Cont Scanner Microsoft Problem

[Christina]

I posted earlier and the response was to give details to
my problem, but the problem is simple. I have an HP all
in one. It prints, it copies, it won't scan. I have
spent hours with HP who have at least been accessible
which apparently microsoft tech support is not. HP after
trying everything searched microsoft's knowledge db and
found an article where microsoft admits there is a
problem and that it has a fix for it. Microsoft then
gives a link to contact them. The link is worthless, it
does not take me to a microsoft tech support number,
instead sends me back to my computer manufacturer and
they are just as bad with providing tech support. To
anyone here who actually works with microsoft, why does
the company reel you in by telling you they have a fix,
and then frustrate you by not giving it to you or
providing tech support that will?

Everything works fine, except the scanning, per the
article it reads that there is something with some
ubscan.sys or something like that that is the problem.
It's article #320549.

If anyone here can help that would be most wonderful.
Thanks!

 

[Crusty \(-: Old B@stard :-\)]

You still don't give the main details. What is the printer model number. Is
it certified for Windows XP, or is it an older model that HP has given up
on? How can anyone help you if you don't give COMPLETE information? Also
what version HP drivers are you using? Are THEY certified for Windows XP.
Come on now and be a little more giving if you want assistance.

I have had fairly good luck with HP multifunction printers, but I can't help
you on what you have supplied!

 

[T.C.]

It also depends upon what the original poster's time is worth. For less
than $70 a Lexmark X75 or X73 multifunction printer/scanner/copier (with
some good software), quiet, sleek, makes high quality scans, and is totally
Windows XP compatible. I saw one of those models on sale at Wal-Mart this
week for $65. Mine came with some free Professional Photo Paper, and made
prints from my scans that looked like they came from a photo processing
company. Lexmark also includes FaxTools in the software bundle, an easy to
use, and better FAX program than the one that comes with Windows XP. The
HP/Compaq merger has made a mess for the consumer who needs help.

 

[Dave]

I looked at the article you mentioned followed the
support link and ended up with a whole bunch of options
for contacting MS by phone or email.

Here's one: Small or Home Business: (800) 936-4900

Of course, this assumes a retail edition of Windows XP.
If it's an OEM edition, then you do need to contact the
computer manufacturer.

Have you tried Windows Update? It would seem like a fix
this old would have been there long ago.

 

[Curly]

Call one of these numbers and give them the KB# (320459)
explaining/pointing out this is the KB.

NOTE: In special cases, charges that are ordinarily incurred for support
calls may be canceled if a Microsoft Support Professional determines that a
specific update will resolve your problem. The typical support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.

(425) 635-3311
(800) 936-5700