SYMPTOM
If you install Microsoft Internet Explorer 5.5 or Microsoft Internet Explorer 6 on Windows 2000, the Add/Remove Programs tool in Control Panel may stop responding (hang) or become corrupted. As a result, you can no longer remove programs or install network-published programs from Control Panel. Also, the Configure your Server option in Administrative Tools may stop functioning properly. In addition, the Folder view pane in Windows Explorer may be blank or gray instead of having the folder tree view.
RESOLUTIO
To resolve this behavior reinstall Internet Explorer 5.5 or Internet Explorer 6
You may also resolve this behavior by using the following steps:
Start the computer in Safe mode with Networking by pressing the F8 key during startup
Log on by using the local administrator account (the Windows Update dialog box appears that states that Windows is now updating the following items; Browsing Services, Internet Tools and System Services.
After you log on, verify that the symptoms no longer occur
Shut down and restart the computer, and then log on as usual.
