computer thickie needs help with message alert

  • Thread starter Thread starter sean the hammer
  • Start date Start date
S

sean the hammer

i am fairly new to computing and do not understand gobbledegook.in the
last week ie7 was downloaded on an update.since then when i start up
and just before my security programme{ntlguard} runs i get an alert
message-MotiveSB.exe entry point not known- is the header,in the box it
says"the procedure entry point GetProcessImageFileNameW could not be
located in the dynamic link library PSAPI.DLL." I also forgot to add
that the alert box has SmartBridgeAlerts.Also since the update i have
been getting a virus report but i have not visited any websites apart
from my usuall ones where i havent had probs before.my ntl antivirus
says a virus was detected{cannot remember exactly what it was called
something likeW32/zlot my antivirus says cannot disenfect but have
destroyed.i then run a scan which comes up all clear but the next day i
get the same message before i even go on the web.are these things
connected.please advise thankyou for any help
 
sean said:
i am fairly new to computing and do not understand gobbledegook.in the
last week ie7 was downloaded on an update.since then when i start up
and just before my security programme{ntlguard} runs i get an alert
message-MotiveSB.exe entry point not known- is the header,in the box
it says"the procedure entry point GetProcessImageFileNameW could not
be located in the dynamic link library PSAPI.DLL." I also forgot to
add that the alert box has SmartBridgeAlerts.Also since the update i
have been getting a virus report but i have not visited any websites
apart from my usuall ones where i havent had probs before.my ntl
antivirus says a virus was detected{cannot remember exactly what it
was called
something likeW32/zlot my antivirus says cannot disenfect but have
destroyed.i then run a scan which comes up all clear but the next day
i get the same message before i even go on the web.are these things
connected.please advise thankyou for any help
Click to expand...

For the SmartBridgeAlerts problem:

Navigate to the installation location for SmartBridge (\Program
Files\Your ISP...\Smart...)
Find PSAPI.DLL and rename it to oldPSAPI.DLL. Reboot. The program will
find the new PSAPI.DLL in the \Windows\System32 directory and function
normally.

For the virus problem, if the virus is a zlob:

Do the preparatory steps here:
http://www.elephantboycomputers.com/page2.html#Removing_Malware

Include scanning with either Sysclean or Multi_AV, plus AVG Anti-Spyware
(formerly Ewido - http://www.ewido.net/en/). Do all prep/finishing work
and follow instructions to do all scans in Safe Mode.

You may need to run the specific removal steps here:
http://www.elephantboycomputers.com/page2.html#Smitfraud_Trojan

When all else fails, run HijackThis and post your log in one of the
specialty forums listed at the link above (not here, please). If the
procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a professional computer
repair shop (not your local version of BigStoreUSA). Please be aware
that not all local shops are skilled at removing malware and even if
they are, your computer may be so infested that Windows will need to be
clean-installed. Have all your data backed up before you take the
machine into a shop.

Malke
 
Back
Top