Computer no longer recognising my Canon IXUS 50 camera

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Guest

Hi, I used to be able to just 'plug and play', now i can't, when i connect
the camera to the computer, i get the ding-dong sound, but nothing in the
task bar, or when i goto 'my computer' there's nothing their either, i've
tried uninstalling/reinstalling the software provided by Canon.
I don't use real player 10.
I have the latest Nero drivers.
I've tried different devices to the same usb port, and the camera to other
usb ports, but it's only the camera it's not recognising
I took my camera to a friends, connected it useing the same usb cable and it
worked fine, 'pluged and played' just like i used to be able to.
Any help most welcome.
Thank-you
 
Connect the camera to the computer and turn the power on.
Then booth the computer and see if it recognizes the camera.
 
OK, Tried that still not working, also tried computer on, camera off,
computer off, and camera on, computer on, camera off then camera on...
 
Are you using Zoombrowser EX?
If you are I beleive that you can connect from the tasks menu in
Zoombrowser, to access this first click on the small arrow to the left of
viewing pane then on the tasks arrow at the top of pane that just opened ,you
then click on Acquire & Camera settings then Connect to camera this should
bring up the camera window, follow instuctions from that window.
Repost if that does not help.

Mart.
 
No, i tried that at first, the uninstalled all Canon software, then
reinstalled, then uninstalled, to try and use it as a plug and play camera,
tried using latest drivers from Canon, still no success...
Thanks.
 
Also, when i connect the camera and goto 'device manager', i see a box titled
'Imaging Devices', when i expand this, i get 'Canon DIGITAL IXUS 50', when i
double click on this i get, the 'properties box' for the said camera, and it
tells me that the device is working properly, i then went to the 'Driver'
tab, and updated the drivers, i also tried uninstalling the driver, then
rebooting...
Still no joy...
Hope all this info is of some use to you.
Thanks.
 
Are you using Zoombrowser?
Which version?

M.S said:
Also, when i connect the camera and goto 'device manager', i see a box titled
'Imaging Devices', when i expand this, i get 'Canon DIGITAL IXUS 50', when i
double click on this i get, the 'properties box' for the said camera, and it
tells me that the device is working properly, i then went to the 'Driver'
tab, and updated the drivers, i also tried uninstalling the driver, then
rebooting...
Still no joy...
Hope all this info is of some use to you.
Thanks.
Click to expand...
 
If I were you I would install the Zoombrowser software that came with your
camera and then follow the tips that I gave you.

Zoombrowser is an excellent tool to use.

Let me know how you get on.

Mart.
 
Still no luck mate, but as i said before, it used to work without
Zoombrowser, and it worked on my friends p.c as a plug and play unit, i
'feel' it must be something to do with the registry as this is the only area
i have not - dare not explore.
I can't think for the life of me what has changed with the p.c, since the
last time i used the camera...
 
Try this:
Disconnect camera and all other USB devices
Open Device Manager.
"Remove" the entry for "'Canon DIGITAL IXUS 50" under "Imaging Devices"
Click the plus next to "Universal Serial Bus controllers"
"Remove" all items listed (do not do this if you have a USB keyboard and/or
mouse)
Reboot and let Windows detect and reinstall your USB controllers/hubs
Connect your camera
Connect any other USB devices as needed

Note: if you have a USB keyboard and/or mouse, you'll have to be more
selective in removing the USB hubs and controllers. You can probably get by
without a mouse, but I'm not sure what will happen if you attempt to boot
without any keyboard at all.

If still no joy, try posting in WindowsXP.General Discussion
 
I have USB mouse, but my keyboard plugs in via a - well in my case - a purple
colored plug.
Should i still do the above.
Cheers
 
Yes. The purple plug is almost certainly a "PS/2" type keyboard connector
(at the very least, it's not a USB connector). Thus, even after you delete
all of the USB Controlers from Device Manager, your keyboard will still work.

If, while you're in the middle of "remove"ing all of the entries under
Universal Serial Bus controllers you find that your mouse no longer works,
you should be able to navigate through the task of deleting the rest of them
by using using the arrow keys and/or the tab key. Plug the mouse in as the
first USB device after you reboot. If the mouse isn't detected at this point
(but it should be) you might try leaving it plugged in and reboot again.

See the following articles:
http://support.microsoft.com/default.aspx?scid=kb;en-us;310575
http://ask-leo.com/why_wont_my_system_recognize_my_usb_device.html
 
Thanks, will try that tomorrow, i must go to bed now, thanks to everyone for
thier input...
Thanks
 
One thing i've tried, and i hope will be of some relavence to you, when i
have the camera connected, if i go to device manager, it appears, when i
expand the 'Imaging Devices' tab, if i then uninstall the camera then reboot,
then connect the camera, i get notification at the task bar that 'New
Hardware' has been found, then a few seconds later, it notifies me that my
hardware has been installed and is ready for use, but, when i go back to 'My
Computer' it's still not there, i.e in the section 'Devices with removable
storage', this is where it used to be, and i'm sure it used to have a drive
letter (F:).
 
If you've tried to remove and reinstall the USB controllers etc. as I
suggested yesterday, and you're still not seeing the camera memory as an
external drive, I suggest you start a new thread in the WindowsXP General
Discussion newsgroup.

Include everything you've done and what has happened in as much detail as
you can. Include your version of Windows (XP home / pro) and whether you've
updated it to service pack 2 (or whatever). Include the make & model of your
camera and what kind of computer you have.

Remember, the folks in that newsgroup will not have read this thread. You
might want to print out this entire thread and spend a few minutes offline
composing an intelligible, comprehensive summary.

In your very first post here, you said that you've tried other USB devices
(that worked OK). What kind of devices? Any other external memory devices,
such as a flash drive? I assume from the way you worded your question that
you are connecting your camera directly to the computer. Do you have a card
reader for your camera's memory card, and if so, have you tried that? (just
an example - there are cheaper ones: http://tinyurl.com/7e3uw)

Good luck.
 
I have been reading what Bing has been saying but I still think you should be
using Zoom Browser, tell me which version of Zoom Browser you are using,
click on help in Zoom Browser window then about and note which version, let
me know and I may be able to give you more advice.
 
My version of Zoombrowser is EX 5.1.
How come it worked before, without zoombrowser, but now it won't work with
or without that software?
 
Hi Bing, i havn't had time yet to attempt to uninstall/reinstall my USB
ports, working from home and NEED the computer, can't afford to risk a
problem, but as soon as i'm available, i will be taking your advice, it's the
only thing that's been suggested, that i havn't tried yet...
Thanks.
 
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