Contacts not available in Address Book

  • Thread starter Thread starter RonM
  • Start date Start date
R

RonM

I just setup a new PC with XP Pro - SP2 and Outlook 2003. I copied my PST
file to a CD and imported it into my new PC. All my mail is there and my
Outlook contacts - as well as appointments.

The problem is this:

When I try to access my address book I get the following error message: The
address list could not be displayed. The contacts folder associated with
this address list could not be opened.

How do I get Outlook to recognize all the contacts? Do I need to import a
different file?

Much Thanks! - Ron
 
Never import data from a PST file. Just open the file and either use it as
your new default or copy from it into your current default.
Hopefully the only thing you've lost is the connection to your Outlook
Address Book. Just reset it.
It is not unusual for the Outlook Address Book to "lose track" of the
connection to its Contacts Folder when you move or import your PST or update
your Outlook version or operating system. Use the following steps to reset
the connection. Note that in some instances you may actually have to remove
the Outlook Address Book completely from your Profile, close Outlook, and
then re-add it before you can get it to work.

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book checked?
If this is grayed out...Go to Tools | Email Accounts, choose View or change
existing directories or address book. Is the Outlook Address Book present?
If it isn't listed, add it and close and restart Outlook. If it is listed,
then remove it and close then restart Outlook and repeat these steps to add
it.

More details available here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
 
Back
Top