professional, even if I still don't
agree with much of the reasoning in place.
Click to expand...

I'll take that as a compliment :-) And that is what we try to do here
at Jetsoft.

Thanks,
Clarence
 
Clarence Klopfstein ([email protected]) wrote in
We are allowed to email people we have "an existing relationship"
with.
We make it VERY easy to opt out.
Click to expand...

So what? It's impolite, at least. Why not make it very easy to OPT IN?
It cost us money to email our customers.
Click to expand...

For very many people it still costs to *receive* email as well. Not
everyone is on always-on fixed-price broadband.
1. Fill out the form to get a password emailed to you. We require
the password, because that confirms that you used a valid email. You
can't get it without getting our email.
Click to expand...

Providing an email address to get a password is fine. But what about
needing to provide full address information? You don't need that *until*
you actually need a shipping address or an address to verify a credit
card payment. NOT for trial software.
 
JasperO ([email protected]) wrote in
HomeSite?! Is that thing still around?!? <g>
Click to expand...

In coma. Sort of. Actually, I don't know what happened after Adobe took
over Macromedia but Macromedia already stopped development of HomeSite
while still including it with DreamWeaver.

A lot of "code-centric" people continue to use HomeSite though - at least
for static pages. :) Personally, I can't work with DW or any other
WYSIWYG-type program - no "brain fit": I just don't know what to do with
it. I could have gotten a free copy of DW but never bothered...
Well, you get the idea.
Click to expand...

:) I was there for much that rocky ride - as user, as consultant, and
finally as employee.
 
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