computer restarts

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Guest

I am hoping that someone can help. Whenever I access the my pictures or
shared pictures files my computer restarts. When I send the error report, I
am redirected to a microsoft message that says that the problem is possibly
an unsigned driver. I have tried to locate the driver or to solve the problem
and haven't had any success. Does anyone have any suggestions or have you had
a similar problem?
 
Do you happen to have Adobe PhotoShop or
Elements installed?

If you do...right click on a .jpg file and choose
Properties. Click the Photoshop Image tab
and uncheck the "Generate Thumbnails" button,
then click OK.
 
John Inzer said:
Do you happen to have Adobe PhotoShop or
Elements installed?

If you do...right click on a .jpg file and choose
Properties. Click the Photoshop Image tab
and uncheck the "Generate Thumbnails" button,
then click OK.

--

John Inzer
MS Picture It! MVP





thanks, john but no i don't have Adobe shop or Elements. We did just recently install a Maxell Create It program for creating skins and jewel case inserts for DVDs and CDs. As for photos, they are just stored in the file that was there when we purchased the computer with the Windows XP Home Edition already installed.
Click to expand...
 
lvreggie said:
thanks, john but no i don't have Adobe
shop or Elements. We did just recently
install a Maxell Create It program for
creating skins and jewel case inserts
for DVDs and CDs. As for photos, they
are just stored in the file that was there
when we purchased the computer with
the Windows XP Home Edition already
installed.
Click to expand...
=============================
If the crashes began soon after the
installation of the Maxell program I
would try uninstalling it and see if it
makes an improvement.

If the files opened one day and
crashed the next you must remember
what you changed on your system that
might be the cause.

Beyond that...

Try creating a new user account with
administrative privileges and see if
the files can be opened successfully.

(279783) How To Create and Configure
User Accounts in Windows XP
http://support.microsoft.com/?kbid=279783

(811151) How to Copy User Data to a New
User Profile
http://support.microsoft.com/?kbid=811151

Another possibility:

(320563) Windows Explorer Quits When You
View Contents of My Computer
http://support.microsoft.com/?kbid=320563

Also, it's important the your Video Drivers
are up to date. Try searching the website of
your Video adapter's mfg. for updated drivers.
 
lvreggie said:
I am hoping that someone can help. Whenever I access the my pictures or
shared pictures files my computer restarts. When I send the error report, I
am redirected to a microsoft message that says that the problem is possibly
an unsigned driver. I have tried to locate the driver or to solve the problem
and haven't had any success. Does anyone have any suggestions or have you had
a similar problem?
Click to expand...
 
I have never had my PC do ts own re-Start..how-ever if a CD-File of jpeg
photo's is loading slowly you may be Clicking your Next Operation and
"freezeing" the Screen..Your Device manager will show if a DRIVER is
Digitally Signed..if you OPEN the Device Mngr..Click the Device such as a
External USB Optical Drive or HDD that has your FILE..Click..Scan for
Hardware Changes....Click..Update DRIVER..Specific Location..Continue..and a
CHECKmark should declare the Driver Digitally Signed..also before OPENING the
DEVICE MANAGER..you can CLICK..Signed Drivers and Choose Three Actions to
perform..if you have already chosen the INSTALL only Digitally Signed
Drivers..and your Software is NOT Digitally Signed..then you need to Un-Check
and Check INSTALL UN-Signed Drivers..I have one software program that is a
Un-signed driver..it operates just fine..and did have an XP-LOGO on the
BOX..My Creative Sound Card is NOT Digitally Signed..but works excellent..BUT
will not UPDATE its DRIVER unless I uncheck the OPTION for ONLY Digitally
Signed Drivers..I sometimes just run thru every ITEM in the Device Manager
and UPDATE the Drivers..this way you find out..Have never had a Mal-Function
doing this operation..also if a Program does not operate properly it needs to
be fully un-installed and RE-Installed..Updated and keep your
HDD..Defragmention in the process..I make DVD-slide shows and Digital Movies
alot..Defrag is important..CHDSK is a good operation to RUN..a 1.8 GHz
Processor is said to minimum..Edited Photo's increase the size of your
FILE..use the MY PICTURES FOLDER..and don't move your FOLDERS around until
your done useing the editing and authoring software..keep your Pictures
IN-folders..INSIDE of MY PICTURES..I use a 7200-rpm Maxtor 120-GB Hard
Drive..maybe your HDD is 5400-rpm..if your going to do Digital Photography
change to a 7200RPM-HDD..and make the old 5400-rpm an External Archive
Drive..I have heard the Pentium and the Celeron are good for Photography..I
use a P4-1.8 GHz..other than that..you need to say more about the Re-Start.
 
I did have Adobe Photoshop 7.0.1 installed and had to remove mine because it
caused problems with XP Professional SP2 using Explorer. Often, Explorer
would end during its display of thumbnails. I looked at properties for my
JPG files and I do not see a tab for Photoshop or Photoshop Elements. I do
have Photoshop Elements 3.0 installed but no oonger have Photoshop 7.0.1.
Should I still see this tab?
 
Type verifier in Start Run, follow the wizard but choose All Drivers. This will slow down your computer and cause more blue screen crashes but will pinpoint what is causing the crash (if the original error message didn't). Once you fix it you rerun verifier and turn it off.

If you can't start after enabling verifier
choose Last Known Good Configuration at the Failed Boot menu (which will
start without verifier).


You will be creating a crash dump file in c:\windows\minidump every blue screen. Make sure you are set to record minidumps (Small Memory Dumps) - type it in Help to see how.

Then

If you have the XP SP2 Security Update CD (else see
http://www.microsoft.com/whdc/­devtools/debugging/symbolpkg.m­spx
)


Install symbols from <CD Drive Letter>:\SUPPORT\SYMBOLS

Download
http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx

Load the crash dump file into windbg
and read what it says. You may need to tell it where the symbols are. Read it.
Type
!Analyze -v
into Windbg's command line.
(this will hopefully tell you the faulty component)

If the above is too technical then email the crash dump files to davidc @ mvps.org. Don't send me lots of them. Just the one from your last crash after you turn verifier on. And only one per mail.

You can look up specific details here
http://msdn.microsoft.com/library/d..._ea8b9fd0-2d81-4a04-a7ed-c1c6a80bd501.xml.asp

If it indicates faulty memory might be the cause you can get a memory tester
here
http://oca.microsoft.com/en/wi­ndiag.asp


If it mentions a core windows system file, meaning it a MS fix is required,
upload a minidump to

http://oca.microsoft.com

Also try typing the main error code in Help while online (ie,
Stop 0x50
and also try in the 8 digit form
stop 0x00000050)
and if there are too many hits use a filename if available. Generally memory
addresses are different for each computer (as each computer has a different
mix of drivers) so parameters that are memory addresses aren't that useful for searching, but NTStatus codes are (plus you can look them up here http://cvs.sourceforge.net/viewcvs.py/mingw/w32api/include/ddk/ntstatus.h?rev=1.2).
 
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