Continuous re-booting...

  • Thread starter Thread starter jcloninger
  • Start date Start date
J

jcloninger

I think that it is the worm virus, but can't be for sure.
I removed all service pack 4 hotfixes, as well as a few
other pre-sp4 hot fixes, and downloaded the fix for the
worm virus from symantec's site. I then re-booted my
machine to allow all changes to take affect and now can't
get to my desktop. I have tried booting in safe mode as
well as safe mode with DOS prompt, but nothing seems to
work. I can't utilize any of the standard fixes because I
can't get access to my directories. It just keeps re-
booting as soon as the desktop is supposed to be
displayed, and flashes a blue screen and then starts all
over again. Please advise...
 
Greetings --

Have you tried to reboot into Safe Mode?

To get started troubleshooting the cause of your problems, we'll
need to learn what specific errors are occurring and being recorded.

To get the error message from the blue screen (a.k.a. the BSOD --
Blue Screen of Death), you'll need to turn off WinXP's automatic
reboot "feature:" Right-click My Computer > Properties > Advanced >
Startup and Recovery > Uncheck "Automatically restart." The next time
your PC crashes, you'll be left with a blue screen full of memory
addresses and other seeming gibberish. The top 2 or 3 lines of this
screen will contain information that can help solve your problem.
Carefully write down these lines and post the exact text back here.
Hopefully, one of us will be able to provide some insight.

Additionally, you should check your Event Logs to see if they can
shed any light on the matter, To do so, Right-click My Computer >
Manage > Event Viewer > System and Application. Record the specifics
of any red-flagged error messages and post the exact text back here.
Again, hopefully, one of us will be able to provide some insight.


Bruce Chambers

--
Help us help you:



You can have peace. Or you can have freedom. Don't ever count on
having both at once. -- RAH
 
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