Contacts/Address Book Problem in Outlook 2000

  • Thread starter Thread starter Dave B
  • Start date Start date
D

Dave B

Hello,

I recently had a problem in which I had to use the inbox repair tool to
repair my .pst file. After which, my address book no longer had the contact
information in it. The names were listed, but no information accompanied
them. After searching for answers and trying everything from repairs to
reinstalls, nothing worked. All the information is in the contact list
(folder), but not the address book. Even the "Show this folder as an e-mail
address book" option in the folder properties is checked, but grayed out.

I desperately need to restore the information, but can't find a method to do
it. I can't even print the contact list/information for re-entry.

Any help would be greatly appreciated.

Thanks in advance for any and all help.
 
Do you back up your data?
You need to provide more accurate version information. Outlook 2000 existed
in two complete different modes. Which are you using? Corp/Workgroup or
Internet Mail Only?
 
Hi Russ,

Thanks for your reply.

My Outlook is set up for Internet Mail Only. I have the original .pst file,
but it won't open due to it's size. I made a copy of it and used the MS
utility to reduce its size and then ran the inbox repair tool on it. Outlook
would then open it, but that's when I found that the contact information for
the names in the address book was gone.

I hope this helps.

Thanks again.

Russ Valentine said:
Do you back up your data?
You need to provide more accurate version information. Outlook 2000 existed
in two complete different modes. Which are you using? Corp/Workgroup or
Internet Mail Only?
--
Russ Valentine
[MVP-Outlook]
Dave B said:
Hello,

I recently had a problem in which I had to use the inbox repair tool to
repair my .pst file. After which, my address book no longer had the
contact
information in it. The names were listed, but no information accompanied
them. After searching for answers and trying everything from repairs to
reinstalls, nothing worked. All the information is in the contact list
(folder), but not the address book. Even the "Show this folder as an
e-mail
address book" option in the folder properties is checked, but grayed out.

I desperately need to restore the information, but can't find a method to
do
it. I can't even print the contact list/information for re-entry.

Any help would be greatly appreciated.

Thanks in advance for any and all help.
Click to expand...
Click to expand...
 
IMO actually uses Outlook Express for its address book function. Is it just
the address book that's not working? Do your Contacts still have their email
addresses?
--
Russ Valentine
[MVP-Outlook]
Dave B said:
Hi Russ,

Thanks for your reply.

My Outlook is set up for Internet Mail Only. I have the original .pst
file,
but it won't open due to it's size. I made a copy of it and used the MS
utility to reduce its size and then ran the inbox repair tool on it.
Outlook
would then open it, but that's when I found that the contact information
for
the names in the address book was gone.

I hope this helps.

Thanks again.

Russ Valentine said:
Do you back up your data?
You need to provide more accurate version information. Outlook 2000
existed
in two complete different modes. Which are you using? Corp/Workgroup or
Internet Mail Only?
--
Russ Valentine
[MVP-Outlook]
Dave B said:
Hello,

I recently had a problem in which I had to use the inbox repair tool to
repair my .pst file. After which, my address book no longer had the
contact
information in it. The names were listed, but no information
accompanied
them. After searching for answers and trying everything from repairs to
reinstalls, nothing worked. All the information is in the contact list
(folder), but not the address book. Even the "Show this folder as an
e-mail
address book" option in the folder properties is checked, but grayed
out.

I desperately need to restore the information, but can't find a method
to
do
it. I can't even print the contact list/information for re-entry.

Any help would be greatly appreciated.

Thanks in advance for any and all help.
Click to expand...
Click to expand...
Click to expand...
 
In the contact list, all the information is there. Names, phone numbers,
email addresses, etc. In the address book, only the names are there, no
information except for maybe a random phone number here or there. All the
email information has disappeared.

Thanks for your help.

Russ Valentine said:
IMO actually uses Outlook Express for its address book function. Is it just
the address book that's not working? Do your Contacts still have their email
addresses?
--
Russ Valentine
[MVP-Outlook]
Dave B said:
Hi Russ,

Thanks for your reply.

My Outlook is set up for Internet Mail Only. I have the original .pst
file,
but it won't open due to it's size. I made a copy of it and used the MS
utility to reduce its size and then ran the inbox repair tool on it.
Outlook
would then open it, but that's when I found that the contact information
for
the names in the address book was gone.

I hope this helps.

Thanks again.

Russ Valentine said:
Do you back up your data?
You need to provide more accurate version information. Outlook 2000
existed
in two complete different modes. Which are you using? Corp/Workgroup or
Internet Mail Only?
--
Russ Valentine
[MVP-Outlook]
Hello,

I recently had a problem in which I had to use the inbox repair tool to
repair my .pst file. After which, my address book no longer had the
contact
information in it. The names were listed, but no information
accompanied
them. After searching for answers and trying everything from repairs to
reinstalls, nothing worked. All the information is in the contact list
(folder), but not the address book. Even the "Show this folder as an
e-mail
address book" option in the folder properties is checked, but grayed
out.

I desperately need to restore the information, but can't find a method
to
do
it. I can't even print the contact list/information for re-entry.

Any help would be greatly appreciated.

Thanks in advance for any and all help.
Click to expand...
Click to expand...
Click to expand...
 
Unfortunately, there is no known solution for this problem because as I
mentioned, you aren't really using Outlook's transports. You are using
Outlook Express'.
The only thing I've ever seen work is to open Outlook Express (make sure
Outlook is closed), open its address book, and disable sharing. Restart
Outlook Express, then re-enable sharing. Close OE, then open Outlook and see
if you've been able to reset the addressing service.
--
Russ Valentine
[MVP-Outlook]
Dave B said:
In the contact list, all the information is there. Names, phone numbers,
email addresses, etc. In the address book, only the names are there, no
information except for maybe a random phone number here or there. All the
email information has disappeared.

Thanks for your help.

Russ Valentine said:
IMO actually uses Outlook Express for its address book function. Is it
just
the address book that's not working? Do your Contacts still have their
email
addresses?
--
Russ Valentine
[MVP-Outlook]
Dave B said:
Hi Russ,

Thanks for your reply.

My Outlook is set up for Internet Mail Only. I have the original .pst
file,
but it won't open due to it's size. I made a copy of it and used the MS
utility to reduce its size and then ran the inbox repair tool on it.
Outlook
would then open it, but that's when I found that the contact
information
for
the names in the address book was gone.

I hope this helps.

Thanks again.

:

Do you back up your data?
You need to provide more accurate version information. Outlook 2000
existed
in two complete different modes. Which are you using? Corp/Workgroup
or
Internet Mail Only?
--
Russ Valentine
[MVP-Outlook]
Hello,

I recently had a problem in which I had to use the inbox repair tool
to
repair my .pst file. After which, my address book no longer had the
contact
information in it. The names were listed, but no information
accompanied
them. After searching for answers and trying everything from repairs
to
reinstalls, nothing worked. All the information is in the contact
list
(folder), but not the address book. Even the "Show this folder as an
e-mail
address book" option in the folder properties is checked, but grayed
out.

I desperately need to restore the information, but can't find a
method
to
do
it. I can't even print the contact list/information for re-entry.

Any help would be greatly appreciated.

Thanks in advance for any and all help.
Click to expand...
Click to expand...
Click to expand...
 
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