Computer will not shut down

  • Thread starter Thread starter Test
  • Start date Start date
T

Test

I have just recently bought a computer (with Windows XP)
and tried to install ADSL. I followed the instructions and
all went well, until the end, however when I tried to
activate it, the computer suddenly crashed.

I thought it was a hardware problem, but after some
inquiries with the helpdesk, they said it is actually a
software problem, and suggested me to reformat and
reinstall XP.

I am quite reluctant to do that because of the anticipated
hassle of reinstalling all the other softwares and
drivers, particularly since this is a new computer. As a
last effort, I tried to use SYSTEM RESTORE to the earliest
point of computer activation. It works, and the ADSL also
finally works well. However, I am now faced with a new
problem, THE COMPUTER WILL NOT SHUT DOWN.

So, my questions are:
- How can I tackle this problem?
- Is it a problem if I just turn the computer off by
pushing the power button? will it be a problem in the
future if I continue doing it?

Thank you for your assistance (for anyone who can help).

Kind regards
Test
 
Test said:
However, I am now faced with a new
problem, THE COMPUTER WILL NOT SHUT DOWN.

So, my questions are:
- How can I tackle this problem?
- Is it a problem if I just turn the computer off by
pushing the power button? will it be a problem in the
future if I continue doing it?
Click to expand...

Yes, it's a problem if you just push the power button - unless you
reconfigure the power button to do a proper shutdown! See an article on this
here:
http://winsupportcenter.com/elist/tips.htm

You can troubleshoot your Win XP shutdown problem here:
http://aumha.org/win5/a/shtdwnxp.htm

--
Jim Eshelman, MS-MVP Windows
http://aumha.org/
http://forum.aumha.org/

Did you find this newsgroup on the web? A newsreader like Outlook Express
will make your online life a lot easier. Get better help!
See: http://aumha.org/win4/supp1b.htm and
http://support.microsoft.com/support/news/howto/default.asp
 
Hi Jim

Thanks for your input. I have another question:
- From the internet I obtain some information on how to
shutdown windows xp in case of problem. One is to start,
run and type: shutdown /?. I have tried this but this
does not work. Why is this?
- I just found out about the hibernate function. It seems
to solve the problem. My question:

Is that going to affect the computer's performance?
Why does the hibernate work and the turn-off does not?

Thanks in advance for your help.
 
testing said:
Thanks for your input. I have another question:
- From the internet I obtain some information on how to
shutdown windows xp in case of problem. One is to start,
run and type: shutdown /?. I have tried this but this
does not work. Why is this?
Click to expand...

In addition to David's answer... The command you are typing would be
expected to give a screen of information on how to really use the command.
If you do it from a Run box, it will display the screen of information, then
immediately close the Run box. The form of the command that will work (if
any form of this will work) is: SHUTDOWN -s -t 01

I doubt this will solve your problem since it is just executing the same
code that isn't shutting down. However, that's the correct way to use this
command. I think you have to work through the shutdown troubleshooting steps
I suggested before.
- I just found out about the hibernate function. It seems
to solve the problem. My question:

Is that going to affect the computer's performance?
Why does the hibernate work and the turn-off does not?
Click to expand...

I use hibernate a lot. It's great! In fact, that's what's wired into my
power button. In works very much better in Windows XP than in any prior
version of Windows. But it isn't a substitute for a proper shutdown. Some
things will gradually not be *quite* the same when you come out of
hibernation as they were when you go in. It won't be anything serious -
nothing a real reboot won't fix - but it can be irksome. For example, the
one problem I have with hibernation on my computer is that, when the machine
comes back up, my DVD drive is "missing." I have to reboot for it to show
up, which is a minor issue for me. Your hardware will have its own unique
quirks.

Still, for a while, you can probably get by very well using hibernation for
power-down, and periodically rebooting the powered-up computer to refresh
it.

--
Jim Eshelman, MS-MVP Windows
http://aumha.org/
http://WinSupportCenter.com/

Did you find this newsgroup on the web? A newsreader like Outlook Express
will make your online life a lot easier. Get better help!
See: http://aumha.org/nntp.htm and
http://support.microsoft.com/support/news/howto/default.asp
 
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