connecting to symantec.com

  • Thread starter Thread starter cheryl
  • Start date Start date
C

cheryl

hi all
first time using this, so i hope i do ok. this is suppose to add to
heather's message, but i dont know if it will.
i have norton antivirus 2003 which i downloaded in march, so i know
the subcription is current. however, is says i need to update for
viruses, but i cant connect to the site. i can connect to other sites
(obviously, i guess). does anyone know what is going on? i try all
the help links but cant get a connection.
thanks in advance
 
cheryl said:
hi all
first time using this, so i hope i do ok. this is suppose to add to
heather's message, but i dont know if it will.
i have norton antivirus 2003 which i downloaded in march, so i know
the subcription is current. however, is says i need to update for
viruses, but i cant connect to the site. i can connect to other sites
(obviously, i guess). does anyone know what is going on? i try all
the help links but cant get a connection.
thanks in advance
Click to expand...

I am not entirely sure whether you have ever scanned your computer for
viruses. I would suggest you go to one of the online scanners and do that
first. Were you using an antivirus before March?

Use one of the following.......
McAfee's online scanner (http://us.mcafee.com/root/mfs/default.asp)
or Trend Micro's Housecall (http://housecall.antivirus.com).

It might not be a bad idea to download AdAware 6 to check for spyware as
well.....(http://www.lavasoftusa.com/software/adaware/) It is a free
program.

Let us know how you make out......

Heather
 
hi all
first time using this, so i hope i do ok. this is suppose to add to
heather's message, but i dont know if it will.
i have norton antivirus 2003 which i downloaded in march, so i know
the subcription is current. however, is says i need to update for
viruses, but i cant connect to the site. i can connect to other sites
(obviously, i guess). does anyone know what is going on? i try all
the help links but cant get a connection.
thanks in advance
Click to expand...


Like the old joke:

"Doctor! Becasue of the accident... Will I ever be able to play the
violin?"

"Why, Yes!"

"That's funny. I couldn't paly it before the accident!"

My first queastion would be, were you ever able to connect for an
update before? If no, then do you have a firewall installed? If yes,
then you may need to give Norton permission to pass the firewall.

If you have had no firewall, and you have had no antivirus, then the
odds of your computer being infected are quite good. As Heather
states, use one of the online virus scans, and get ZoneAlarm (free
firewall).

From Randy....  AKA "-ED" at the....
Feather River Canyon News
http://www.quiknet.com/~frcn
 
cheryl said:
hi all
first time using this, so i hope i do ok. this is suppose to add to
heather's message, but i dont know if it will.
i have norton antivirus 2003 which i downloaded in march, so i know
the subcription is current. however, is says i need to update for
viruses, but i cant connect to the site. i can connect to other sites
(obviously, i guess). does anyone know what is going on? i try all
the help links but cant get a connection.
thanks in advance
Click to expand...

You might also get SpyBot and run it with AdAware. What one does not find,
the other often does:

You should update both Adaware and SpyBot after installing them before you
run them to make sure the detection files are up to date. Keep them up dated
regularly.

SpyBot Search & Destroy: Free
http://download.com.com/3000-8022-10289035.html?tag=lst-0-2
or
http://majorgeeks.com/download2471.html

In addition to what Heather and Randy G suggested, you might also download
and install SpywareBlaster. It will help keep crud from getting on your
machine to start with. It's free. But, be aware, It is NOT an antivirus
program.

SpywareBlaster:
http://www.javacoolsoftware.com/spywareblaster.html

SpywareBlaster does not need to be run, but, it does need to be updated
regularly as well.

You can also get Zone Alarm here, it is free too:

Zone Alarm - Free
http://tinyurl.com/iwhb
or
http://tinyurl.com/kzq

HTH

Jan :)
 
cheryl said:
hi all
first time using this, so i hope i do ok. this is suppose to add to
heather's message, but i dont know if it will.
i have norton antivirus 2003 which i downloaded in march, so i know
the subcription is current. however, is says i need to update for
viruses, but i cant connect to the site. i can connect to other sites
(obviously, i guess). does anyone know what is going on? i try all
the help links but cant get a connection.
thanks in advance
Click to expand...

Hi, I was having similar trouble updating Norton yesterday, so I guess the
problem could be at their end
 
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