computer won't shut down properly

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Guest

I'm running Vista Home Premium on a Packard Bell SW51 - I'm not a total
newbie but I'm not a techie. When I try to shut down the computer it just
hangs with the 'shutting down' message displayed and I have to use the
computer button to switch it off. It will shut down if I start up in safe
mode. Am I potentially causing problems by switching the computer off in this
way?
By the way I've tried to do system restore but because the computer won't
close down properly the system restore process fails.
 
You are not causing any harm. You might lose some data that doesn't get
saved, but if that were happening you should get the dirty drive byte set
and be running chkdisk on the next boot. You may want to use task manager
and shut down some of the tasks (after clearing out your taskbar). Shut
down maybe 5 different ones each time noting which ones you are shutting
down. You should get to a point where one of the groups will allow it to
shut down and you can narrow it down to the task that is causing the hang.
 
Thank you for taking the time to reply John. i'm relieved to know I'm not
doing anything harmful. I've checked task manager before I attempt to shut
down and it doesn't show any running programs. I have the option to do a
'factory restore' via Packard Bell which I might do before I have mega data
on the pc - all my current data is backed up to a separate storage drive so I
won't lose anything important (lesson learned from recent virus attack on my
old computer!)
Sue
 
Sorry, I meant to go to the processes section of the task manager and shut
down tasks running there.
Has it always been having the shutdown problem, or only since you installed
some software or new hardware?
 
No initially it shut down OK. I added some of my files (mainly Word
documents) from previous back up disks (XP system and prior to virus) and
then downloaded the Business Office trial version. There were also some
automatic windows updates when i looked at the restore points. I uninstalled
the office trial to see if tha would make a difference but no joy. I also
rolled back an nvidia driver.
Since your first reply I've had a Runtime error notification for
iexplore.exe - this is the first time i've seen this and don't know if it has
any significance.
Sue
 
Like I said earlier I would sort the processes by name, and shut down maybe
5 different ones manually each time I shut down the computer, keeping track
of the ones being shut down. Some are not stoppable. I have been able to
find my hangs this way and usually contacting the vendor of the product
causing the hang will get new drivers etc. You will usually find many
others with the same problem. The last one I had was with an A/V product.
Got fixed pretty quickly.
As to your runtime error, should not be significant. Probably more likely
some problem with the web page not being correctly configured for IE7 yet.
I have had IE stop on 13 of the 15 days I have had this version running.
Shuts down and restarts. Perfmon is a great place to track the performance
of your machine. Go to the reliability monitor.
type perfmon in the start search. If you feel a restore is appropriate for
some reason, by all means get it done before you get too many settings and
files to try to control.
 
Thanks John. I have started to work through the processes as you suggested
and will continue until I have methodically checked them all - hopefully this
will solve the problem. i will also check out Perfrmon. I truly appreciate
the time you have taken to help me. Many thanks. Sue
 
I have exactly the same problem albeit my PC is Dell Dimension 9200. The
system just hangs about informing me it is 'shutting down' but does not. I
have tried Ctrl+Alt+Del to no avail. The problem might not be related to the
PC but to do with conflict with Vista in general
 
Hi Krish,
The problem on my computer is now resolved. Having tried isolating
different processes through the task manager without sucess I disabled the
wireless access and now use an Ethernet cable instead; as soon as I did this
my pc shut down without any problem. Hope this helps.
Sue
 
Thanks Sue, I do not have a wireless on my Desk top PC and it is connected
through an ethernet cable to the wireless ADSL router. In one of the other
threads I read that there could be a problem with Roxio DVD package as
everytime I use it it is then that the system seems to 'hang on' while
shutting down. I shall try to go to the Sonic website to see if there are any
updates available.

Cheers

Krish
 
Thank you, John. I have a similar problem. I'm running Vista Home Premium on
an HP. In order to boot it down, I have to do a hard shut down. This is a
somewhat new issue. I've tried accessing Task Manager without any success
(unlike XP), so I'm not sure how to begin isolating processes that might be
an issue.

Also, I notice that there's a wireless issue (a later posting). I have a
wireless network that was never a problem when I had an XP hub, but now is
nothing but a problem. Does this mean that wireless is out with Vista?
 
Thank you, John. I have a similar problem. I'm running Vista Home Premium on
an HP. In order to boot it down, I have to do a hard shut down. This is a
somewhat new issue. I've tried accessing Task Manager without any success
(unlike XP), so I'm not sure how to begin isolating processes that might be
an issue.

Also, I notice that there's a wireless issue (a later posting). I have a
wireless network that was never a problem when I had an XP hub, but now is
nothing but a problem. Does this mean that wireless is out with Vista?
Click to expand...

Alice I had an annoying problem with my vista business 32 on my hp
6715b laptop
until I contacted hp support via their web interface

I was told to download a certain bios update
At first I queried this, as according to belarc, I already had this
update
However, the tech informed me that there were other driver updates
with the bios update
I ran it, it didn;t give me very much feedback
But suddenly after 6 weeks I can now shutdown normally (touch wood)

Get in touch with them, it might work for you

David W
 
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