callmeoz said:
Hi,
I have a HP Pavilion Notebook dv5157eu yesterday it was working fine today
it will not boot up. It will boot to a options screen with the options
Safe
Mode, Safe mode with networking, Command Prompt ect but no matter which
option I try and I've tried all of them it will boot as far as loading
drivers but stops at a file called mup.sys then it will just auto reboot
again to the above mentioned options. I do not have recovery disks but can
access the recovery partition using f11 but am told that if I proceed all
data will be lost. I have tried alt+d to access the command prompt from
the
recovery partition and can but it says x:\minint\system32> I tried C: but
get
the message The volume does not contain a recognized file system. please
make
sure that all required file system drivers are loaded and that the volume
is
not corrupted. Please can anyone advise me on what I can do to try to
solve
this problem... thankyou
(Later...)
No I don't have any installation disks or recovery disks.
callmeoz:
First of all, carefully read your HP user manual (guide) to determine if
there's some way you can restore your system to a functional state and at
the same time retain your user-created data and whatever programs you've
installed since you purchased the notebook.
Assuming that's no go, it really would be best if you could get in touch
with an HP source (Europe?) and see if they would provide you with an XP
operating system (Home edition) installation CD that will allow you to do a
Repair install. (This is what Jason was referring to in his response to your
query).
Anna
DL said:
Then assuming your data isnt backed up, and you want to recover the data
first, iether take the hd out, place it in an enclosure, connect to
another
PC & attempt to copy data. Or take it to a knowledgable shop that can do
this for you.
callmeoz said:
Hi,
No my data isint backed up. My hard Drive is 100 GB EIDE hard drive, ATA
100
4200 rpm what type/size enclosure would I need and can I then attach it to
An
E Machine [tower].
thankyou
callmeoz:
DL's suggestion is a good one. Understand that the "data" you can recover is
your user-created data (the files/folders/photos/videos *you* have created).
You will not be able to recover the applications/programs you have
installed.
It is a good idea, as DL suggests, to have an external enclosure and to use
that device for routine backups of your system in the future. We'll get to
that by & by...
In the meantime...
We're assuming that your user-created data on your system's HDD is important
to you and that your first order of business is to retrieve some or all of
that data. Is that correct? So at the minimum even if for some reason you
couldn't return your system to a bootable, functional state you would at
least have copies of your important data. Do we have all that correct?
Assuming we do...
And further assuming you would be able & willing to remove the notebook's
HDD and then install that HDD in an external enclosure...
You would want to purchase a USB external enclosure that accommodates 2 1/2"
(not 3 1/2") notebook-type HDDs. Install your HDD in that enclosure (it's a
generally simple process) and then connect the device via its USB cable to
the USB port on your desktop PC. Thus it would temporarily serve as a
secondary HDD in that system and hopefully you'll be able to access its
contents and copy off any data you want onto some removable media, e.g.,
CD/DVD, flash drive, etc.
After doing that, replace the HDD back into your notebook and try
resurrecting the system. That's where the XP OS installation CD would come
in. You would need that CD to undertake a Repair install of your system.
Hopefully the Repair install would be able to return the system to a
bootable, functional state assuming that the problem arose from a (not
terribly) corrupted OS and the system is not beyond repair (which it might
well be). Or there may be other issues causing your problem such as a
hardware-type problem. It's difficult, if not impossible to tell at this
distance.
Anyway, assuming you could return your system to a bootable, functional
state, you would subsequently use the USB external enclosure as your backup
device by purchasing another 2 1/2" HDD, installing it in the enclosure and
using that device for routine comprehensive backups of your system -
preferably using a disk-cloning or disk-imaging type of program. One way or
another you *must* have some sort of backup system that you will use on a
regular basis.
Anna
