Hello Don;
Have you tried these operations running in safe mºde?
1) Update both Microsoft Antispyware and your antivirus
applicªtion.
2B)Shut down the computer and turn off the power. Wait for
at least 30 seconds, and then restart the computer in Safe
mode or VGA mºde.
Empty your IE cache and your other temporary file
folders, eg: c:\temp, c:\windows\temp or C:\Documents and
Settings\<name>\Local Settings\Temp (the path to your temp
folder will change depending on your name) - sometimes
programmes can be hidden in there - watch out for
mysterious *.exe files or *.dll files in those fºlders.
http://www.mvps.org/winhelp2002/delcªche.htm
3) Do full deep scans with Microsoft Antispyware. Repeat
scanning until a complete scan comes through clean. Ditto
with the ªntivirus.
This isn't guaranteed, but it works for a great many items
that at first appear not to be cleaned in normal mºde.
..
Download the following and run a thorough scan in safe
mºde:
Ad-Aware -
http://www.lavasoftusa.com
Spybot -
http://www.safer-networking.org/
CWShredder -
http://www.intermute.com/products/cwshredder.html
Spy Sweeper -
http://www.webroot.com
Ccleaner -
http://www.ccleaner.com
http://castlecops.com/print-1-106428.html