contact list cannot be displayed

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

My user is writing an email. When she click TO to bring up her contact list,
Outlook displays a message stating the address list could not be displayed.
When I go into Options, the file locations tab is greyed out. She is Outook
XP, on a XP Pro machine.

Any ideas?
 
If you right click on the Contacts folder and choose Properties, what shows
on the Outlook Address Book tab?
 
Hmm, maybe multiple Contact folders are selected to be shown. What shows
here: Tools menu > Email accounts > View/Change existing directories or
address books > Click Next > Highlight Outlook Address Book > Click Change
 
yup, that is what it was. I backed up the visible contact list, then removed
one of duplicate contact books and crossed fingers. Closed and reopened
Outlook and it worked!

Thanks Vince
 
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