Contacts information imported but not usable

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Guest

I imported contact information from a text file into a subfolder under the
Contact folder. Everything mapped correctly and looks normal. However,
Outlook doesn't appear to recognize the contacts. If I type one of the names
into an email, it doesn't appear if I select "check names" and I can't find
either the folder or the names in the Address book. It doesn't help to move
one of these "phantom" contacts to the main Contacts folder. I have no
trouble with manually creating contacts in subfolders and having them appear.
 
So we should assume that you enabled this subfolder as an email address
book, right?
If so, then I would guess that your imported Contacts do not have resolved
email addresses. Look and see.
Outlook's import routine does not work as expected. Never has and likely
never will.
 
Russ, I am not sure how you enable a subfolder, but when I create a new
folder it automatically shows up in the email address book. If I move some
of the phantom contacts to a new folder, I can see them in the address book.
But, if I try to copy them into an email, only a semicolon shows up; no text
and the up /down scroll bar appears, suggesting something long is getting
copied but it is invisible.

The emails are resolved email addresses. they are media emails from an
Access database.

Mike

Russ Valentine said:
So we should assume that you enabled this subfolder as an email address
book, right?
If so, then I would guess that your imported Contacts do not have resolved
email addresses. Look and see.
Outlook's import routine does not work as expected. Never has and likely
never will.
--
Russ Valentine
[MVP-Outlook]
mike g said:
I imported contact information from a text file into a subfolder under the
Contact folder. Everything mapped correctly and looks normal. However,
Outlook doesn't appear to recognize the contacts. If I type one of the
names
into an email, it doesn't appear if I select "check names" and I can't
find
either the folder or the names in the Address book. It doesn't help to
move
one of these "phantom" contacts to the main Contacts folder. I have no
trouble with manually creating contacts in subfolders and having them
appear.
Click to expand...
Click to expand...
 
New folders do not show up automatically in the Outlook Address Book unless
you enable them as email address book in their properties.
Your symptoms indicate you did not import correctly.
http://support.microsoft.com/default.aspx?scid=kb;en-us;319904&Product=ol2002
--
Russ Valentine
[MVP-Outlook]
mike g said:
Russ, I am not sure how you enable a subfolder, but when I create a new
folder it automatically shows up in the email address book. If I move
some
of the phantom contacts to a new folder, I can see them in the address
book.
But, if I try to copy them into an email, only a semicolon shows up; no
text
and the up /down scroll bar appears, suggesting something long is getting
copied but it is invisible.

The emails are resolved email addresses. they are media emails from an
Access database.

Mike

Russ Valentine said:
So we should assume that you enabled this subfolder as an email address
book, right?
If so, then I would guess that your imported Contacts do not have
resolved
email addresses. Look and see.
Outlook's import routine does not work as expected. Never has and likely
never will.
--
Russ Valentine
[MVP-Outlook]
mike g said:
I imported contact information from a text file into a subfolder under
the
Contact folder. Everything mapped correctly and looks normal.
However,
Outlook doesn't appear to recognize the contacts. If I type one of the
names
into an email, it doesn't appear if I select "check names" and I can't
find
either the folder or the names in the Address book. It doesn't help to
move
one of these "phantom" contacts to the main Contacts folder. I have no
trouble with manually creating contacts in subfolders and having them
appear.
Click to expand...
Click to expand...
Click to expand...
 
I tried reimporting the files per the instructions below. I still get
semicolons when I try to copy from the address book to an email message. If
I go in and retype the email address for that contact, then it works fine.
Cutting and pasting that email address doesn't work. Also, the names in that
folder are displayed by first name, not last name. I hope I don't have to
retype every e-mail address manually because there are over 1,000 of them!

Mike

Russ Valentine said:
New folders do not show up automatically in the Outlook Address Book unless
you enable them as email address book in their properties.
Your symptoms indicate you did not import correctly.
http://support.microsoft.com/default.aspx?scid=kb;en-us;319904&Product=ol2002
--
Russ Valentine
[MVP-Outlook]
mike g said:
Russ, I am not sure how you enable a subfolder, but when I create a new
folder it automatically shows up in the email address book. If I move
some
of the phantom contacts to a new folder, I can see them in the address
book.
But, if I try to copy them into an email, only a semicolon shows up; no
text
and the up /down scroll bar appears, suggesting something long is getting
copied but it is invisible.

The emails are resolved email addresses. they are media emails from an
Access database.

Mike

Russ Valentine said:
So we should assume that you enabled this subfolder as an email address
book, right?
If so, then I would guess that your imported Contacts do not have
resolved
email addresses. Look and see.
Outlook's import routine does not work as expected. Never has and likely
never will.
--
Russ Valentine
[MVP-Outlook]
I imported contact information from a text file into a subfolder under
the
Contact folder. Everything mapped correctly and looks normal.
However,
Outlook doesn't appear to recognize the contacts. If I type one of the
names
into an email, it doesn't appear if I select "check names" and I can't
find
either the folder or the names in the Address book. It doesn't help to
move
one of these "phantom" contacts to the main Contacts folder. I have no
trouble with manually creating contacts in subfolders and having them
appear.
Click to expand...
Click to expand...
Click to expand...
 
You wouldn't if you imported them properly. You must not be. We can't tell
because we don't know what you're doing and how you are making sure you map
fields correctly.
--
Russ Valentine
[MVP-Outlook]
mike g said:
I tried reimporting the files per the instructions below. I still get
semicolons when I try to copy from the address book to an email message.
If
I go in and retype the email address for that contact, then it works fine.
Cutting and pasting that email address doesn't work. Also, the names in
that
folder are displayed by first name, not last name. I hope I don't have to
retype every e-mail address manually because there are over 1,000 of them!

Mike

Russ Valentine said:
New folders do not show up automatically in the Outlook Address Book
unless
you enable them as email address book in their properties.
Your symptoms indicate you did not import correctly.
http://support.microsoft.com/default.aspx?scid=kb;en-us;319904&Product=ol2002
--
Russ Valentine
[MVP-Outlook]
mike g said:
Russ, I am not sure how you enable a subfolder, but when I create a new
folder it automatically shows up in the email address book. If I move
some
of the phantom contacts to a new folder, I can see them in the address
book.
But, if I try to copy them into an email, only a semicolon shows up; no
text
and the up /down scroll bar appears, suggesting something long is
getting
copied but it is invisible.

The emails are resolved email addresses. they are media emails from an
Access database.

Mike

:

So we should assume that you enabled this subfolder as an email
address
book, right?
If so, then I would guess that your imported Contacts do not have
resolved
email addresses. Look and see.
Outlook's import routine does not work as expected. Never has and
likely
never will.
--
Russ Valentine
[MVP-Outlook]
I imported contact information from a text file into a subfolder
under
the
Contact folder. Everything mapped correctly and looks normal.
However,
Outlook doesn't appear to recognize the contacts. If I type one of
the
names
into an email, it doesn't appear if I select "check names" and I
can't
find
either the folder or the names in the Address book. It doesn't help
to
move
one of these "phantom" contacts to the main Contacts folder. I have
no
trouble with manually creating contacts in subfolders and having
them
appear.
Click to expand...
Click to expand...
Click to expand...
 
I discovered the problem: under email, I needed to create separate columns
for email address, email type, and email display name, and then map each
under email using the custom mapping tool.

Before, I had the first two but the third was blank. The import function
created the third item, emaildisplayname, so everything looked okay in
contacts but wouldn't work for sending email.

Mike

Russ Valentine said:
You wouldn't if you imported them properly. You must not be. We can't tell
because we don't know what you're doing and how you are making sure you map
fields correctly.
--
Russ Valentine
[MVP-Outlook]
mike g said:
I tried reimporting the files per the instructions below. I still get
semicolons when I try to copy from the address book to an email message.
If
I go in and retype the email address for that contact, then it works fine.
Cutting and pasting that email address doesn't work. Also, the names in
that
folder are displayed by first name, not last name. I hope I don't have to
retype every e-mail address manually because there are over 1,000 of them!

Mike

Russ Valentine said:
New folders do not show up automatically in the Outlook Address Book
unless
you enable them as email address book in their properties.
Your symptoms indicate you did not import correctly.
http://support.microsoft.com/default.aspx?scid=kb;en-us;319904&Product=ol2002
--
Russ Valentine
[MVP-Outlook]
Russ, I am not sure how you enable a subfolder, but when I create a new
folder it automatically shows up in the email address book. If I move
some
of the phantom contacts to a new folder, I can see them in the address
book.
But, if I try to copy them into an email, only a semicolon shows up; no
text
and the up /down scroll bar appears, suggesting something long is
getting
copied but it is invisible.

The emails are resolved email addresses. they are media emails from an
Access database.

Mike

:

So we should assume that you enabled this subfolder as an email
address
book, right?
If so, then I would guess that your imported Contacts do not have
resolved
email addresses. Look and see.
Outlook's import routine does not work as expected. Never has and
likely
never will.
--
Russ Valentine
[MVP-Outlook]
I imported contact information from a text file into a subfolder
under
the
Contact folder. Everything mapped correctly and looks normal.
However,
Outlook doesn't appear to recognize the contacts. If I type one of
the
names
into an email, it doesn't appear if I select "check names" and I
can't
find
either the folder or the names in the Address book. It doesn't help
to
move
one of these "phantom" contacts to the main Contacts folder. I have
no
trouble with manually creating contacts in subfolders and having
them
appear.
Click to expand...
Click to expand...
Click to expand...
 
Right. Should have been covered in the article I posted.
--
Russ Valentine
[MVP-Outlook]
mike g said:
I discovered the problem: under email, I needed to create separate columns
for email address, email type, and email display name, and then map each
under email using the custom mapping tool.

Before, I had the first two but the third was blank. The import function
created the third item, emaildisplayname, so everything looked okay in
contacts but wouldn't work for sending email.

Mike

Russ Valentine said:
You wouldn't if you imported them properly. You must not be. We can't
tell
because we don't know what you're doing and how you are making sure you
map
fields correctly.
--
Russ Valentine
[MVP-Outlook]
mike g said:
I tried reimporting the files per the instructions below. I still get
semicolons when I try to copy from the address book to an email
message.
If
I go in and retype the email address for that contact, then it works
fine.
Cutting and pasting that email address doesn't work. Also, the names
in
that
folder are displayed by first name, not last name. I hope I don't have
to
retype every e-mail address manually because there are over 1,000 of
them!

Mike

:

New folders do not show up automatically in the Outlook Address Book
unless
you enable them as email address book in their properties.
Your symptoms indicate you did not import correctly.
http://support.microsoft.com/default.aspx?scid=kb;en-us;319904&Product=ol2002
--
Russ Valentine
[MVP-Outlook]
Russ, I am not sure how you enable a subfolder, but when I create a
new
folder it automatically shows up in the email address book. If I
move
some
of the phantom contacts to a new folder, I can see them in the
address
book.
But, if I try to copy them into an email, only a semicolon shows up;
no
text
and the up /down scroll bar appears, suggesting something long is
getting
copied but it is invisible.

The emails are resolved email addresses. they are media emails from
an
Access database.

Mike

:

So we should assume that you enabled this subfolder as an email
address
book, right?
If so, then I would guess that your imported Contacts do not have
resolved
email addresses. Look and see.
Outlook's import routine does not work as expected. Never has and
likely
never will.
--
Russ Valentine
[MVP-Outlook]
I imported contact information from a text file into a subfolder
under
the
Contact folder. Everything mapped correctly and looks normal.
However,
Outlook doesn't appear to recognize the contacts. If I type one
of
the
names
into an email, it doesn't appear if I select "check names" and I
can't
find
either the folder or the names in the Address book. It doesn't
help
to
move
one of these "phantom" contacts to the main Contacts folder. I
have
no
trouble with manually creating contacts in subfolders and having
them
appear.
Click to expand...
Click to expand...
Click to expand...
 
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