Continually dialling out.

  • Thread starter Thread starter Richard Oliver
  • Start date Start date
R

Richard Oliver

Running Win Xp Home Ed.
This machine dials out continually .
Have checked for Virus and malware.
All clean.
Perhaps some program seeking upgrade ?
Your help please,Richard
 
Richard

What appears in Event Viewer?

Please post copies of all Error and Warning Reports appearing in the
System and Application logs in Event Viewer for the last boot which
failed. No
Information Reports or Duplicates please. Indicate which also appear in
a previous boot.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Part of the Description of the error will include a link, which you
should double click for further information. You can copy using copy
and paste. Often the link will, however, say there is no further
information.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
Thank you for your prompt reply .
The machine in question is my son's and I will not be seeing him for a
while but what I told him to do in the meantime is to disable autodial.
now he gets a request to dial out when he first boots up and then
after denying that request he has no further problem.
As soon as can get to the machine I will certainly use your info and get
back to you.
My thinking is that it is some program that is trying to get an update.
I intend also to use msconfig to see what is running and perhaps do a
clean boot.
Thank you again,Richard
 
Richard

No anti-spyware programmes find everything. Malware phoning home is
common.
http://www.elephantboycomputers.com/page2.html#Removing_Malware

You may be also able to find an unexpected guest using Autoruns. This is
especially if you can get a pointer on what you are looking for and
Event Viewer might offer some clues.
http://www.microsoft.com/technet/sysinternals/ProcessesAndThreads/Autoruns.mspx

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
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