conflict of software Nero Recordnow Drivers - or ??

[Guest]

As with most who post questions, I do not know much about these kinds of
things but have tried to include everything I know so as to speed up
questions and answers.

How can I uninstall everything relating to NERO, it seams to have caused my
new DVDRW drive to quit working - It will not read Any type of dics, always
says "Please insert disk into Drive D:" If I can get rid of Just its Drivers
I may fix my problem.

I have had recordnow on this XP for a couple years and No problems (though I
haven't used it much). I put a DVD drive in and loaded the software that came
with it - thinking I had to... I burned a couple disks then starting having
some issues like DVD drive would change names - back and forth CD - DVD - and
other issues cant remember. So as I was in the middle of learning how to
burn things tried to use Recordnow again, I think it did work kept going back
and forth (was getting confused but seamed different things kept happening).
NOW no CD or DVD will play or show up, Every different disk from new movies,
Blank CD-R, CD-RW, DVD+R and video DVD-RW, nor any music CD's I have -
everyone I try to open I get the message "please insert disk into Drive D" Of
course there is a disk in it.

I have spent the last 4 days at about 7 hours each day searching the
internet for possible cause and nothing has worked. Have stopped antivirus -
Norton from running to see if it was blocking a driver or something. Ran
device and every other scan I could find. Uninstalled and reinstalled the
drive. used system restore (used in Safe mode so it would not let me undo it
-as it didn't help). Uninstalled nero - didn't help - then it came back when
I messed with the restore. Checked on Dell web as there was some kind of
issue, but didn't exactly relate so did nothing there. The last suggestion
was regarding the Nero and Recordnow having conflicting Drivers, evidently
when you have Recordnow (or other software like this) and then install Nero
It messes things up and even after uninstalling Nero- Recordnow will not
work, the suggestion was Roxie might have connected to the NERO virtual
drive. Is the only solution to uninstall Recordnow too?

Nero support wants me to use their clean tool but that will disconnect the
drivers from Recordnow, which is the program I prefer to use. Recordnow has
no actual place to ask them how to keep Roxie and get rid of Nero.

Until I found out about this possible issue I was concerned my DVD drive was
done for... I don't mind buying a new one (though this has only been in two
weeks) I just don't know if it would do any good, I mean seams if the drive
issue is the problem then I would Still have that issue. I don't know how to
figure out if the Drive is broken or or or.

If I uninstalled Both programs, would that also get rid of all the drivers
So when I started over there would not be these issues?

Gosh that about covers it, and Thanks in advance just for reading it all.

 

[Rich Barry]

Try Uninstalling both Programs. Do you still have the Record Now
Installer on a CD?

 

[Guest]

If a Disk came with my Dell computer, then Yes I should still have it.

If not - and because of un installing them I CAN use my drive again, I can
always buy something. I was kind of worrid about not having it, and not
wanting to use the Nero again and then being Without a program to burn stuff,
but... With out a drive they dont do me much good - well actually my CDRW
drive does work, but it won' hold much, nor do the disks work well with other
DVD players (which was the first issue I started having -since I knew nothing
about any of it) As I'm sure you know Not All players read All Disks.

 

[Rich Barry]

Once you uninstall both programs do a Search for nero and recordnow.
Delete any appropriate files found. Look in C:\Program Files and delete
their Folders if still there.
Then go to Start>Run type: regedit click Ok and Navigate to
HKey_Current_User\Software and delete the Nero and RecordNow folders
if there. Same with
Hkey_Local_Machine\Software. Restart the Computer.
Then I would retry the Nero Software that came with the Dvd Drive.
Nero is very good as is Roxio.

 

[RalfG]

You should be able to restore the computer to a point before you installed
Nero and get rid of it that way. The restore you already did was apparently
to a point after Nero was installed, so it got put back on but was only
partially recovered. Re-installing Nero then uninstalling it again is
another way that should get rid of the unwanted files and drivers. Reboots
required at each step.

FWIW, I have both Nero and RecordNow on this computer without having any
problems, but both are slightly older versions (Nero 6, RecordNow 7) and
that could be the difference.

 

[Guest]

I thought I did restore it to that point - it did go away, but my drive still
didnt work. I also un-installed Nero but that didnt do it either. Somewhere
along the line I read they had some kind of conflicts - with the driver or
nero's virtual drive (direct CD ??) I think I too have Nero 6 and RecordNow 7
or 7.1 - I'm thinking now that un-installing both of them is not going to get
my drive to work again, but I am going to try it today. Hoping atleast by
uninstalling them both it will stop further issues they might cause.

Thanks and I'll let you know.

 

[Guest]

Will try -
Thanks

Once you uninstall both programs do a Search for nero and recordnow.
Delete any appropriate files found. Look in C:\Program Files and delete
their Folders if still there.
Then go to Start>Run type: regedit click Ok and Navigate to
HKey_Current_User\Software and delete the Nero and RecordNow folders
if there. Same with
Hkey_Local_Machine\Software. Restart the Computer.
Then I would retry the Nero Software that came with the Dvd Drive.
Nero is very good as is Roxio.

 

[RalfG]

Hmmm,,, seems to me that Direct CD is the UDF burning/reading software for
CDRWs that belongs to the older Roxio/Adaptec EasyCd Creator software. It
could be the cause of your problems. The reader portion of DirectCD can be
installed automatically/accidentally from any UDF formatted disks that were
made with the Roxio/Adaptec software.

Having that UDF reader/writing program installed can certainly conflict with
either or both of Nero and RecordNow, especially if you also have their
version of UDF reading/burning program installed.

Nero's UDF burning application is called InCD. RecordNow uses, or did use,
an app called DLA (Drive Letter Access) to do the same thing. These are all
UDF burning applications for CDRWs that run as TSRs on your computer. They
all do basically the same thing, format (and write to) CDRW disks so that
you can use them like floppy discs, but AFAIK the discs they make are not
compatible with each other's systems. You should not have more than one of
these installed on the computer.

 

[Guest]

Ok Rich, Here is what I have done in the last 2 hours-

Uninstalled Nero -rebooted,

Went into registry and deleted File named Nero, also deleted file named
Ahead (as not only had it been suggested before but the folder had Nero stuff
in it) Though Ahead was not in my Programs to start with.
Nero had a folder called Shared, in that there were Lots of different things
- deleted it too. rebooted.

Went back and tried to uninstalled Sonic Recordnow, There were 3 different
programs, I couldn't uninstall the sonic DLA (said something about
uninstalling the others first and then rebooting - or maybe that was where it
said you have to reboot now - or manually - so I waited) Uninstalled the
other two - then rebooted.

Back to uninstall, but it still would not let me uninstall the sonic DLA-
said A network error occurred while attempting to read from file
C:\windows\installer\RNENG.msi - Then said fatal error during installation.

Back to registry (Roxie is NOT the same as Sonic Record now is it? - some
reason thought it was - but didn't touch it) Deleted the whole file named
Sonic, including the 3 files Direct Access, Recordnow And registration.
Rebooted.

Back to programs to try the DLA again, still wouldn't let me uninstall it.
Went to programs (Not control panel add and remove) I deleted it there, but
it Still won't let me uninstall it.

And My DVDRW drive still wont recognize any disks....
(don't know anything about what drivers do, Hope what I deleted wasn't
needed for anything else's??)




Appreciating your tying to help me And your time,
Liz

 

[Guest]

PS - When I couldn't un-install Sonic, I clicked the support tab, it said If
not working properly you may click here to re-install. Which I did not do.


Ok Rich, Here is what I have done in the last 2 hours-

Uninstalled Nero -rebooted,

Went into registry and deleted File named Nero, also deleted file named
Ahead (as not only had it been suggested before but the folder had Nero stuff
in it) Though Ahead was not in my Programs to start with.
Nero had a folder called Shared, in that there were Lots of different things
- deleted it too. rebooted.

Went back and tried to uninstalled Sonic Recordnow, There were 3 different
programs, I couldn't uninstall the sonic DLA (said something about
uninstalling the others first and then rebooting - or maybe that was where it
said you have to reboot now - or manually - so I waited) Uninstalled the
other two - then rebooted.

Back to uninstall, but it still would not let me uninstall the sonic DLA-
said A network error occurred while attempting to read from file
C:\windows\installer\RNENG.msi - Then said fatal error during installation.

Back to registry (Roxie is NOT the same as Sonic Record now is it? - some
reason thought it was - but didn't touch it) Deleted the whole file named
Sonic, including the 3 files Direct Access, Recordnow And registration.
Rebooted.

Back to programs to try the DLA again, still wouldn't let me uninstall it.
Went to programs (Not control panel add and remove) I deleted it there, but
it Still won't let me uninstall it.

And My DVDRW drive still wont recognize any disks....
(don't know anything about what drivers do, Hope what I deleted wasn't
needed for anything else's??)




Appreciating your time,
Liz

 

[Guest]

RalfG,
I think I am starting to get the picture.

I did format one of my Disc I don't remember if I did it in the CD drive or
DVD drive, I have no idea if I even used a program.. Maybe the programs are
automatic. I think I just put it in and right clicked the drive and then
format - it probable was automatic with Roxie as I remember the DLA thing.

Do I need to format every disk I buy?
The old floppy's came out with "formatted", but I don't see that on the
disk package anywhere. If Not when Would I format a disk?

I have uninstalled everything (Sonic Recordnow And Nero) in Full EXCEPT the
Sonic DLA, it will not uninstall.

If when I formatted the disk in installed an UDF reader, do I need to
uninstall it too, if so how?

I know I did have DLA, On both drives and I was using when asked if I wanted
to - for anything I was trying to do. Now in place of the DAL it says:
Use with Ping{ No pconfig}

I had read a little about the DLA but all I understood was using it made
more CD or DVD's play in more players (car stereo's DVD players...) That was
Why I used it, was having some issues with them playing in one of my DVD
players.

Maybe you have read my other Reply to Rich and possible you can see what I
have been doing- though my DVD drive still won't recognize Disks, do you
think I am on the right Track?
Will reinstalling Sonic Record now possible make it work?
And in case I don't get an answer about Roxie being the same thing or part
of Sonic Recordnow - can you tell me?

I thank you for your time too,
Liz

 

[RalfG]

Okay, I read what you wrote to Rich and I see where a couple of big mistakes
were made.

Just some info first... Sonic used to be an independant brand but it was
bought up by Roxio. DirectCD was originally a product of Adaptec, but Roxio
bought up the Adaptec software line too. So Roxio now owns and distributes
both RecordNow and EasyCD Creator software. Plus some other CD/DVD burning
titles.

Ahead is the name of the company that makes the Nero software.

DLA is not compatible with DirectCD, to the extent that the CD/DVD drives
won't work if both programs are on the computer. DLA is also not compatible
with Nero's InCD, Roxio's Drag to Disk, or Windows XP built in burning
software. If you want to use DLA you have to disable Windows XP burning
feature. Older versions of DLA are not compatible with XP SP2 at all.

From what you told Rich, you won't be able to uninstall DLA now because you
went ahead and deleted all those Roxio/Sonic folders and registry items.
Doing that deleted files and entries that Windows needs to uninstall DLA.
The way out of that predicament is to reinstall the programs that you
deleted the files and registry entries for. Then uninstall the programs
again if that is what you want. Don't delete anything unless you know for
certain that it isn't needed. DLA might have its own separate installer so
check for that.

To see if they are running, open Windows Task Manager [Ctrl-Alt-Del or right
click on the System Tray] and look through the list under Processes for
"DirectCD" and "InCd". If they aren't there and they aren't showing up in
Add or Remove Programs then they might not be installed at all.

Do I need to format every disk I buy?
The old floppy's came out with "formatted", but I don't see that on the
disk package anywhere. If Not when Would I format a disk?

For most normal disc burning projects, music CDs, playable DVDs, Photo CDs,
etc., you would NEVER format the disc. For one thing, formatting uses up
over 100megabytes of space from the disc. Once formatted you cannot use the
disc for any of the purposes I mentioned. Of course if it is a CDRW or DVDRW
you can totally erase it again in RecordNow or Nero and use it for whatever
you want.

You generally only format discs for one reason, and that is to be able to
use the disc like a floppy. That means being able to save or copy
files/folders onto the disk at random and be able to erase individual files
or folders when no longer needed. Normally you would only format CDRW's but
you can format CDRs too. The difference is that when you decide to delete
files from a CDRW you get all the space back to use again. If you "delete"
files from a formatted CDR, the file is removed from the list but the space
it used up is permanently gone. These fomatted discs are only usable in
computers and only if those computers have the same UDF software on them
that the the discs were formatted with.

To complement that "use like a floppy" functionality the UDF software can
run in the background all the time, meaning it is always turned on, waiting
for you to do something that requires it to function.

Back when I still used DirectCD the software put a UDF reader installation
file on the CDs that I formatted. The installer did nothing on my own
computer but if the disk was put into a different computer that did not
already have DirectCD or EasyCD Creator on it, then the installer would kick
in and install DirectCD reading software. It makes sense if you need the
DirectCD disc to be read on a different computer but it wreaks havoc if that
computer already has a competing software product on it. I haven't had any
use for UDF formatted discs in a long while.

This next bit I don't understand...

to - for anything I was trying to do. Now in place of the DAL it says:
Use with Ping{ No pconfig}

Ping is a networking command, nothing to do with disc burning.

As far as DLA making discs more compatible, it should do just the opposite.
DLA formatted disks should not be compatible with any non-computer disc
hardware and on computers only those which also have DLA. In order to make
DLA discs readable in other computers or devices Roxio has a utility
to convert them. I don't know but I think it is a one-way process.

 

[Guest]

Well Dang it anyway.... I wonder why all the scans and the conflict wizard
didn't pick it up, or why the device manage Still says everything is ok....

This next bit I don't understand...

to - for anything I was trying to do. Now in place of the DAL it says:
Use with Ping{ No pconfig}

Ping is a networking command, nothing to do with disc burning.
That IS exactly what it says - oops not DAL - but where it said use or
use with DLA - before I deleted things it now says { No pconfig} -I don't
think I use networking (only one computer here) so hopefully it didn't mess
anything else up. (it is when I right click on the D or C drive where it says
format and all that stuff) Weird though huh?
I still don't know anything about the DLA, like were it came from, but I did
read about it and it was suppose to help with compatibility- but seams the
more I read the more trouble I get into. In fact the more friends I talk to
the more trouble I get into... It seams there wouldn't be Two (or more)
opinions, I mean it either works or it doesn't ??


I will never format anything again - I think in one of the burn software I
saw "erase disk" that's what I will use. Unless of course it IS like the
floppy use to be and it is just cuz I don't have a blank disk sitting here
and Want to Save some files or something.....
I did format one, probable the first one and that may have started my
problems.
Gosh UDF would definitely Not be something to use - if I gave a picture
disk to my daughter and it played Havoc in anyway with her computer, she'd
kill me.

It is so hard to follow even simple directions when you really have no idea
what they mean or where they are taking you. Like the Shared folder in Nero
- I had no idea What it was sharing. Even just this new DVD or that new
software, No idea if it is hooked up right or working right until I mess with
it and see if it is doing what I want.

DirectCD nor InCd are running - but 50+ other things are - wow (UDF is not
there either - of course I don't know if it suppose to be Or if that is where
you would look to see)

Before Nero - Recordnow and the Windows XP burning software (I guess it is
on here) had no problems - That I am aware of.

As far as I know I never had any Adaptec products nor EasyCd - so I don't
know if I have DirectCD, it might have gotten on here with some kind of
update for Recordnow, who knows.
I don't know if the DLA was on here before Nero or not, I never had a
reason to use it or look,
If it doesn't work with Nero nor record nor XP SP2 - Where did it come
from?
How do I find if it has a separate installer? And do I need to delete that?

I had only made one CD of pictures in all this time to use in a DVD player,
I probable used the Recordnow software to try it out. All the other pictures
I just "save as" - I think, just for back up. Again I don't know if DLA was
there then.

I could care less what I use - If I could just burn my home pictures and
video clips and they would play in most home DVD players and CD players - not
so concerned about other computers, unless of course something happens to
this one (hopefully not because of what is going on Now) Then I couldn't get
my pictures or other back-ups back.
I wish to heck I had bought the DVD burner that was recommended (Memorex
18x Multi Format DVD Recorder External - DVD±RW (±R DL) / DVD-RAM d) Along
with the Photodex proshow gold software That was recommended by a friend
that loves them both, oh well live and learn.
(this friend actually makes his living messing with computers And does
movie shoots for our little theaters and personal events - he may have had a
great idea about this - but the reason I didn't go with it was because he
told me I could Not put pictures on a CD and play them in a DVD player - And
as I had done it before and knew you could, I didn't totally trust his
judgment)
If I ever get out of this mess and my drive starts working I am sticking
with what ever it is Windows came with, or buying a Good program - After I
read up on issues people may be having.

reinstall the programs that you deleted the files and registry entries for
Ok, so help me out here - I just insert the Nero disk and click install? It
will install Everything - over the top of anything that is still on here?
Then I should insert the Recordnow disk that I hope came with my Dell so I
have the disk- and it will do the same thing? Nothing special Just insert
and click install? Then the ONLY thing I do is click the install/uninstall
and uninstall them both?

Don't delete anything unless you know for certain that it isn't needed.
DLA might have its own separate installer so check for that.
Can you tell from my last post if These are the ONLY programs I deleted? I
mean I know I only uninstalled and deleted what I said - but no way do I know
if there were things attached that shouldn't have been deleted. I was
concerned about the Ahead which if I understand Is Part of the Nero stuff,
Also the subfolder under Nero that said Shared - there were probable about 20
different things listed there and I deleted it.
So how do I know if the files and registry entries will come back with the
reinstall of the two programs and how am I suppose to know for Certain if it
is or isn't needed?

Almost sounds ridiculous - how are you suppose to know how I will know ??
LOL... I'm getting so tired of all this, and I just cant see me being able to
do it right.
after I get them back on, I am right back to the issue of all those things
not working together - so I will Have to uninstall something (Nero)

I thought the uninstall didn't work for getting rid of it Nero last time
completely? But I've been doing so much I'm not sure anymore what I have
done. Maybe just because my drive still said insert Disk I figured that
wasn't it???? -

Then if the Windows program to burn DVD's or CD's (what ever it is called?)
will not work I will reinstall Recordnow,-- Maybe - if my DVD burner works!
If not I'm throwing the dang thing away and heading to the computer store
this week.

If I Can use restore to like yesterday - will that take care of it a bit
easier?

I did the restore yesterday, but HAD to use the Safe mode, then couldn't
undo it... Or so it said???
It did do it though (again - I think) cuz I had Nero stuff on again and
I was pretty sure I -- oh well never mind.
But would restore take care of all the deleting I did - even if I have to do
it again in Safe mode?
I say Safe mode because I cant figure out how to use it in regular mode,
though I know I looked it up on the net one other time and I did it with out
using Safe. (I don't know about your computer but on mine System tools,
system restore does not work with just the clicks.

Oh yeah one more thing, When I look at my computer the two drives, one says
DVD-RW Drive (D), the other says CDRW Drive (E) which I would think is ok,
But over to the right (my view of the folders) it says DVD-RW Drive (D)
and beside that says CD drive, under that CDRW Drive (E) CD Drive.
Then under properties of the DVD drive under Hardware it says DVDRW IDE
16X Type DVD/CD-Rom drives and Sony CD-RW CRX2316E Type DVD/CD-Rom drives,

So is a CD drive drive and a DVD/CD-Rom drive or is something messed up there?
When I first starting having these problems - the DVD-RW drive D under my
computer would sometimes Say CD drive and sometimes CDRW drive - That was the
First thing that confused me at the beginning of this mess.
Today after a bigger mess it at least is staying consistent with what it
says above.
When I was first looking on the internet for information I ran across
something that someone else had mentioned just like this - But alas that Was
three or four days ago.

Thanks,
Liz

PS. Got a Paypal account? Get me out of this mess and I'll pay you....

 

[RalfG]

I'm going to reply to this one inline, point by point...

Well Dang it anyway.... I wonder why all the scans and the conflict wizard
didn't pick it up, or why the device manage Still says everything is
ok....

Device manager only looks at the hardware and drivers. Unless those have
been damaged at the level that it checks nothing unusual will show up. I
don't know of any scans that can identify software conflicts. Individual
software companies generally maintain a "known issues" list for their own
products.

This next bit I don't understand...
Ping is a networking command, nothing to do with disc burning.
That IS exactly what it says - oops not DAL - but where it said use or
use with DLA - before I deleted things it now says { No pconfig} -I don't
think I use networking (only one computer here) so hopefully it didn't
mess
anything else up. (it is when I right click on the D or C drive where it
says
format and all that stuff) Weird though huh?

What it sounds like is that some program on your computer (DLA??) added the
"Use with" function. I don't have any "Use with..." lines in XP, but "Open
with..." is common.

I still don't know anything about the DLA, like were it came from, but I
did

It came with RecordNow. If RecordNow came with your computer then DLA was
probably pre-installed along with it.

read about it and it was suppose to help with compatibility- but seams the
more I read the more trouble I get into.

From Roxio (Sonic), How to make DLA discs compatible with other computers:

http://kb.roxio.com/content/kb/DLA/000002DL?set-locale=en

Media types that can be "made compatible" on other computers if formatted
with DLA

http://kb.roxio.com/content/kb/RecordNow/000011DL?set-locale=en

In fact the more friends I talk to
the more trouble I get into... It seams there wouldn't be Two (or more)
opinions, I mean it either works or it doesn't ??

There are tens of thousands of software titles and hardware devices, which
comes to millions of possible combinations of each... and even if it were
possible there is nobody that checks all the possible combinations to see
which things will work together and which don't. Dell checked the
combination that went into your computer so that everything worked, but then
something new got introduced into the system that broke it.

I will never format anything again - I think in one of the burn software I
saw "erase disk" that's what I will use. Unless of course it IS like the
floppy use to be and it is just cuz I don't have a blank disk sitting here
and Want to Save some files or something.....

I can see where formatted discs would be convenient for saving backups onto
because you can just pop the disc(s) into the burner and save the backup
directly onto them.

I did format one, probable the first one and that may have started my
problems.

I don't think the formatting would have done anything nasty to the computer.
Early on you mentioned DirectCD and if that had been installed on your
computer it would have been enough to cause the problems with your CD/DVD
drives. Nero and RecordNow have both been on my computer for over 1 1/2
years without any problems.

Gosh UDF would definitely Not be something to use - if I gave a picture
disk to my daughter and it played Havoc in anyway with her computer, she'd
kill me.

Yeah, normal CDR/RWs are the better choice for using with other people's
computers. Some years ago I wanted to transfer some programs that I kept on
a DirectCD disc onto another computer that already had some other UDF
software on it. Of course the DirectCD disc couldn't be read without at
least the right UDF reader software but as soon as DirectCD was installed
the drives started to malfunction.. This was before XP and System Restore,
so fixing it was a real pain.

It is so hard to follow even simple directions when you really have no
idea
what they mean or where they are taking you. Like the Shared folder in
Nero
- I had no idea What it was sharing.

In that case you likely weren't meant to be rooting around in there anyway.
A lot of times folders are there for the program to use, not the user.

Even just this new DVD or that new
software, No idea if it is hooked up right or working right until I mess
with
it and see if it is doing what I want.

Most of the time software and hardware works just the way it is supposed to,
but you can see in this newsgroup and others that someone always turns up
who does have a problem with their system.

DirectCD nor InCd are running - but 50+ other things are - wow (UDF is
not
there either - of course I don't know if it suppose to be Or if that is
where
you would look to see)

UDF is a file system so as such it wouldn't show up in the processes list.
What would show up is the program that creates/uses UDF, like DLA or InCd.

Before Nero - Recordnow and the Windows XP burning software (I guess it is
on here) had no problems - That I am aware of.

As far as I know I never had any Adaptec products nor EasyCd - so I don't
know if I have DirectCD, it might have gotten on here with some kind of
update for Recordnow, who knows.

No, DirectCD is not part of Recordnow or Nero. On your system it could only
be an accidental install, like from someone elses DirectCD disc or if it was
downloaded and installed by mistake.

I don't know if the DLA was on here before Nero or not, I never had a
reason to use it or look,
If it doesn't work with Nero nor record nor XP SP2 - Where did it come
from?

As I said , DLA comes with RecordNow. Interestingly my HP came with
RecordNow but HP did not provide DLA with it, nor any download for DLA for
my computer model. It seems that Dell did put it on your computer. The newer
versions of DLA are patched for XP SP2 but XP's built in burning feature has
to be disabled if DLA is installed. If Dell installed it they would have
disabled XP burning for you. If you reinstall DLA yourself you will have to
make sure that XP's burning feature is disabled.

How do I find if it has a separate installer? And do I need to delete
that?

No, you don't need or want to delete the installer. Where to find it depends
on how RecordNow is supplied by Dell. If your copy of RecordNow is on its
own CD then DLA would either install automatically along with RecordNow or
it would have its own folder on the CD to install it from (probably a menu
item too when the CD autoruns) If there is no CD for RecordNow then both
programs would be included on your Recovery disc set (or recovery partition)
somewhere. I'm not familiar with Dell recovery discs or partitions. HP
provides a utility that allows owners to reinstall at least some of the
programs and drivers individually. That's how I would reinstall RecordNow
(but DLA is not provided). HP also provides certain programs, like Works, MS
Money, Quicken separately on OEM CDs. Anything else can only be reinstalled
by doing a full System Recovery.

I had only made one CD of pictures in all this time to use in a DVD
player,
I probable used the Recordnow software to try it out. All the other
pictures
I just "save as" - I think, just for back up. Again I don't know if DLA
was
there then.

My OEM version of RecordNow is pretty crippled. I could use it to save
pictures onto a CD as ordinary data files but it won't make slideshows,
photo DVDs or anything like that.

I could care less what I use - If I could just burn my home pictures and
video clips and they would play in most home DVD players and CD players -
not
so concerned about other computers, unless of course something happens to
this one (hopefully not because of what is going on Now) Then I couldn't
get
my pictures or other back-ups back.

I wish to heck I had bought the DVD burner that was recommended (Memorex
18x Multi Format DVD Recorder External - DVD±RW (±R DL) / DVD-RAM d) Along
with the Photodex proshow gold software That was recommended by a friend
that loves them both, oh well live and learn.

There's no guarantee you wouldn't have had similar problems.
From Memorex: "Special Nero Memorex software suite included".
No mention of ProShow Gold though.. different model maybe?

(this friend actually makes his living messing with computers And does
movie shoots for our little theaters and personal events - he may have had
a
great idea about this - but the reason I didn't go with it was because he
told me I could Not put pictures on a CD and play them in a DVD player -
And
as I had done it before and knew you could, I didn't totally trust his
judgment)

Too right.

"ProShow Gold allows you to create simple to elaborate digital photo slide
shows for computer and TV playback." or "Combine both TV and PC playback on
the same disc"

You can get this program on its own if you really want it. Costs as much on
its own as that Memorex drive.
There's a review here:
http://graphicssoft.about.com/cs/multimedia/gr/proshow.htm

Nero has software to make slide show discs too, so either way it shouldn't
be a problem for you once the conflict is solved.

If I ever get out of this mess and my drive starts working I am sticking
with what ever it is Windows came with, or buying a Good program - After I
read up on issues people may be having.

Hard as it may be for you to believe right now, Nero is ranked as one of the
top disc burning programs.

reinstall the programs that you deleted the files and registry entries
for
Ok, so help me out here - I just insert the Nero disk and click install?
It
will install Everything - over the top of anything that is still on here?
Yep.

Then I should insert the Recordnow disk that I hope came with my Dell so I
have the disk- and it will do the same thing? Nothing special Just insert
and click install? Then the ONLY thing I do is click the install/uninstall
and uninstall them both?

Yep and Yep. The one thing to pay special attention to is if DLA needs to be
installed as a separate item.

Don't delete anything unless you know for certain that it isn't needed.
DLA might have its own separate installer so check for that.
Can you tell from my last post if These are the ONLY programs I deleted? I

Not with absolute certainty, no. Consider this though.. If you run System
Restore right now and choose a restore point that was created BEFORE you
installed Nero, most of what you deleted will be put back where it was.
After that re-installing the Sonic software (RecordNow etc.) would replace
any related files that were still missing. If your burner works normally at
that point you'd be pretty much finished.

The worst case scenario for you would be if it ends up you have to use
Dell's system recovery to put your computer back to its original condition.

mean I know I only uninstalled and deleted what I said - but no way do I
know
if there were things attached that shouldn't have been deleted. I was
concerned about the Ahead which if I understand Is Part of the Nero stuff,
Also the subfolder under Nero that said Shared - there were probable about
20
different things listed there and I deleted it.

Anything in the Ahead folder or Nero subfolders was created by the Nero
installer and will be recreated if you run the installer again.

So how do I know if the files and registry entries will come back with the

It's the function of the installer to create and set up everything that the
program needs in order to run.

reinstall of the two programs and how am I suppose to know for Certain if
it
is or isn't needed?

That's not actually a determination you need to make. What you do already
know is that as things are right now one or more filesan or settings that
are needed to uninstall DLA are missing from your computer. You don't
actually need to know which files (or settings) those are or where they are
supposed to be. The only way for you to get them back, whatever they are, if
System Restore does not recover them is to re-install the DLA software.

Almost sounds ridiculous - how are you suppose to know how I will know ??

LOL... I'm getting so tired of all this, and I just cant see me being able
to
do it right.

I do know where you're coming from. Personally I'm very comfortable with
computers, especially my own, but there are persons who see computers like
the place on one of those antique maps that show the edge of the world where
everything just ends, and with the warning "Here there be dragons".

after I get them back on, I am right back to the issue of all those things
not working together - so I will Have to uninstall something (Nero)

No point getting ahead of yourself. First do the installation(s) and check
in the Start menu to see what programs were installed. If InCD gets
installed with Nero uninstall that immediately. For the rest check to see
what works and what doesn't.

I thought the uninstall didn't work for getting rid of it Nero last time
completely? But I've been doing so much I'm not sure anymore what I have
done.

When Nero is installed it will create several entries in the Add or Remove
Progams list. You might have to uninstall each entry separately. OEM
software packages don't all contain the same features so I can't say exactly
what will be installed with yours but you can expect to see "Nero OEM, Nero
Digital, and possibly InCD" in the Add or Remove list.

Maybe just because my drive still said insert Disk I figured that
wasn't it???? -

Possibly.. but that isn't a way to tell if a program is uninstalled or not.
If you don't get an error message when you uninstall a program it is
//normally// safe to assume that the program has been successfully
uninstalled. Rebooting is often required so that Windows can remove files
that were in use at the time.

Then if the Windows program to burn DVD's or CD's (what ever it is
called?)

It's called Windows CD Recording. You can check if it is turned on by right
clicking on your burner drive, select Properties and go to the Recording
tab. If you have more than one burner each of them will have
the recording options.

will not work I will reinstall Recordnow,-- Maybe - if my DVD burner
works!

Not quite, because DLA was not able to be uninstalled, which means Windows
CD Recording is, or should be, disabled. You have to be able to uninstall
DLA first, so at very least DLA needs to be reinstalled. Then reboot, then
uninstall DLA, then reboot again. After that you can enable CD recording
on the burner and test it.

If not I'm throwing the dang thing away and heading to the computer store
this week.

If I Can use restore to like yesterday - will that take care of it a bit
easier?

Any restore point from before you installed the new software should help at
least a bit. The deleted files will be the sticking point that requires
reinstalling software.

I did the restore yesterday, but HAD to use the Safe mode, then couldn't
undo it... Or so it said???

That is normal if you do a restore in Safe mode. The fact that you had to
use Safe mode means System Restore couldn't cope with the changes that were
made. If you can do a System Restore in normal mode now that's already a
good sign.

It did do it though (again - I think) cuz I had Nero stuff on again and
I was pretty sure I -- oh well never mind.

But would restore take care of all the deleting I did - even if I have to
do
it again in Safe mode?

No, not all. It will have ignored files that might be user data or temporary
files.. so some configuration files for the deleted programs could still be
missing after a restore.

I say Safe mode because I cant figure out how to use it in regular mode,
though I know I looked it up on the net one other time and I did it with
out
using Safe. (I don't know about your computer but on mine System tools,
system restore does not work with just the clicks.

That's another problem. Your user account might not have Administrator
rights. Running System Restore from the icon in System Tools is how it is
supposed to work. It can also be run from Help and Support or Control Panel,
under Performance and Maintenance, if Control Panel is set to Category
view.

Oh yeah one more thing, When I look at my computer the two drives, one
says
DVD-RW Drive (D), the other says CDRW Drive (E) which I would think is ok,
But over to the right (my view of the folders) it says DVD-RW Drive (D)
and beside that says CD drive, under that CDRW Drive (E) CD Drive.

Nothing to be concerned about there if the drives work. Mine says DVD-RW
drive when it is empty but CD drive when any sort of blank disc is in it.
Doesn't affect the operation at all.

Then under properties of the DVD drive under Hardware it says DVDRW IDE
16X Type DVD/CD-Rom drives and Sony CD-RW CRX2316E Type DVD/CD-Rom drives,

So is a CD drive drive and a DVD/CD-Rom drive or is something messed up
there?

The Sony drive is a CDRW burner and the other is a DVDRW burner. The type
classification for both of them is the same and that is normal.

When I first starting having these problems - the DVD-RW drive D under my
computer would sometimes Say CD drive and sometimes CDRW drive - That was
the
First thing that confused me at the beginning of this mess.

Might be a case of looking for trouble where there wasn't any. What Explorer
shows reflects the drive status and the contents. If you put in a disc that
has volume name Explorer will show the name, a Video DVD might have a DVD
icon beside the drive letter but show a CD icon if a blank DVD is inserted.

Today after a bigger mess it at least is staying consistent with what it
says above.
When I was first looking on the internet for information I ran across
something that someone else had mentioned just like this - But alas that
Was
three or four days ago.

One step at a time, take no shortcuts. That's the way to approach it. Make
notes about what you do and what effect it had on the computer if you think
that could help you.

----------------------------------------------------------------

 

[Guest]

RalfG,

I restored to way before I installed Nero and it seams to be all gone now, I
didn't realize you Had to use the safe mode when there was So much to undo.
I can now quit worrying that my computer is messed up in that way (not
letting me just use the easy steps to system restore).

I didn't realize how limited Device manager and the scans were either. To
bad the software companies didn't Have to list the known issues of software
conflicts in bold letters....

I still don't really understand the nopcnfig (replacing the word dla) and
DLA so I am still confused as to weather I should or should Not use open with
or use with or even touch the DLA choices - at this point I will be trying to
use Recordnow - but am sure in the near future I will get (besides a new
drive) an Easy to use recommended Great program for playing with my little
video clips and pictures - just hope I remember to check out more of the
pro's and con's and hope somewhere Before I buy it I can find if it is
compatible with the software I have and tells me to uninstall or not use DLA
or what ever if need be.

I still don't understand what drivers do or the DLA (except it came with
the sonic stuff so must have something to do with making it burn or play and
the compatibility with other Hardware) or the UDF stuff but I don't
think it really matters if I know or not, always think I need to know
everything, but as I don't seam to remember everything-what is the point,
just more to forget.. LOL.. I will keep a copy of our correspondences with
the sites you listed to learn more.
I am curious if you Use both Roxie and Nero, maybe for different things?
Funny you don't have the DLA use with thing.

I still don't know what DirectCD is, I think it is a type of CD (that uses
-has, the UDF stuff instead of the DLA stuff), I don't have any so I wont
worry about that either.
You did mention CDR/RW are a better choice to use in other devices, I was
told only use the CD-R's if you want to like play music in your car stereo??

You are right Dell must have taken off the XP recording stuff cuz I don't
see it.
If you have to do a full system recovery with the disks, does that wipe out
all your folders and stuff?

You also mentioned Nero Was a Good program, maybe not the (old) version that
came with the drive?
(eBay junk---Well no instructions and no idea who made the drive - only
numbers how up on the manufacture or it says general - how do you know about
firmware and driver updates - never mind another lost cause). But if I
decide to try them together again I will hopefully remember to not install or
uninstall the InCD thing

I think now that my problems probable were not even related to Nero or
Roxie - In fact I really think my DVD drive is just broke - I think the disk
was pushed in to hard or something. Cant believe I got so sidetracked - When
it had the few issues and then quit I guess I just assumed that was the cause
and went from there.
I understand about the millions of possibilities for problems.
It is just so stressful. I guess the system restore is one of the better
inventions, (wonder if it gets rid of viruses too???) for taking care of
problems, Glad I have learned early how important it is to create restore
points, AND not download anything before I do.

Thanks again,
Liz


PS.
So far nothing you have suggested has Hurt in anyway!! .
And Everything except my DVD drive has never had any issues, I am smiling
about that - could have had a major crash the way I was doing things...
I have learned a Lot and it is cool you share your knowledge.
I'm thinking you must be getting paid by someone - none of us have that much
Free Time, and not having a Paypal account.. Hummm.
Just want you to know how very appreciated you are.

- I have a mechanic that's lived next door for 25+ years and that is very
nice at times, but I think I could learn to change my own oil a lot quicker
than I could learn to... Well... anything having to do with computers....

One in a Million: My first computer about 11 years ago was a nightmare -
not only was I knew at internet stuff (and just having My Own) All the goofy
things (software programs) people gave me to try and all the sites I visited,
Don't even think I started with a virus protector (when I got one I got the
Norton with every gadget available - only to find out that program in itself
was a nightmare and caused some unnecessary issues (But - if you totally
deleted something - with that program - you Could get into the computer brain
and retrieve things - though nothing had names - just numbers- if you were
lucky and had an idea of how many things you had deleted then you could
retrieve unto and maybe over about that many - there are thousands of
things. In my experience- I had deleted a whole spreadsheet that day - I
knew it was within 25 deletes, so I undeleted 30 and wala I got it back. With
in the first year that computer was nightmare, in and out of the shop -
paying what seamed as much having it worked on than the couple grand it cost
me. It got to a point where it did a spontaneous shutdown just anytime -
didn't matter in the least what I was doing - would just shut down.
It did that for about 3 years (now you talk about a pain) I used every help
I could find online, I took it into the place I bought it, a computer shop
worked on it 4 or 5 times, replacing the fan - partisaning it, replacing
windows 98, just on and on. One day (after years) I sat down and started
going through every help issues listed - about day 4 (and your not going to
believe this - I don't think - no one else did) I found something somewhere
about graphic - control settings or something, I should have remembered this,
anyway I slid the slider down a little and guess what - it Never shut down by
itself again - told the computer geeks that had been working on it, though
they had never heard of it and were glad I got it fixed (so I'd quit
complaining) they didn't seam that impressed.... Now I understand why - they
will never run into that problem again because I am the only one that had all
those certain things (programs) trying to work together...

Thanks again and like I said Paypal takes my money!!!

 

[RalfG]

RalfG,

NPCONFIG is a command for configuring network printers. No idea why that has
shown up. If it is a glitched entry caused along with the software conflict
it might be corrected if you re-install or uninstall DLA.

DLA so I am still confused as to weather I should or should Not use open
with
or use with or even touch the DLA choices - at this point I will be trying
to

DLA only works on one disc burning drive at a time. The only reason you
would touch those menu choices is if you "want" to use DLA to copy something
onto a disc in that drive. Almost nothing else to do with disc burning
"requires" you to use DLA.

use Recordnow - but am sure in the near future I will get (besides a new
drive) an Easy to use recommended Great program for playing with my little
video clips and pictures - just hope I remember to check out more of the
pro's and con's and hope somewhere Before I buy it I can find if it is
compatible with the software I have and tells me to uninstall or not use
DLA
or what ever if need be.

I still don't understand what drivers do

You can think of drivers as the set of instructions Windows needs to tell it
how to operate the hardware and virtual devices inside or attached to your
computer.

or the DLA (except it came with
the sonic stuff so must have something to do with making it burn or play
and

It doesn't so much make it burn, it is a distinct method of burning. DLA
enables you to use "drag and drop" to copy files onto a DLA formatted
writable disc. "Saving" a file directly to a CD or DVD disc is another
function it enables. It's no use at all though for making DVDs to play in
your home DVD player, or music CDs, things like that.

the compatibility with other Hardware) or the UDF stuff

It is the program that Sonic uses to turn blank CDs into UDF discs and write
files onto UDF discs, but is not compatible or useful with other disc types
or functions.

I am curious if you Use both Roxie and Nero, maybe for different

things?

I use Nero for most disc burning. The RecordNow that came with my computer
has so many functions disabled it can only do the most basic things and has
few user options in its settings. Even the labeling software that came with
it only has a handful of very limited templates. I think the last time I
used RecordNow was just to quickly erase a DVDRW disc.

Funny you don't have the DLA use with thing.

Don't really know why they didn't include DLA with this computer. It might
have been the compatibility problem (my PC came with XP SP2) or it might
have been to save on licencing costs. HP still has older update links for
DLA up to version 5.2 (2005). I see at the Roxio web site that they now
sell DLA as a separate program for $20-$25., so maybe it was a cost thing
that HP didn't include it.

I still don't know what DirectCD is, I think it is a type of CD (that uses
-has, the UDF stuff instead of the DLA stuff)

DirectCd does exactly the same thing as DLA, just in a different way. Both
are UDF writing utilities.

, I don't have any so I wont

worry about that either.
You did mention CDR/RW are a better choice to use in other devices,

No, I think you misinterpreted something. CDRWs are better to use if you are
testing or uncertain of how a disc might turn out. With a CDRW or DVDRW if
it doesn't work out (ie. won't play) or there are errors on the disc you can
just erase it and reuse it again, no harm done.

I was
told only use the CD-R's if you want to like play music in your car
stereo??

Generally yes that's true, but it depends on whether the car stereo is
compatible with CDRWs or not. If your car stereo is compatible with CDRWs
you can go ahead and use them. CDRWs are more susceptible to heat damage
than CD-Rs, in case you tend to leave your discs in the car, but on the
other hand they are erasable if you get bored with the selection of music
you put on them.

If you have to do a full system recovery with the disks, does that wipe
out
all your folders and stuff?

I'm not sure about how Dell does it but there is a good chance that it would
wipe out everything. HP has two types of system recovery, one way wipes
everything out and the other way leaves your files and folders intact.

You also mentioned Nero Was a Good program, maybe not the (old) version
that
came with the drive?

No, in general it's always been a good program. Nero are pretty good about
getting out updates and patches when they are needed too. As long as the
program does the things you need it to do there wouldn't be any reason to
get different software.

(eBay junk---Well no instructions and no idea who made the drive - only
numbers how up on the manufacture or it says general - how do you know
about
firmware and driver updates - never mind another lost cause). But if I

Ouch. That would be difficult. No clues on the labels on the top or back of
the drive itself? You could try in Device Manager, pick Properties for the
drive then look under the Details tab. The first item in the list might give
some hints.

It is just so stressful. I guess the system restore is one of the better
inventions, (wonder if it gets rid of viruses too???) for taking care of

Sometimes System Restore can save a virus in a restore point, or a virus
could infect the type of files used in the restore points you already have.
The usual recommendation if you get infected by a virus is to erase all your
restore points in case some of those are already infected too.

problems, Glad I have learned early how important it is to create restore
points, AND not download anything before I do.

Thanks again,
Liz

You're welcome.

PS.
So far nothing you have suggested has Hurt in anyway!! .
And Everything except my DVD drive has never had any issues, I am smiling
about that - could have had a major crash the way I was doing things...
I have learned a Lot and it is cool you share your knowledge.
I'm thinking you must be getting paid by someone - none of us have that
much

Nope... haven't been paid for doing this sort of thing for many years now.

One in a Million: My first computer about 11 years ago was a
nightmare -
not only was I knew at internet stuff (and just having My Own) All the
goofy
things (software programs) people gave me to try and all the sites I
visited,

You got me remembering my first PC, a 286-12mhz, ... almost 20 years ago.
Got all the components wholesale and built it myself and it was still the
most expensive computer I owned until this one. Couldn't afford to get a
color monitor at the time either. <g> These days you can get a whole PC with
operating system for less than the 30meg harddrive in that computer cost me.
<ROFL!>

On the plus side I still have (and they still work) my original printer,
sound and multi-io cards, keyboard and mouse. Rebuilt that computer a couple
of times with upgrades. Some of the stuff is still in a 486 computer with
Windows 95, the rest gathering dust.

 

[Enid]

hey i have the exact issue. I purchase comp. win.xp it came with sonic
recordnow 7.2 yr 2001 and now i decide to purchase advd burner which i did'nt
have at first and it came with nero 7 which i installed the burner myself and
downloaded the disk. worked very very good after i upgrade which it
recomended me to do so because the trail for nero 7 was going to expired now
when i downloaded the nero 9 it stop working completly for me. so i try
different software links nothing worked now what lead me to do next is
purchase sonic recordnow 10 and try this. but first i am writing to them and
explain the issue before i pull my hair all over again. i have spend 2 months
doing this. 7 to 9 hrs even 14. i don't give up easily. and i will let you
know the out come. okay. if you find out first let me know good luck!