constant crashes outlook 2007

  • Thread starter Thread starter Jenell
  • Start date Start date
J

Jenell

My Outlook crashes often, and then will not reopen without being in safe mode
and scanning all of my files, which takes about 45 minutes. It is now at the
point where I will close the program normally, without it crashing, and it
still tells me that it did not close properly. Any ideas?
 
You have some interfering add-in installed? Perhaps an anti-virus e-mail
scanner? If so uninstall it. Install the Anti-virus without the e-mail
scanning add-in.
 
Jenell said:
My Outlook crashes often, and then will not reopen without being in safe mode
and scanning all of my files, which takes about 45 minutes. It is now at the
point where I will close the program normally, without it crashing, and it
still tells me that it did not close properly. Any ideas?
Click to expand...

Is "safe mode":
- Outlook's safe mode ("outlook.exe /safe")?
- Or Windows' Safe Mode?

If you mean Outlook's safe mode, and because the crash doesn't happen,
then you have an incompatible add-on that you installed in Outlook.
When Outlook loads, it also loads all enabled add-ons. If an add-on
hangs or crashes on load then Outlook also hangs or crashes. When
Outlook exits, it must first unload all the enabled add-ons. If an
add-on hangs or crashes on unload then Outlook also hangs or crashes.
Seems you have pretty much identified that you installed an add-on that
is causing the crashing and/or corruption of your message store. Get
rid of it.
 
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