Contacts Problem in Outlook 2003

  • Thread starter Thread starter Malcolm Hughes
  • Start date Start date
M

Malcolm Hughes

Help
New PC.
Copied old [2003 version] pst file into default location.
Outlook works fine and contacts are all there and can be viewed, except in
new message at the "To" command, get message>
"The address list couldn't be displayed. The contact folder associated with
this address list could not be opened; it may have been deleted, or you
don't have permissions. For info' on how to remove this folder from the
Outlook Address Book, see ... help."
Help not a lot of use.

Any advice will be appreciated.
Thanks in anticipation.

MPH
 
When you transfer Outlook data, you must configure Outlook to use it. You
can't just plop it in a directory and expect Outlook to connect to it.
Your Outlook Address Book settings are now corrupt. If that's the only thing
that's broken, just remove and re-add the Outlook Address Book to reset it
(restart Outlook in between). If you find other problems, create a new
profile and then migrate your data correctly:
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx
 
Thanks for that advice.
Looked at link & I had done what was required.
After much effort without any result, I ran the SCANPST.EXE tool. It worked
and I now have ny contacts showing/available for new messages.
Haven't a clue why I had this problem.
Thank you again for your response.
Malcolm

Russ Valentine said:
When you transfer Outlook data, you must configure Outlook to use it. You
can't just plop it in a directory and expect Outlook to connect to it.
Your Outlook Address Book settings are now corrupt. If that's the only
thing that's broken, just remove and re-add the Outlook Address Book to
reset it (restart Outlook in between). If you find other problems, create
a new profile and then migrate your data correctly:
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx
--
Russ Valentine
[MVP-Outlook]
Malcolm Hughes said:
Help
New PC.
Copied old [2003 version] pst file into default location.
Outlook works fine and contacts are all there and can be viewed, except
in new message at the "To" command, get message>
"The address list couldn't be displayed. The contact folder associated
with this address list could not be opened; it may have been deleted, or
you don't have permissions. For info' on how to remove this folder from
the Outlook Address Book, see ... help."
Help not a lot of use.

Any advice will be appreciated.
Thanks in anticipation.

MPH
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