Contacts Folder

  • Thread starter Thread starter Jeannette
  • Start date Start date
J

Jeannette

I am new to my company and I am running Outlook 2003 on
Windows XP 2002 Professional, Service Pack 1. Whenever I
try to send an email and I click on my "To:" button to
access a contact in my address book, I get the following
error message: The address list could not be displayed.
The Contacts folder associated with this address list
could not be opened. It may have been moved or deleted,
or you do not have permission. For information on how to
remove this folder from the Outlook Address Book, see
Microsoft Office Outlook help.

Can anyone help?

Thank you...
 
It is not unusual for the Outlook Address Book to "lose track" of the
connection to its Contacts Folder when you move or import your PST or update
your Outlook version or OS. Use the following steps to reset the connection.
Note that in some instances you may actually have to remove the Outlook
Address Book completely from your Profile, close Outlook, and then re-add it
before you can get it to work.

Go to Tools | E-mail accounts, select "View or change existing directories
or address books", and click OK. If you don't see the OAB in the Directories
and Address Books list, click the Back button, then select "Add a new
directory or address book", then "Additional Address Books", and add the
OAB. Then keep clicking Back until you get back to the first dialog box,
and go back to the Directories and Address Books list as you did earlier.
Once the OAB appears in the list, select it and then click Change to make
sure the Contacts folder(s) you want to display are listed. If any of them
aren't listed, you'll need to enable those Contacts folders as Outlook
Address Books by right clicking the folder, selecting Properties, clicking
the Outlook Address Book tab, and checking the "Show this folder as an
E-mail address book" box. Make sure you restart Outlook after making these
changes.
 
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