Computer restarts when shutdown selected

  • Thread starter Thread starter Max
  • Start date Start date
M

Max

I'm hoping I am posting this to the correct group.
After installing SP4 for Win 2k and applying all critical
updates for the OS and IE6, and installing Windows Media
Player (9.0.0.2980) I have the issue where each time I try
to shutdown the computer, it only restarts.
I've tried searching the Knowledge Base for answers, but
to no avail.
Can anyone suggest what I should do to correct this
problem?
Thanks,
-Max
 
I'm hoping I am posting this to the correct group.
After installing SP4 for Win 2k and applying all critical
updates for the OS and IE6, and installing Windows Media
Player (9.0.0.2980) I have the issue where each time I try
to shutdown the computer, it only restarts.
I've tried searching the Knowledge Base for answers, but
to no avail.
Can anyone suggest what I should do to correct this
problem?
Thanks,
-Max
Click to expand...

Max,

This is generally going to be a driver problem or possibly a startup
program or service. I don't know of a specific cause for this problem.
The easiest way to determine if it is a startup program or service is to
use msconfig.exe from Windows XP. Just copy it over from a XP machine to
the desktop or anywhere on the 2000 system. Then use it to clean boot
the system. Take a look at this article to see how to clean boot using
msconfig.

http://support.microsoft.com/default.aspx?scid=kb;EN-US;310353

Good luck

Leonard
 
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