Contacts Question

  • Thread starter Thread starter Allison
  • Start date Start date
A

Allison

I've been trying to figure out this problem for a few days
now and I was wondering if you could offer any insight
into the problem that I am experiencing. Here is the
problem: I have created a custom form with 5 pages with
additional information for each contact. This information
was all accessible until about a week ago. I do not know
where this information has disappeared to or how to make
it reappear. I have tried changing the view that the
contacts are in, but this does not work. The only pages
that show up are General, Details, Activities,
Certificates, and All Fields, but I had added P.2, P.3,
P.4, P.5, and P.6. Is there anyway whatsoever to get
these pages to reappear? Am I doing something wrong when
trying to change the view? I do not know how to get this
information back for all of the contacts and I am very
frustrated. I have tried just about everything and I am
about at wit's end. Can you advise me as to what I should
do or where I can go to get more help?
Thank you so much for your help!!
 
All the information for each saved contact should still be available --
check the All Fields page. It sounds like one problem or another is
preventing your contacts from appearing in your custom form.

1) Outlook version?

2) Where is the form published?

3) Can you successfully create new items using this form?

4) If you add the Message Class field to a view, does it list IPM.Contact as
the form name or IPM.Contact.<your custom form>?

FYI, there is a newsgroup specifically for Outlook forms issues "down the
hall" at microsoft.public.outlook.program_forms or, via web interface, at
http://www.microsoft.com/office/com...spx?dg=microsoft.public.outlook.program_forms
 
This is Outlook 200 (Windows XP) and the form is published
in outlook as Message Classes. You can successfully
create new items using this form, but all previously saved
items (1675 items) are suddenly no longer using the form
tht they were created with. When adding the field Message
Class, it says IPM.Contact.MyNewForm for all of the
contacts, yet the name of the form is Message Classes.
Thus, shouldn't it say IPM.Contact.Message Classes? I'm
very lost and frustrated by this point and I just do not
know what to do to retreive all of the lost information.
I appreciate your help in this matter. Thank you.
 
I don't know what you mean by "the name of the form is Message Classes" --
maybe the display name for the form? The display name and Message Class
value are not necessarily related. Message Class is what Outlook actually
uses to determine what form to use to display the item.

You still didn't say what version of Outlook you're using or where the form
is published.

Repeating, no information should be lost: All the information for each saved
contact should still be available -- check the All Fields page.

Try clearing the forms cache. This will refresh the form the next time you
use it. Choose Tools | Options | Other | Advanced Options | Custom Forms,
then click Manage Forms, then Clear Cache.
--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
 
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