Connecting to internet

  • Thread starter Thread starter Lcray214
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Lcray214

I USED to be able to connect with no problems (XP).. all of a sudden, I cant.
I tried to flush the dns - but an error keeps coming up. I tried to enter
new IP address and DNS - which will get me on line, but the DHCP is disabled.
The orginal IP setting is weird 168. not the 192.168 stuff - I'm confused on
what to do. I called the Geek Squad, they charged 100 and fixed NOTHING..
Any suggestions?

thanks
 
Lcray214 said:
I USED to be able to connect with no problems (XP).. all of a sudden,
I cant. I tried to flush the dns - but an error keeps coming up. I
tried to enter new IP address and DNS - which will get me on line,
but the DHCP is disabled. The orginal IP setting is weird 168. not
the 192.168 stuff - I'm confused on what to do. I called the Geek
Squad, they charged 100 and fixed NOTHING.. Any suggestions?

thanks
Click to expand...

Did you *mean* "168."? If you meant that you're getting an IP address of
169.254.x.y instead of the usual 192.168., that means that your network card
isn't picking up an IP address, so your PC is allocating it one from the
169.254... range. This would explain why you can't connect to the Internet.

What do you mean by "the DHCP is disabled"? Where? Can you enable it?

There's a slew of things to do first - roughly in order: check network cable
properly connects PC to router, reboot PC; reboot router; try pinging the
router; check DHCP enabled on router; check properties of network
connection; disable then enable it; check for firewall problem; is the
router's address correct as your default gateway; check computer's Event Log
for indications of the cause; uninstall NIC (network card) in Device Manager
& let it be rediscovered on restart (which might then entail reconfig of
your firewall); relocate NIC to different PCI slot (if this is a PC, not a
laptop); check for viruses & malware, etc etc -

*BUT*

- if you paid money to "Geek Squad", they should leave you with some sort
of resolution, surely? Hopefully they will have tried all these things. We
don't have Geek Squad here in England so I'm not sure how capable they are -
although from what I've gleaned, they don't have a glowing reputation... If
they couldn't come up with a fix, then they should provide something
concrete, eg your NIC is bust, buy a new one; your router needs replacing,
etc etc - or not charge you - IMHO you shouldn't just let them give up!
(Unless I suppose their small print lets them off that...)

Can you pass on what they tried or had you try? Can you also post what error
messages you've had? Need more detail on your setup and efforts so far. Did
you "do" anything immediately prior to losing connectivity?
 
Good Morning Olorin... England - I'm in Wintery Cold Pittsburgh... :(

Any how, Geek Squad told me to unplug the router, try to reset the system,
flush the dns... all things that I had tried previously and had not worked.
I am getting the IP address 169.254.x.x - when this address comes up it has
"Limited Connection" however, when I change it to 192.168.x.x I can connect
online, BUT, I cant pull any pages up. When the IP is set at 169.254... and
if I'm at the command prompt and do: ipconfig /all -- the DHCP is enabled,
but when I change the IP to the 192.168... the DHCP is disabled...

I went to the Office Depo this morning and bought PC tools Registry Mechanic
PC System Repair... hoping that this may help.. If you know of anything else
to try... I'd appreciate it.

My best,

Lisa

Olórin said:
I USED to be able to connect with no problems (XP).. all of a sudden,
I cant. I tried to flush the dns - but an error keeps coming up. I
Click to expand...
[quoted text clipped - 4 lines]
thanks
Click to expand...

Did you *mean* "168."? If you meant that you're getting an IP address of
169.254.x.y instead of the usual 192.168., that means that your network card
isn't picking up an IP address, so your PC is allocating it one from the
169.254... range. This would explain why you can't connect to the Internet.

What do you mean by "the DHCP is disabled"? Where? Can you enable it?

There's a slew of things to do first - roughly in order: check network cable
properly connects PC to router, reboot PC; reboot router; try pinging the
router; check DHCP enabled on router; check properties of network
connection; disable then enable it; check for firewall problem; is the
router's address correct as your default gateway; check computer's Event Log
for indications of the cause; uninstall NIC (network card) in Device Manager
& let it be rediscovered on restart (which might then entail reconfig of
your firewall); relocate NIC to different PCI slot (if this is a PC, not a
laptop); check for viruses & malware, etc etc -

*BUT*

- if you paid money to "Geek Squad", they should leave you with some sort
of resolution, surely? Hopefully they will have tried all these things. We
don't have Geek Squad here in England so I'm not sure how capable they are -
although from what I've gleaned, they don't have a glowing reputation... If
they couldn't come up with a fix, then they should provide something
concrete, eg your NIC is bust, buy a new one; your router needs replacing,
etc etc - or not charge you - IMHO you shouldn't just let them give up!
(Unless I suppose their small print lets them off that...)

Can you pass on what they tried or had you try? Can you also post what error
messages you've had? Need more detail on your setup and efforts so far. Did
you "do" anything immediately prior to losing connectivity?
Click to expand...
 
Lcray214 said:
Good Morning Olorin... England - I'm in Wintery Cold Pittsburgh... :(

Any how, Geek Squad told me to unplug the router, try to reset the
system, flush the dns... all things that I had tried previously and
had not worked. I am getting the IP address 169.254.x.x - when this
address comes up it has "Limited Connection" however, when I change
it to 192.168.x.x I can connect online, BUT, I cant pull any pages
up. When the IP is set at 169.254... and if I'm at the command
prompt and do: ipconfig /all -- the DHCP is enabled, but when I
change the IP to the 192.168... the DHCP is disabled...

I went to the Office Depo this morning and bought PC tools Registry
Mechanic PC System Repair... hoping that this may help.. If you know
of anything else to try... I'd appreciate it.

My best,

Lisa

Olórin said:
I USED to be able to connect with no problems (XP).. all of a
sudden, I cant. I tried to flush the dns - but an error keeps
coming up. I
Click to expand...
[quoted text clipped - 4 lines]
thanks
Click to expand...

Did you *mean* "168."? If you meant that you're getting an IP
address of 169.254.x.y instead of the usual 192.168., that means
that your network card isn't picking up an IP address, so your PC is
allocating it one from the 169.254... range. This would explain why
you can't connect to the Internet.

What do you mean by "the DHCP is disabled"? Where? Can you enable it?

There's a slew of things to do first - roughly in order: check
network cable properly connects PC to router, reboot PC; reboot
router; try pinging the router; check DHCP enabled on router; check
properties of network connection; disable then enable it; check for
firewall problem; is the router's address correct as your default
gateway; check computer's Event Log for indications of the cause;
uninstall NIC (network card) in Device Manager & let it be
rediscovered on restart (which might then entail reconfig of your
firewall); relocate NIC to different PCI slot (if this is a PC, not
a laptop); check for viruses & malware, etc etc -

*BUT*

- if you paid money to "Geek Squad", they should leave you with some
sort of resolution, surely? Hopefully they will have tried all these
things. We don't have Geek Squad here in England so I'm not sure how
capable they are - although from what I've gleaned, they don't have
a glowing reputation... If they couldn't come up with a fix, then
they should provide something concrete, eg your NIC is bust, buy a
new one; your router needs replacing, etc etc - or not charge you -
IMHO you shouldn't just let them give up! (Unless I suppose their
small print lets them off that...)

Can you pass on what they tried or had you try? Can you also post
what error messages you've had? Need more detail on your setup and
efforts so far. Did you "do" anything immediately prior to losing
connectivity?
Click to expand...
Click to expand...

Hi Lisa -

This sounds to me like your router isn't dishing out IP addresses like it
should.

Can you connect to it? - usually done with:

Start > Run > http://192.168.1.1 or whatever its IP address is (if not sure,
check the documentation that came with it).

Log on and look around its settings - there should be something somewhere
about it acting as a DHCP server. Make sure this is set to "on". If it
already is, set it to "off", apply, then back to "on", apply and save
changes. Give the router a restart for good measure, then on your PC,with it
set to obtain an address automatically (ie you haven't told it to be
192.168.something), do this:

Start > Run > cmd

and type

ipconfig /release
(which may give an error message) then

ipconfig /renew

and see if you get given a 192.168 address.

Do you have any other devices connecting to the router?
 
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