Contact Manager not start

  • Thread starter Thread starter D Alexander
  • Start date Start date
D

D Alexander

I installed BCM to my existing Outlook profile. The setup goes through ok
but when I start Outlook, I get the BCM startup box("would you like to use
BCM with your current Outlook profile?"). I click yes and I get a blank
error box with just the ok button. I click ok and after about a couple of
second the message pops up saying that BCM has encountered a problem and
needs to be closed. I've rebooted and reinstalled BCM, no change.

Anyone have any ideas.

Derrick L Alexander, MCP
(e-mail address removed)
 
That's a bit vague, isn't it. Unfortunately, Business Contact Manager is new
enough that we don't have a lot of solid troubleshooting information yet.
But here's what we do know:

-- BCM will disable itself if the profile contains an Exchange account. This
behavior is by design.

-- If you don't see the Business Tools menu, BCM probably failed to load
when Outlook started. Run Regedit and go to the
HKLM\Software\Microsoft\Office\Outlook\Addins\Microsoft.BusinessSolutions.eC
RM.OutlookAddin.Connect.1 key. If the value for LoadBehavior is something
other than 3, make a backup of the registry, edit LoadBehavior to set it to
3, then restart Outlook.

-- If you get errors during setup, if BCM does not load even after you edit
the LoadBehavior registry value, or if the database does not load, you
should initiate a support incident with Microsoft at
http://support.microsoft.com/default.aspx?scid=fh;en-us;incidentsubmit. You
will need a .Net Passport, but there should be no charge for filing the
request for help.

--
Sue Mosher, Outlook MVP
Outlook and Exchange solutions at http://www.slipstick.com
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
 
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