Connecting remotely - RA & RDC

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Guest

Hi all,

Am trying to enable Remote Assistance and Remote Desktop between work
computers, my own which is on the LAN and a remote one which is through a
private ADSL connection.

I can ping the systems fine which means communication in all forms is
possible in theory.

When i am logged onto a machine as the local admin i am able to use RA and
RDC but it's not infallible. Sometimes i have to use the pc name other times
i have to use the ip address. Yeah i know weird.

The remote pc was added to the domain before being setup at the location but
when i try to connnect from my pc which is also on the same domain, i can
sometimes use RA but not RDC at all. RA works sometimes with IP other times
with pc name.

On the remote pc if i go to local user's and groups the group for remote
access and remote desktop are showing as SID not the group names ie
Domain\Group. If i try to add another group/user i can only have the local
pc as a location not the domain.

Now with all that, is it a case of slow connection (64k i think) on ADSL or
some config issue. No firewalls in place but do have a proxy server on LAN
so am wondering could that be it?
 
If you can't access it using the name, this is name resolution issue. You should check the DNS or WINS settings. Since you have slow connection, I would use IP only.

Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
Hi all,

Am trying to enable Remote Assistance and Remote Desktop between work
computers, my own which is on the LAN and a remote one which is through a
private ADSL connection.

I can ping the systems fine which means communication in all forms is
possible in theory.

When i am logged onto a machine as the local admin i am able to use RA and
RDC but it's not infallible. Sometimes i have to use the pc name other times
i have to use the ip address. Yeah i know weird.

The remote pc was added to the domain before being setup at the location but
when i try to connnect from my pc which is also on the same domain, i can
sometimes use RA but not RDC at all. RA works sometimes with IP other times
with pc name.

On the remote pc if i go to local user's and groups the group for remote
access and remote desktop are showing as SID not the group names ie
Domain\Group. If i try to add another group/user i can only have the local
pc as a location not the domain.

Now with all that, is it a case of slow connection (64k i think) on ADSL or
some config issue. No firewalls in place but do have a proxy server on LAN
so am wondering could that be it?
 
Would that also explain the group name change? Is there any way to improve
the domain name resolution other than getting a faster connection? That's
not likely to be done considering the amount of connections that would need
to be upgraded...
 
Then we need to troubleshoot the DNS settings. Any errors in you use nslookup command?

Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
Would that also explain the group name change? Is there any way to improve
the domain name resolution other than getting a faster connection? That's
not likely to be done considering the amount of connections that would need
to be upgraded...
 
when i do an nslookup with the ip address i get:

Server: [server name with full domain name resolution
Address: [ip address of server]

*** [server] can't find [ip address]: Non-existent domain

however if i do it via pc name i get a full resolution or name and IP...
 
This search result may help,

NslookupNslookup.exe is a tool for testing and troubleshooting DNS servers. Example ... Can't find server name for address w.x.y.z: Non-existent domain ...
http://www.chicagotech.net/nslookup.htm


Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
when i do an nslookup with the ip address i get:

Server: [server name with full domain name resolution
Address: [ip address of server]

*** [server] can't find [ip address]: Non-existent domain

however if i do it via pc name i get a full resolution or name and IP...
 
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