I hear you. Microsoft is big. There are folks who work for the Microsoft
Antispyware team, and they make sure their servers (which they probably don't
personally admin, and are probably not physically near) are working.
There are, presumably network admins as well who look for issues beyond the
server farms, but I don't know how/where/who or anything about that function.
Clearly that job didn't get done right this time around. In fact, if the
message I read tonight is correct, Australia may still be blacked out of
connecting for definitions