Contacts list is empty in Address Book (Outlook 2000 SP3)

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Guest

When I access the Contacts folder on the Outlook Bar, I see all of my
contacts listed. However, when I open the Address Book and select Contacts,
it is empty. I have a subfolder in my Contacts folder and those contacts do
show up in the Address Book. Very puzzling. BTW, I'm not using Personal
Address Book
 
Need a more accurate account of your version. Outlook 2000 tells us nothing.
It exists in 2 completely different modes. Which are you using?
 
Corporate and Workgroup

Russ Valentine said:
Need a more accurate account of your version. Outlook 2000 tells us nothing.
It exists in 2 completely different modes. Which are you using?
--
Russ Valentine
[MVP-Outlook]
bpilati said:
When I access the Contacts folder on the Outlook Bar, I see all of my
contacts listed. However, when I open the Address Book and select
Contacts,
it is empty. I have a subfolder in my Contacts folder and those contacts
do
show up in the Address Book. Very puzzling. BTW, I'm not using Personal
Address Book
Click to expand...
Click to expand...
 
Did you enable your Contacts Folder as an email address book in its
properties?
--
Russ Valentine
[MVP-Outlook]
bpilati said:
Corporate and Workgroup

Russ Valentine said:
Need a more accurate account of your version. Outlook 2000 tells us
nothing.
It exists in 2 completely different modes. Which are you using?
--
Russ Valentine
[MVP-Outlook]
bpilati said:
When I access the Contacts folder on the Outlook Bar, I see all of my
contacts listed. However, when I open the Address Book and select
Contacts,
it is empty. I have a subfolder in my Contacts folder and those
contacts
do
show up in the Address Book. Very puzzling. BTW, I'm not using
Personal
Address Book
Click to expand...
Click to expand...
Click to expand...
 
Reset the service: Remove the OAB service from your profile. Restart
Outlook. Add it back and enable your folders. Restart again.
--
Russ Valentine
[MVP-Outlook]
Bryan said:
yes

Russ Valentine said:
Did you enable your Contacts Folder as an email address book in its
properties?
--
Russ Valentine
[MVP-Outlook]
bpilati said:
Corporate and Workgroup

:

Need a more accurate account of your version. Outlook 2000 tells us
nothing.
It exists in 2 completely different modes. Which are you using?
--
Russ Valentine
[MVP-Outlook]
When I access the Contacts folder on the Outlook Bar, I see all of
my
contacts listed. However, when I open the Address Book and select
Contacts,
it is empty. I have a subfolder in my Contacts folder and those
contacts
do
show up in the Address Book. Very puzzling. BTW, I'm not using
Personal
Address Book
Click to expand...
Click to expand...
Click to expand...
 
I tried that, it didn't work.

Russ Valentine said:
Reset the service: Remove the OAB service from your profile. Restart
Outlook. Add it back and enable your folders. Restart again.
--
Russ Valentine
[MVP-Outlook]
Bryan said:
yes

Russ Valentine said:
Did you enable your Contacts Folder as an email address book in its
properties?
--
Russ Valentine
[MVP-Outlook]
Corporate and Workgroup

:

Need a more accurate account of your version. Outlook 2000 tells us
nothing.
It exists in 2 completely different modes. Which are you using?
--
Russ Valentine
[MVP-Outlook]
When I access the Contacts folder on the Outlook Bar, I see all of
my
contacts listed. However, when I open the Address Book and select
Contacts,
it is empty. I have a subfolder in my Contacts folder and those
contacts
do
show up in the Address Book. Very puzzling. BTW, I'm not using
Personal
Address Book
Click to expand...
Click to expand...
Click to expand...
 
You are one of a kind then. No further ideas. I suspect there is more to
this story than you have revealed.
--
Russ Valentine
[MVP-Outlook]
Bryan said:
I tried that, it didn't work.

Russ Valentine said:
Reset the service: Remove the OAB service from your profile. Restart
Outlook. Add it back and enable your folders. Restart again.
--
Russ Valentine
[MVP-Outlook]
Bryan said:
yes

:

Did you enable your Contacts Folder as an email address book in its
properties?
--
Russ Valentine
[MVP-Outlook]
Corporate and Workgroup

:

Need a more accurate account of your version. Outlook 2000 tells us
nothing.
It exists in 2 completely different modes. Which are you using?
--
Russ Valentine
[MVP-Outlook]
When I access the Contacts folder on the Outlook Bar, I see all
of
my
contacts listed. However, when I open the Address Book and
select
Contacts,
it is empty. I have a subfolder in my Contacts folder and those
contacts
do
show up in the Address Book. Very puzzling. BTW, I'm not using
Personal
Address Book
Click to expand...
Click to expand...
Click to expand...
 
Just what it says. I have never seen a case where removing and reinstalling
the Outlook Address Book Service didn't correct this problem. There must be
more involved here than you've mentioned. For example, are you certain that
the Contacts in this folder all have valid, resolved electronic addresses?
If you create a new Contact with a valid resolved electronic address in this
folder will it appear?
--
Russ Valentine
[MVP-Outlook]
bpilati said:
What's that supposed to mean?

Russ Valentine said:
You are one of a kind then. No further ideas. I suspect there is more to
this story than you have revealed.
--
Russ Valentine
[MVP-Outlook]
Bryan said:
I tried that, it didn't work.

:

Reset the service: Remove the OAB service from your profile. Restart
Outlook. Add it back and enable your folders. Restart again.
--
Russ Valentine
[MVP-Outlook]
yes

:

Did you enable your Contacts Folder as an email address book in its
properties?
--
Russ Valentine
[MVP-Outlook]
Corporate and Workgroup

:

Need a more accurate account of your version. Outlook 2000 tells
us
nothing.
It exists in 2 completely different modes. Which are you using?
--
Russ Valentine
[MVP-Outlook]
When I access the Contacts folder on the Outlook Bar, I see
all
of
my
contacts listed. However, when I open the Address Book and
select
Contacts,
it is empty. I have a subfolder in my Contacts folder and
those
contacts
do
show up in the Address Book. Very puzzling. BTW, I'm not
using
Personal
Address Book
Click to expand...
Click to expand...
Click to expand...
 
Yes it does in the Contacts Folder. But it does not show up in the Address
book under Contacts.

Russ Valentine said:
Just what it says. I have never seen a case where removing and reinstalling
the Outlook Address Book Service didn't correct this problem. There must be
more involved here than you've mentioned. For example, are you certain that
the Contacts in this folder all have valid, resolved electronic addresses?
If you create a new Contact with a valid resolved electronic address in this
folder will it appear?
--
Russ Valentine
[MVP-Outlook]
bpilati said:
What's that supposed to mean?

Russ Valentine said:
You are one of a kind then. No further ideas. I suspect there is more to
this story than you have revealed.
--
Russ Valentine
[MVP-Outlook]
I tried that, it didn't work.

:

Reset the service: Remove the OAB service from your profile. Restart
Outlook. Add it back and enable your folders. Restart again.
--
Russ Valentine
[MVP-Outlook]
yes

:

Did you enable your Contacts Folder as an email address book in its
properties?
--
Russ Valentine
[MVP-Outlook]
Corporate and Workgroup

:

Need a more accurate account of your version. Outlook 2000 tells
us
nothing.
It exists in 2 completely different modes. Which are you using?
--
Russ Valentine
[MVP-Outlook]
When I access the Contacts folder on the Outlook Bar, I see
all
of
my
contacts listed. However, when I open the Address Book and
select
Contacts,
it is empty. I have a subfolder in my Contacts folder and
those
contacts
do
show up in the Address Book. Very puzzling. BTW, I'm not
using
Personal
Address Book
Click to expand...
Click to expand...
Click to expand...
 
Then I have no idea. Sorry. You're either leaving something out or you are
the only person I've seen I cannot help with this.
--
Russ Valentine
[MVP-Outlook]
bpilati said:
Yes it does in the Contacts Folder. But it does not show up in the
Address
book under Contacts.

Russ Valentine said:
Just what it says. I have never seen a case where removing and
reinstalling
the Outlook Address Book Service didn't correct this problem. There must
be
more involved here than you've mentioned. For example, are you certain
that
the Contacts in this folder all have valid, resolved electronic
addresses?
If you create a new Contact with a valid resolved electronic address in
this
folder will it appear?
--
Russ Valentine
[MVP-Outlook]
bpilati said:
What's that supposed to mean?

:

You are one of a kind then. No further ideas. I suspect there is more
to
this story than you have revealed.
--
Russ Valentine
[MVP-Outlook]
I tried that, it didn't work.

:

Reset the service: Remove the OAB service from your profile.
Restart
Outlook. Add it back and enable your folders. Restart again.
--
Russ Valentine
[MVP-Outlook]
yes

:

Did you enable your Contacts Folder as an email address book in
its
properties?
--
Russ Valentine
[MVP-Outlook]
Corporate and Workgroup

:

Need a more accurate account of your version. Outlook 2000
tells
us
nothing.
It exists in 2 completely different modes. Which are you
using?
--
Russ Valentine
[MVP-Outlook]
message
When I access the Contacts folder on the Outlook Bar, I see
all
of
my
contacts listed. However, when I open the Address Book and
select
Contacts,
it is empty. I have a subfolder in my Contacts folder and
those
contacts
do
show up in the Address Book. Very puzzling. BTW, I'm not
using
Personal
Address Book
Click to expand...
Click to expand...
Click to expand...
 
I'd be most happy for you to tell me what I'm leaving out. I've been using
PC's since 1986, and I'm pretty frustrated that I can't figure this out.

Russ Valentine said:
Then I have no idea. Sorry. You're either leaving something out or you are
the only person I've seen I cannot help with this.
--
Russ Valentine
[MVP-Outlook]
bpilati said:
Yes it does in the Contacts Folder. But it does not show up in the
Address
book under Contacts.

Russ Valentine said:
Just what it says. I have never seen a case where removing and
reinstalling
the Outlook Address Book Service didn't correct this problem. There must
be
more involved here than you've mentioned. For example, are you certain
that
the Contacts in this folder all have valid, resolved electronic
addresses?
If you create a new Contact with a valid resolved electronic address in
this
folder will it appear?
--
Russ Valentine
[MVP-Outlook]
What's that supposed to mean?

:

You are one of a kind then. No further ideas. I suspect there is more
to
this story than you have revealed.
--
Russ Valentine
[MVP-Outlook]
I tried that, it didn't work.

:

Reset the service: Remove the OAB service from your profile.
Restart
Outlook. Add it back and enable your folders. Restart again.
--
Russ Valentine
[MVP-Outlook]
yes

:

Did you enable your Contacts Folder as an email address book in
its
properties?
--
Russ Valentine
[MVP-Outlook]
Corporate and Workgroup

:

Need a more accurate account of your version. Outlook 2000
tells
us
nothing.
It exists in 2 completely different modes. Which are you
using?
--
Russ Valentine
[MVP-Outlook]
message
When I access the Contacts folder on the Outlook Bar, I see
all
of
my
contacts listed. However, when I open the Address Book and
select
Contacts,
it is empty. I have a subfolder in my Contacts folder and
those
contacts
do
show up in the Address Book. Very puzzling. BTW, I'm not
using
Personal
Address Book
Click to expand...
Click to expand...
Click to expand...
 
As I said, I have no idea. Your situation is one of a kind. No one else has
a similar problem and you cannot provide the steps to reproduce yours.
--
Russ Valentine
[MVP-Outlook]
bpilati said:
I'd be most happy for you to tell me what I'm leaving out. I've been
using
PC's since 1986, and I'm pretty frustrated that I can't figure this out.

Russ Valentine said:
Then I have no idea. Sorry. You're either leaving something out or you
are
the only person I've seen I cannot help with this.
--
Russ Valentine
[MVP-Outlook]
bpilati said:
Yes it does in the Contacts Folder. But it does not show up in the
Address
book under Contacts.

:

Just what it says. I have never seen a case where removing and
reinstalling
the Outlook Address Book Service didn't correct this problem. There
must
be
more involved here than you've mentioned. For example, are you certain
that
the Contacts in this folder all have valid, resolved electronic
addresses?
If you create a new Contact with a valid resolved electronic address
in
this
folder will it appear?
--
Russ Valentine
[MVP-Outlook]
What's that supposed to mean?

:

You are one of a kind then. No further ideas. I suspect there is
more
to
this story than you have revealed.
--
Russ Valentine
[MVP-Outlook]
I tried that, it didn't work.

:

Reset the service: Remove the OAB service from your profile.
Restart
Outlook. Add it back and enable your folders. Restart again.
--
Russ Valentine
[MVP-Outlook]
yes

:

Did you enable your Contacts Folder as an email address book
in
its
properties?
--
Russ Valentine
[MVP-Outlook]
message
Corporate and Workgroup

:

Need a more accurate account of your version. Outlook 2000
tells
us
nothing.
It exists in 2 completely different modes. Which are you
using?
--
Russ Valentine
[MVP-Outlook]
message
When I access the Contacts folder on the Outlook Bar, I
see
all
of
my
contacts listed. However, when I open the Address Book
and
select
Contacts,
it is empty. I have a subfolder in my Contacts folder
and
those
contacts
do
show up in the Address Book. Very puzzling. BTW, I'm
not
using
Personal
Address Book
Click to expand...
Click to expand...
Click to expand...
 
PMJI, but here's an idea: Have you looked at the actual contacts in your Contacts folder to see if their email addresses are resolved, i.e. underlined in the contact record? Some imports do not result in resolved email addresses, and an email address that isn't resolved won't show up in the address book. You can also test this by identifying one of the addresses from the subfolder that shows up in the address book and copying it into your main Contacts folder. That should quickly tell you whether the Contacts folder itself is capable of showing a known resolved address.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers


bpilati said:
I'd be most happy for you to tell me what I'm leaving out. I've been using
PC's since 1986, and I'm pretty frustrated that I can't figure this out.

Russ Valentine said:
Then I have no idea. Sorry. You're either leaving something out or you are
the only person I've seen I cannot help with this.
--
Russ Valentine
[MVP-Outlook]
bpilati said:
Yes it does in the Contacts Folder. But it does not show up in the
Address
book under Contacts.

:

Just what it says. I have never seen a case where removing and
reinstalling
the Outlook Address Book Service didn't correct this problem. There must
be
more involved here than you've mentioned. For example, are you certain
that
the Contacts in this folder all have valid, resolved electronic
addresses?
If you create a new Contact with a valid resolved electronic address in
this
folder will it appear?
--
Russ Valentine
[MVP-Outlook]
What's that supposed to mean?

:

You are one of a kind then. No further ideas. I suspect there is more
to
this story than you have revealed.
--
Russ Valentine
[MVP-Outlook]
I tried that, it didn't work.

:

Reset the service: Remove the OAB service from your profile.
Restart
Outlook. Add it back and enable your folders. Restart again.
--
Russ Valentine
[MVP-Outlook]
yes

:

Did you enable your Contacts Folder as an email address book in
its
properties?
--
Russ Valentine
[MVP-Outlook]
Corporate and Workgroup

:

Need a more accurate account of your version. Outlook 2000
tells
us
nothing.
It exists in 2 completely different modes. Which are you
using?
--
Russ Valentine
[MVP-Outlook]
message
When I access the Contacts folder on the Outlook Bar, I see
all
of
my
contacts listed. However, when I open the Address Book and
select
Contacts,
it is empty. I have a subfolder in my Contacts folder and
those
contacts
do
show up in the Address Book. Very puzzling. BTW, I'm not
using
Personal
Address Book
Click to expand...
Click to expand...
Click to expand...
 
That's what I had him try in my post #3. He claims the address still doesn't
show up in the Outlook Address Book. That's the part I find inexplicable.
--
Russ Valentine
[MVP-Outlook]
PMJI, but here's an idea: Have you looked at the actual contacts in your
Contacts folder to see if their email addresses are resolved, i.e.
underlined in the contact record? Some imports do not result in resolved
email addresses, and an email address that isn't resolved won't show up in
the address book. You can also test this by identifying one of the addresses
from the subfolder that shows up in the address book and copying it into
your main Contacts folder. That should quickly tell you whether the Contacts
folder itself is capable of showing a known resolved address.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers


bpilati said:
I'd be most happy for you to tell me what I'm leaving out. I've been
using
PC's since 1986, and I'm pretty frustrated that I can't figure this out.

Russ Valentine said:
Then I have no idea. Sorry. You're either leaving something out or you
are
the only person I've seen I cannot help with this.
--
Russ Valentine
[MVP-Outlook]
bpilati said:
Yes it does in the Contacts Folder. But it does not show up in the
Address
book under Contacts.

:

Just what it says. I have never seen a case where removing and
reinstalling
the Outlook Address Book Service didn't correct this problem. There
must
be
more involved here than you've mentioned. For example, are you certain
that
the Contacts in this folder all have valid, resolved electronic
addresses?
If you create a new Contact with a valid resolved electronic address
in
this
folder will it appear?
--
Russ Valentine
[MVP-Outlook]
What's that supposed to mean?

:

You are one of a kind then. No further ideas. I suspect there is
more
to
this story than you have revealed.
--
Russ Valentine
[MVP-Outlook]
I tried that, it didn't work.

:

Reset the service: Remove the OAB service from your profile.
Restart
Outlook. Add it back and enable your folders. Restart again.
--
Russ Valentine
[MVP-Outlook]
yes

:

Did you enable your Contacts Folder as an email address book
in
its
properties?
--
Russ Valentine
[MVP-Outlook]
message
Corporate and Workgroup

:

Need a more accurate account of your version. Outlook 2000
tells
us
nothing.
It exists in 2 completely different modes. Which are you
using?
--
Russ Valentine
[MVP-Outlook]
message
When I access the Contacts folder on the Outlook Bar, I
see
all
of
my
contacts listed. However, when I open the Address Book
and
select
Contacts,
it is empty. I have a subfolder in my Contacts folder
and
those
contacts
do
show up in the Address Book. Very puzzling. BTW, I'm
not
using
Personal
Address Book
Click to expand...
Click to expand...
Click to expand...
 
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