contacts not showing up in "select names" window?

  • Thread starter Thread starter Gaikokujin Kyofusho
  • Start date Start date
G

Gaikokujin Kyofusho

Hi, i recently had a problem and had to restore a backup of outlook.
Everything seemed to go relatively well (no lost email or contacts)
until i tried composing an email. When i clicked on the "to" field,
no addresses who up. All the contacts are fine but both the
"contacts" and "outlook address book" are empty. If anyone out there
has any ideas on how I can resolve this your help would be greatly
appreciated!

Cheers,

-Gaiko
 
It is not unusual for the Outlook Address Book to "lose track" of the
connection to its Contacts Folder when you move or import your PST or update
your Outlook version or OS. Use the following steps to reset the connection,
depending on your Outlook version. Note that in some instances you may
actually have to remove the Outlook Address Book completely from your
Profile, close Outlook, and then re-add it before you can get it to work.

Outlook 2000, Corp/Workgroup:
Go to Tools > Services. Make sure the Outlook Address Book service is
listed. If not, add it. Next, R click on the Contact folder or folders you
want the OAB to display, choose "Properties", go to the Outlook Address Book
tab and check the "Show this folder as an E-mail address book" box. You may
also need to go to Tools > Options > Addressing Tab and choose to show your
Contacts folder.

Outlook 2002:
Go to Tools | E-mail accounts, select "View or change existing directories
or address books", and click OK. If you don't see the OAB in the Directories
and Address Books list, click the Back button, then select "Add a new
directory or address book", then "Additional Address Books", and add the
OAB. Then keep clicking Back until you get back to the first dialog box,
and go back to the Directories and Address Books list as you did earlier.
Once the OAB appears in the list, select it and then click Change to make
sure the Contacts folder(s) you want to display are listed. If any of them
aren't listed, you'll need to enable those Contacts folders as Outlook
Address Books by right clicking the folder, selecting Properties, clicking
the Outlook Address Book tab, and checking the "Show this folder as an
E-mail address book" box. Make sure you restart Outlook after making these
changes.
 
Russ - I'm having this problem in a new installation of Outlook XP. If you
go to Contacts, they're all there. However, when you click on To they're not
and an error message comes up. This is a single user notebook - no Exchange
Server or anything fancy. The Outlook Address Book is checked in the
Contacts properties and it's listed when I go to View or change ... . What
else am I missing? Thanks, Cathy

Russ Valentine said:
It is not unusual for the Outlook Address Book to "lose track" of the
connection to its Contacts Folder when you move or import your PST or update
your Outlook version or OS. Use the following steps to reset the connection,
depending on your Outlook version. Note that in some instances you may
actually have to remove the Outlook Address Book completely from your
Profile, close Outlook, and then re-add it before you can get it to work.

Outlook 2000, Corp/Workgroup:
Go to Tools > Services. Make sure the Outlook Address Book service is
listed. If not, add it. Next, R click on the Contact folder or folders you
want the OAB to display, choose "Properties", go to the Outlook Address Book
tab and check the "Show this folder as an E-mail address book" box. You may
also need to go to Tools > Options > Addressing Tab and choose to show your
Contacts folder.

Outlook 2002:
Go to Tools | E-mail accounts, select "View or change existing directories
or address books", and click OK. If you don't see the OAB in the Directories
and Address Books list, click the Back button, then select "Add a new
directory or address book", then "Additional Address Books", and add the
OAB. Then keep clicking Back until you get back to the first dialog box,
and go back to the Directories and Address Books list as you did earlier.
Once the OAB appears in the list, select it and then click Change to make
sure the Contacts folder(s) you want to display are listed. If any of them
aren't listed, you'll need to enable those Contacts folders as Outlook
Address Books by right clicking the folder, selecting Properties, clicking
the Outlook Address Book tab, and checking the "Show this folder as an
E-mail address book" box. Make sure you restart Outlook after making these
changes.




--
Russ Valentine
[MVP-Outlook]
Gaikokujin Kyofusho said:
Hi, i recently had a problem and had to restore a backup of outlook.
Everything seemed to go relatively well (no lost email or contacts)
until i tried composing an email. When i clicked on the "to" field,
no addresses who up. All the contacts are fine but both the
"contacts" and "outlook address book" are empty. If anyone out there
has any ideas on how I can resolve this your help would be greatly
appreciated!

Cheers,

-Gaiko
Click to expand...
Click to expand...
 
What error message are you getting and at what point?
Do you have more than one Contacts Folder in this profile? (Make sure you
use Folder view to check).
--
Russ Valentine
[MVP-Outlook]
Cathy C said:
Russ - I'm having this problem in a new installation of Outlook XP. If you
go to Contacts, they're all there. However, when you click on To they're not
and an error message comes up. This is a single user notebook - no Exchange
Server or anything fancy. The Outlook Address Book is checked in the
Contacts properties and it's listed when I go to View or change ... . What
else am I missing? Thanks, Cathy

Russ Valentine said:
It is not unusual for the Outlook Address Book to "lose track" of the
connection to its Contacts Folder when you move or import your PST or update
your Outlook version or OS. Use the following steps to reset the connection,
depending on your Outlook version. Note that in some instances you may
actually have to remove the Outlook Address Book completely from your
Profile, close Outlook, and then re-add it before you can get it to work.

Outlook 2000, Corp/Workgroup:
Go to Tools > Services. Make sure the Outlook Address Book service is
listed. If not, add it. Next, R click on the Contact folder or folders you
want the OAB to display, choose "Properties", go to the Outlook Address Book
tab and check the "Show this folder as an E-mail address book" box. You may
also need to go to Tools > Options > Addressing Tab and choose to show your
Contacts folder.

Outlook 2002:
Go to Tools | E-mail accounts, select "View or change existing directories
or address books", and click OK. If you don't see the OAB in the Directories
and Address Books list, click the Back button, then select "Add a new
directory or address book", then "Additional Address Books", and add the
OAB. Then keep clicking Back until you get back to the first dialog box,
and go back to the Directories and Address Books list as you did earlier.
Once the OAB appears in the list, select it and then click Change to make
sure the Contacts folder(s) you want to display are listed. If any of them
aren't listed, you'll need to enable those Contacts folders as Outlook
Address Books by right clicking the folder, selecting Properties, clicking
the Outlook Address Book tab, and checking the "Show this folder as an
E-mail address book" box. Make sure you restart Outlook after making these
changes.




--
Russ Valentine
[MVP-Outlook]
Hi, i recently had a problem and had to restore a backup of outlook.
Everything seemed to go relatively well (no lost email or contacts)
until i tried composing an email. When i clicked on the "to" field,
no addresses who up. All the contacts are fine but both the
"contacts" and "outlook address book" are empty. If anyone out there
has any ideas on how I can resolve this your help would be greatly
appreciated!

Cheers,

-Gaiko
Click to expand...
Click to expand...
Click to expand...
 
"The address list could not be displayed. The Contacts folder associated
with this address list could not be opened; it may have been moved or
deleted, or you do not have permissions. For information on how to remove
this folder from the Outlook Address Book, see Microsoft Office Outlook
Help. OK"

No, only one contact folder. FYI, I set up Outlook and them imported the
contents of his previous .pst file.

Russ Valentine said:
What error message are you getting and at what point?
Do you have more than one Contacts Folder in this profile? (Make sure you
use Folder view to check).
--
Russ Valentine
[MVP-Outlook]
Cathy C said:
Russ - I'm having this problem in a new installation of Outlook XP. If you
go to Contacts, they're all there. However, when you click on To they're not
and an error message comes up. This is a single user notebook - no Exchange
Server or anything fancy. The Outlook Address Book is checked in the
Contacts properties and it's listed when I go to View or change ... . What
else am I missing? Thanks, Cathy

Russ Valentine said:
It is not unusual for the Outlook Address Book to "lose track" of the
connection to its Contacts Folder when you move or import your PST or update
your Outlook version or OS. Use the following steps to reset the connection,
depending on your Outlook version. Note that in some instances you may
actually have to remove the Outlook Address Book completely from your
Profile, close Outlook, and then re-add it before you can get it to work.

Outlook 2000, Corp/Workgroup:
Go to Tools > Services. Make sure the Outlook Address Book service is
listed. If not, add it. Next, R click on the Contact folder or folders you
want the OAB to display, choose "Properties", go to the Outlook
Click to expand...
Address
Book
tab and check the "Show this folder as an E-mail address book" box.
Click to expand...
You
may
also need to go to Tools > Options > Addressing Tab and choose to show your
Contacts folder.

Outlook 2002:
Go to Tools | E-mail accounts, select "View or change existing directories
or address books", and click OK. If you don't see the OAB in the Directories
and Address Books list, click the Back button, then select "Add a new
directory or address book", then "Additional Address Books", and add the
OAB. Then keep clicking Back until you get back to the first dialog box,
and go back to the Directories and Address Books list as you did earlier.
Once the OAB appears in the list, select it and then click Change to make
sure the Contacts folder(s) you want to display are listed. If any of them
aren't listed, you'll need to enable those Contacts folders as Outlook
Address Books by right clicking the folder, selecting Properties, clicking
the Outlook Address Book tab, and checking the "Show this folder as an
E-mail address book" box. Make sure you restart Outlook after making these
changes.




--
Russ Valentine
[MVP-Outlook]
Hi, i recently had a problem and had to restore a backup of outlook.
Everything seemed to go relatively well (no lost email or contacts)
until i tried composing an email. When i clicked on the "to" field,
no addresses who up. All the contacts are fine but both the
"contacts" and "outlook address book" are empty. If anyone out there
has any ideas on how I can resolve this your help would be greatly
appreciated!

Cheers,

-Gaiko
Click to expand...
Click to expand...
Click to expand...
 
Then you haven't tried what I posted.
--
Russ Valentine
[MVP-Outlook]
Cathy C said:
"The address list could not be displayed. The Contacts folder associated
with this address list could not be opened; it may have been moved or
deleted, or you do not have permissions. For information on how to remove
this folder from the Outlook Address Book, see Microsoft Office Outlook
Help. OK"

No, only one contact folder. FYI, I set up Outlook and them imported the
contents of his previous .pst file.

Russ Valentine said:
What error message are you getting and at what point?
Do you have more than one Contacts Folder in this profile? (Make sure you
use Folder view to check).
--
Russ Valentine
[MVP-Outlook]
Cathy C said:
Russ - I'm having this problem in a new installation of Outlook XP. If you
go to Contacts, they're all there. However, when you click on To
Click to expand...
they're
not
and an error message comes up. This is a single user notebook - no Exchange
Server or anything fancy. The Outlook Address Book is checked in the
Contacts properties and it's listed when I go to View or change ... . What
else am I missing? Thanks, Cathy

It is not unusual for the Outlook Address Book to "lose track" of the
connection to its Contacts Folder when you move or import your PST or
update
your Outlook version or OS. Use the following steps to reset the
connection,
depending on your Outlook version. Note that in some instances you may
actually have to remove the Outlook Address Book completely from your
Profile, close Outlook, and then re-add it before you can get it to work.

Outlook 2000, Corp/Workgroup:
Go to Tools > Services. Make sure the Outlook Address Book service is
listed. If not, add it. Next, R click on the Contact folder or
Click to expand...
folders
you
want the OAB to display, choose "Properties", go to the Outlook Address
Book
tab and check the "Show this folder as an E-mail address book" box. You
may
also need to go to Tools > Options > Addressing Tab and choose to show
your
Contacts folder.

Outlook 2002:
Go to Tools | E-mail accounts, select "View or change existing directories
or address books", and click OK. If you don't see the OAB in the
Directories
and Address Books list, click the Back button, then select "Add a new
directory or address book", then "Additional Address Books", and add the
OAB. Then keep clicking Back until you get back to the first dialog box,
and go back to the Directories and Address Books list as you did earlier.
Once the OAB appears in the list, select it and then click Change to make
sure the Contacts folder(s) you want to display are listed. If any of
them
aren't listed, you'll need to enable those Contacts folders as Outlook
Address Books by right clicking the folder, selecting Properties, clicking
the Outlook Address Book tab, and checking the "Show this folder as an
E-mail address book" box. Make sure you restart Outlook after making
these
changes.




--
Russ Valentine
[MVP-Outlook]
Hi, i recently had a problem and had to restore a backup of outlook.
Everything seemed to go relatively well (no lost email or contacts)
until i tried composing an email. When i clicked on the "to" field,
no addresses who up. All the contacts are fine but both the
"contacts" and "outlook address book" are empty. If anyone out there
has any ideas on how I can resolve this your help would be greatly
appreciated!

Cheers,

-Gaiko
Click to expand...
Click to expand...
Click to expand...
 
The OAB is in the list and it is checked to show.

Russ Valentine said:
Then you haven't tried what I posted.
--
Russ Valentine
[MVP-Outlook]
Cathy C said:
"The address list could not be displayed. The Contacts folder associated
with this address list could not be opened; it may have been moved or
deleted, or you do not have permissions. For information on how to remove
this folder from the Outlook Address Book, see Microsoft Office Outlook
Help. OK"

No, only one contact folder. FYI, I set up Outlook and them imported the
contents of his previous .pst file.

If
you ..
What box.
You add
the
Click to expand...
any
of
Click to expand...
as
an
E-mail address book" box. Make sure you restart Outlook after making
these
changes.




--
Russ Valentine
[MVP-Outlook]
message
Hi, i recently had a problem and had to restore a backup of outlook.
Everything seemed to go relatively well (no lost email or contacts)
until i tried composing an email. When i clicked on the "to" field,
no addresses who up. All the contacts are fine but both the
"contacts" and "outlook address book" are empty. If anyone out there
has any ideas on how I can resolve this your help would be greatly
appreciated!

Cheers,

-Gaiko
Click to expand...
Click to expand...
Click to expand...
 
Reread the post. Try again, including removing and re-adding the service
entirely if necessary.
--
Russ Valentine
[MVP-Outlook]
Cathy C said:
The OAB is in the list and it is checked to show.

Russ Valentine said:
Then you haven't tried what I posted.
--
Russ Valentine
[MVP-Outlook]
Cathy C said:
"The address list could not be displayed. The Contacts folder associated
with this address list could not be opened; it may have been moved or
deleted, or you do not have permissions. For information on how to remove
this folder from the Outlook Address Book, see Microsoft Office Outlook
Help. OK"

No, only one contact folder. FYI, I set up Outlook and them imported the
contents of his previous .pst file.

What error message are you getting and at what point?
Do you have more than one Contacts Folder in this profile? (Make
Click to expand...
sure
you
use Folder view to check).
Click to expand...
Click to expand...
XP.
If
Click to expand...
....
. of
the PST
or you
may service
is to
show a
new
Click to expand...
Change
to
make
sure the Contacts folder(s) you want to display are listed. If
Click to expand...
any
of
them
aren't listed, you'll need to enable those Contacts folders as Outlook
Address Books by right clicking the folder, selecting Properties,
clicking
the Outlook Address Book tab, and checking the "Show this folder
Click to expand...
as
an
E-mail address book" box. Make sure you restart Outlook after making
these
changes.




--
Russ Valentine
[MVP-Outlook]
message
Hi, i recently had a problem and had to restore a backup of outlook.
Everything seemed to go relatively well (no lost email or contacts)
until i tried composing an email. When i clicked on the "to" field,
no addresses who up. All the contacts are fine but both the
"contacts" and "outlook address book" are empty. If anyone out there
has any ideas on how I can resolve this your help would be greatly
appreciated!

Cheers,

-Gaiko
Click to expand...
Click to expand...
Click to expand...
 
Thanks. Got it.

Russ Valentine said:
Reread the post. Try again, including removing and re-adding the service
entirely if necessary.
--
Russ Valentine
[MVP-Outlook]
Cathy C said:
The OAB is in the list and it is checked to show.

Russ Valentine said:
Then you haven't tried what I posted.
--
Russ Valentine
[MVP-Outlook]
"The address list could not be displayed. The Contacts folder associated
with this address list could not be opened; it may have been moved or
deleted, or you do not have permissions. For information on how to remove
this folder from the Outlook Address Book, see Microsoft Office Outlook
Help. OK"

No, only one contact folder. FYI, I set up Outlook and them imported the
contents of his previous .pst file.

What error message are you getting and at what point?
Do you have more than one Contacts Folder in this profile? (Make sure
you
use Folder view to check).
Click to expand...
XP.
If
you
go to Contacts, they're all there. However, when you click on To
they're
not
and an error message comes up. This is a single user notebook - no
Exchange
Server or anything fancy. The Outlook Address Book is checked in the
Contacts properties and it's listed when I go to View or change
Click to expand...
...
.
What
else am I missing? Thanks, Cathy

It is not unusual for the Outlook Address Book to "lose track" of
the
connection to its Contacts Folder when you move or import your PST
or
update
your Outlook version or OS. Use the following steps to reset the
connection,
depending on your Outlook version. Note that in some instances you
may
actually have to remove the Outlook Address Book completely from
your
Profile, close Outlook, and then re-add it before you can get
Click to expand...
it
to
work.

Outlook 2000, Corp/Workgroup:
Go to Tools > Services. Make sure the Outlook Address Book service
is
listed. If not, add it. Next, R click on the Contact folder or
folders
you
want the OAB to display, choose "Properties", go to the Outlook
Address
Book
tab and check the "Show this folder as an E-mail address book" box.
You
may
also need to go to Tools > Options > Addressing Tab and choose to
show
your
Contacts folder.

Outlook 2002:
Go to Tools | E-mail accounts, select "View or change existing
directories
or address books", and click OK. If you don't see the OAB in the
Directories
and Address Books list, click the Back button, then select
Click to expand...
Click to expand...
"Add
a
new
directory or address book", then "Additional Address Books",
Click to expand...
and
add
the
OAB. Then keep clicking Back until you get back to the first dialog
box,
and go back to the Directories and Address Books list as you did
earlier.
Once the OAB appears in the list, select it and then click
Click to expand...
Change
to
make
sure the Contacts folder(s) you want to display are listed.
Click to expand...
If
any
of
them
aren't listed, you'll need to enable those Contacts folders as
Outlook
Address Books by right clicking the folder, selecting Properties,
clicking
the Outlook Address Book tab, and checking the "Show this
Click to expand...
folder
as
an
E-mail address book" box. Make sure you restart Outlook after
making
these
changes.




--
Russ Valentine
[MVP-Outlook]
message
Hi, i recently had a problem and had to restore a backup of
outlook.
Everything seemed to go relatively well (no lost email or
contacts)
until i tried composing an email. When i clicked on the "to"
field,
no addresses who up. All the contacts are fine but both the
"contacts" and "outlook address book" are empty. If anyone out
there
has any ideas on how I can resolve this your help would be greatly
appreciated!

Cheers,

-Gaiko
Click to expand...
Click to expand...
Click to expand...
 
Back
Top