Computer keeps rebooting

  • Thread starter Thread starter gg
  • Start date Start date
G

gg

When I turn on my computer a screen comes up asking if I want to start in
safe mode or normally and then just shuts down and reboots again. Please
help - I know I have a virus, just not sure how to remove.
 
gg said:
When I turn on my computer a screen comes up asking if I want to start in
safe mode or normally and then just shuts down and reboots again. Please
help - I know I have a virus, just not sure how to remove.
Click to expand...

First of all, have you got an anti virus program? If so run it, if not
get one of the many free ones available, but I personally recommend
NOD32. Also you might want to get a decent spyware/malware program and
run that. Again a good spyware program is Spybot S&D.

HTH
 
gg said:
When I turn on my computer a screen comes up asking if I want to
start in safe mode or normally and then just shuts down and reboots
again. Please help - I know I have a virus, just not sure how to
remove.
Click to expand...

In order to troubleshoot further - I would need to know how you *know* you
have a virus?
 
gg said:
When I turn on my computer a screen comes up asking if I want to start in
safe mode or normally and then just shuts down and reboots again. Please
help - I know I have a virus, just not sure how to remove.
Click to expand...

Start in safe mode and runna scan or Restore the system to an earlier date.

Make sure you have an up2date security software to scan your machine.

Unexplained computer behaviour may be caused by deceptive software
http://support.microsoft.com/kb/827315

Go through these Cleaning steps:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

2.... And also for malware from here:
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm
HTH.
nass
 
What is the computer make and model. What exactly do you have by way of
a Windows XP CD?

Are you seeing a Stop Error Report? If yes what does it say?

Disable automatic restart on system failure. This should help by
allowing time to write down the STOP code properly. Right click on
the My Computer icon on the Desktop and select Properties, Advanced,
Start-Up and Recovery, System Failure and uncheck box before
Automatically Restart.

Do not re-enable automatic restart on system failure until you have
resolved the problem. Check for variants of the Stop Error message.

An alternative is to keep pressing the F8 key during Start-Up and select
option - Disable automatic restart on system failure.

If you are using a wireless keyboard and the F8 key does not work
substitute a wired keyboard and mouse for this exercise only.

What is the position regarding data on the disk? Did you have a backup
or is it necessary to recover data?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
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