Contact problems

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

After install Office 2k over Outlook XP, I ran into the following problem.

The user's contacts show in the folder view, but when he creates a new email
and clicks on the "To" button, his contacts do not show in the "Select names"
window in the dropdown box when he selects All Contacts under All Address
Lists or Contacts under the Outlook Address Book.
 
You're kidding, right?
Tell me you did not try to install an older version over a newer one.
 
I uninstalled the version before I did this.

Russ Valentine said:
You're kidding, right?
Tell me you did not try to install an older version over a newer one.
--
Russ Valentine
[MVP-Outlook]
Ray Drummond said:
After install Office 2k over Outlook XP, I ran into the following problem.

The user's contacts show in the folder view, but when he creates a new
email
and clicks on the "To" button, his contacts do not show in the "Select
names"
window in the dropdown box when he selects All Contacts under All Address
Lists or Contacts under the Outlook Address Book.
Click to expand...
Click to expand...
 
Even so, you are in a completely unsupported scenario. Did you run the
Eraser utility?
Did you create a new Outlook profile?
You would need to have done both for things even to have a chance of
working.
You also must post Outlook's mail support mode if you need help repairing
your Address Book Service.
--
Russ Valentine
[MVP-Outlook]
Ray Drummond said:
I uninstalled the version before I did this.

Russ Valentine said:
You're kidding, right?
Tell me you did not try to install an older version over a newer one.
--
Russ Valentine
[MVP-Outlook]
Ray Drummond said:
After install Office 2k over Outlook XP, I ran into the following
problem.

The user's contacts show in the folder view, but when he creates a new
email
and clicks on the "To" button, his contacts do not show in the "Select
names"
window in the dropdown box when he selects All Contacts under All
Address
Lists or Contacts under the Outlook Address Book.
Click to expand...
Click to expand...
Click to expand...
 
I had that reversed. It was Office 2k being upgraded to Office XP.

Russ Valentine said:
Even so, you are in a completely unsupported scenario. Did you run the
Eraser utility?
Did you create a new Outlook profile?
You would need to have done both for things even to have a chance of
working.
You also must post Outlook's mail support mode if you need help repairing
your Address Book Service.
--
Russ Valentine
[MVP-Outlook]
Ray Drummond said:
I uninstalled the version before I did this.

Russ Valentine said:
You're kidding, right?
Tell me you did not try to install an older version over a newer one.
--
Russ Valentine
[MVP-Outlook]
After install Office 2k over Outlook XP, I ran into the following
problem.

The user's contacts show in the folder view, but when he creates a new
email
and clicks on the "To" button, his contacts do not show in the "Select
names"
window in the dropdown box when he selects All Contacts under All
Address
Lists or Contacts under the Outlook Address Book.
Click to expand...
Click to expand...
Click to expand...
 
Well then its simple.
Upgrading Office versions does not work until you create a new Outlook
profile from scratch. After you do, make sure you configure the Outlook
Address Book correctly.
New profile:
http://support.microsoft.com/kb/287072/
Outlook Address Book:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]
Ray Drummond said:
I had that reversed. It was Office 2k being upgraded to Office XP.

Russ Valentine said:
Even so, you are in a completely unsupported scenario. Did you run the
Eraser utility?
Did you create a new Outlook profile?
You would need to have done both for things even to have a chance of
working.
You also must post Outlook's mail support mode if you need help repairing
your Address Book Service.
--
Russ Valentine
[MVP-Outlook]
Ray Drummond said:
I uninstalled the version before I did this.

:

You're kidding, right?
Tell me you did not try to install an older version over a newer one.
--
Russ Valentine
[MVP-Outlook]
message
After install Office 2k over Outlook XP, I ran into the following
problem.

The user's contacts show in the folder view, but when he creates a
new
email
and clicks on the "To" button, his contacts do not show in the
"Select
names"
window in the dropdown box when he selects All Contacts under All
Address
Lists or Contacts under the Outlook Address Book.
Click to expand...
Click to expand...
Click to expand...
 
Back
Top