computer XP will not fire up?

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Our computer will not start up, eventually it opens to the display page, but nothing will open and an error message comes up saying that
Back web 7288971.exe has encountered problems and needs to close sorry for this inconvenience

HOW CAN THE PROBLEM BE FIXED????????????????
 
Do you know what "Back web 7288971.exe" would be?

This is not a Windows XP component. Have you tried booting from a floppy
and running a virus/trojan detector?

--
Michael Burk

Longhorn Shell
http://msdn.microsoft.com/longhorn
----===========================----

This posting is provided "AS IS" with no warranties, and confers no rights.
 
Hi Pasco,

Perform a clean boot (or boot in safe mode by pressing Ctrl +Alt+ Del
twice on boot), and in msconfig disable all programs not related to
Microsoft. Then enable them one or two at a time to find the culprit.

310353 How to Perform a Clean Boot in Windows XP
http://support.microsoft.com/?id=310353

316434 HOW TO: Perform Advanced Clean-Boot Troubleshooting in Windows
XP
http://support.microsoft.com/?id=316434

310560 How to Troubleshoot By Using the Msconfig Utility in Windows XP
http://support.microsoft.com/?id=310560



Good luck
 
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