Contacts list can not be accessed - error message

[Guest]

Hi,

I saw a posting to a similar problem but not sure mine is exactly the same. When I tried to type a name in a new email, it indicates that the contacts list cannot be accessed because it was removed or I don't have permission to open it. The Address Book Tools section indicates it can not open the contacts list.

The laptop is brand new, was unable to use the export XP function for 2000 as it didn't have a floppy drive or any other transfer media drives which is required for export as the first step, ugh. So copied over the Contact file which I can see in Outlook but has the email name suggestion problem.

Please assume I am a novice. Your help is greatly appreciated.
Nancy

 

[Russ Valentine [MVP-Outlook]]

How did you "copy over" your Contacts?
You haven't configured your Outlook Address Book Service correctly.
What mail support mode of Outlook 2000 are you using?
--
Russ Valentine
[MVP-Outlook]

Hi,

I saw a posting to a similar problem but not sure mine is exactly the

same. When I tried to type a name in a new email, it indicates that the
contacts list cannot be accessed because it was removed or I don't have
permission to open it. The Address Book Tools section indicates it can not
open the contacts list.

The laptop is brand new, was unable to use the export XP function for 2000

as it didn't have a floppy drive or any other transfer media drives which is
required for export as the first step, ugh. So copied over the Contact file
which I can see in Outlook but has the email name suggestion problem.

 

[Guest]

Greetings,

I copied over the file with an ethernet cross over cable to the folder that looked the same location on the Windows 2000 laptop. I'm currently using on the new laptop Windows XP with Office XP Pro Outlook.

 

[Rifleman]

Greetings,

I copied over the file with an ethernet cross over cable to the folder

that looked the same location on the Windows 2000 laptop. I'm currently
using on the new laptop Windows XP with Office XP Pro Outlook.

When you say you copied over the "file" does that mean you copied the pst
file from your old version of Outlook, or what did you do? EXACTLY please.

 

[Guest]

Yes, I copied the OLD pst (if that is the right extension name for the contacts file) and the email files. I can see the Contacts information on the Outlook desktop on the new version.

Thanks.

 

[Rifleman]

Yes, I copied the OLD pst (if that is the right extension name for the

contacts file) and the email files. I can see the Contacts information on
the Outlook desktop on the new version.

Thanks.

Had you already used Outlook on the new machine before you copied the file
over? Where did you copy the file to?

 

[Guest]

No, had not brought up Outlook prior to copying over the files. How would I identify the contact file extension?

I'm afraid its been so long now I'm not sure of the name and to make sure the address book selected in Tools (under Accounts) is the right address book selected. Since the names still does not autofill I'm reasonably sure I've selected the wrong file

Any thoughts as to how I can verify which file and figure out the path? There are over 2,000 contacts in there. I had thought about maybe exporting the contact information out of Outlook and then after deleting the current contacts, importing the information back in hopes it will help rebuild whatever paths Outlook seems to want

Thanks for continuing to help.

 

[Rifleman]

No, had not brought up Outlook prior to copying over the files. How would

I identify the contact file extension?

I'm afraid its been so long now I'm not sure of the name and to make sure

the address book selected in Tools (under Accounts) is the right address
book selected. Since the names still does not autofill I'm reasonably sure
I've selected the wrong file.

Any thoughts as to how I can verify which file and figure out the path?

There are over 2,000 contacts in there. I had thought about maybe exporting
the contact information out of Outlook and then after deleting the current
contacts, importing the information back in hopes it will help rebuild
whatever paths Outlook seems to want.

Thanks for continuing to help.

can you see the contacts in the Contacts folder?

if so, try this: (courtesy of Robert Crayk)

Go to Tools > Email Accounts > check "View or change existing directories or
address books" > is the Outlook Address Book present > if it is present then
remove it close and restart Outlook and then re-add it > if it isn't present
then add it > close and restart Outlook

 

[Russ Valentine [MVP-Outlook]]

I thought you said Outlook 2000, not Outlook 2002.
You simply need to reconfigure the Outlook Address Book. Go to Tools |
E-mail accounts, select "View or change existing directories or address
books", and click OK. If you don't see the OAB in the Directories and
Address Books list, click the Back button, then select "Add a new directory
or address book", then "Additional Address Books", and add the OAB. Then
keep clicking Back until you get back to the first dialog box, and go back
to the Directories and Address Books list as you did earlier. Once the OAB
appears in the list, select it and then click Change to make sure the
Contacts folder(s) you want to display are listed. If any of them aren't
listed, you'll need to enable those Contacts folders as Outlook Address
Books by right clicking the folder, selecting Properties, clicking the
Outlook Address Book tab, and checking the "Show this folder as an E-mail
address book" box. Make sure you restart Outlook after making these
changes.

--
Russ Valentine
[MVP-Outlook]

Greetings,

I copied over the file with an ethernet cross over cable to the folder

that looked the same location on the Windows 2000 laptop. I'm currently
using on the new laptop Windows XP with Office XP Pro Outlook.