Computer won't shut down

[Guest]

I have had my computer with Windows XP for about 6 months. As of yesterday,
my computer won't shut down. When I click on "turn off" my computer just
restarts again. Does anyone know what may be wrong? Thanks for your help.

Michele

 

[River_Rat]

Hello Michele
Make sure you are spyware & malware clean
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http://aumha.org/a/quickfix.htm

Free Scanning Programs (Trojan & Virus)
http://www.ewido.net/en/download/
http://housecall.trendmicro.com/

Windows XP Shutdown Troubleshooter
http://aumha.org/win5/a/shtdwnxp.htm

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Good Day
River Rat




I have had my computer with Windows XP for about 6 months. As of yesterday,
my computer won't shut down. When I click on "turn off" my computer just
restarts again. Does anyone know what may be wrong? Thanks for your help.

Michele

 

[Richard Urban]

Your computer may be crashing on shutdown. By default, the computer will
restart automatically.

Go to My Computer | Properties | Advanced | Startup and Recovery - and
remove the check from "Automatically Restart".

Now when this happens you will be presented with a BSOD (blue screen of
death). Post the exact message you see here for possible assistance.

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Regards,

Richard Urban

If you knew as much as you thought you know,
You would realize that you don't know what you thought you knew!