Contacts for separate mailboxes merging

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Guest

A couple of users on our network have reported this: They configure their
Outlook 2002 profile to open 2 mailboxes, their own plus a resource mailbox
of which they are an owner. They then find that the contacts for the 2
mailboxes have become merged, the contents of each 'contacts' folder is now
identical and is a combination of each mailbox's contacts.

This only happens occaisionally, I have not been able to replicate it.
However when it does happen it is permanent and the merged contacts are seen
by all the users who access the resource mailbox, until manually cleaned up.
Has anyone seen this problem?

Many thanks,
 
I've never seen nor heard of such a scenario. It might be useful to know *where* they're seeing these merged contacts -- in the contacts folder itself? In the address book?
 
They are seeing the merged contacts in the contacts folder itself. If I open
the resource mailbox I can see the user's personal contacts in addition to
the ones which should be there. The user says that when they initially
merged if he deleted a contact from one folder it deleted it from both, as if
they had become linked. However, I didn't find this happened when I tried it
on his machine.
 
Outlook has no feature or known bug that would explain the behavior you're seeing. The most logical explanation, in fact, is that the user actually copied or moved the items into that folder.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
 
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