Continuous rebooting

  • Thread starter Thread starter Debbie
  • Start date Start date
D

Debbie

Had an error message when opening Outlook this morning,
so rebooted. My computer is continuously looping,
getting to the welcome page, then restarting again and
again, never getting to the desktop. I have no idea what
to do...any suggestions would be welcome!
 
Hi

Can you recall the error message? After the next reboot, keep tapping the
F8 key to see if you can access a screen with 'Last Known Good
Configuration' as one of the option. Try that to see if you can access the
Desktop. If not, access the same screen again and enter Safe Mode to try a
System Restore.
 
The error message was something about Outlook not being
compatible with a possible new IM. I did recently start
using MSN IM, about a week ago but have had no trouble
until now.

I tried both of your suggestions and can't get past the
Microsoft page. It crashes and starts over.
 
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