Computer Freeze

  • Thread starter Thread starter Connie
  • Start date Start date
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Connie

Hi,
I'm trying to install a Nissan Software which has 4 cd's (I'm woking in an
Automotive Dealer company) After inserting the first disc, it asks for the
second. After i insert the second CD, the computer freezes & i cant do
anything. Even the keyboard & mouse is locked. Its Winxp sp2.
Where could be the problem be???

Pls advice,
Thanks
Connie
 
I'm trying to install a Nissan Software which has 4 cd's (I'm woking in an
Automotive Dealer company) After inserting the first disc, it asks for the
second. After i insert the second CD, the computer freezes & i cant do
anything. Even the keyboard & mouse is locked. Its Winxp sp2.
Where could be the problem be???
Click to expand...

If this PC behaved otherwise OK for 6 months or
more, and if this Nissan software purports to run
under WinXP, the probable cause of this system
hang is defective programming in the Nissan instal
routines.
 
1) Not enough available disk space remaining on your hard drive, you should
have at least 20% or more free disk space. If not then run Windows 'Disk
Cleanup' (Start/All Programs/Accessories/System Tools/Disk Cleanup).

2) Bad CD possibly, look for scratches, finger prints or smudges. If this is
the case then clean the CD.
See: http://www.wisegeek.com/how-do-i-clean-a-cd-or-dvd.htm

3) If on inspection the CD is clean then:
Don't start the installation with the first CD in the set, but instead
insert the second CD and use Windows Explorer to view the contents (file and
folders). If you can view what is on the CD then create a folder and name it
the same as the name of the CD as displayed in Explorer. Next try copying
the contents of the CD to that folder, does it copy OK or do you get errors.
If you get errors or can't successfully copy the CD contents to your hard
drive then you need a replacement CD.

If the CD copies all the files and folders over to your hard drive without
errors, then create 3 more folders on the hard, one for each of the other
three CD(s), make certain that the hard drive folders names are the same as
the name of each of the CDs.

Once you have done this (with no CD in the drive) then go to the first CD
folder on the hard drive and look for a file named "Setup.exe" or
"Install.exe", double click on this file to start the install, note that
some applications will automatically move on to each CD folder you created
as the install progresses, other applications may prompt you asking for the
location of the next CD, in this case just point to the appropriate folder
you created.

Note: Some applications will not install using the technique I described
above and require the actual CDs.

JS
 
Connie said:
Hi,
I'm trying to install a Nissan Software which has 4 cd's (I'm woking in an
Automotive Dealer company) After inserting the first disc, it asks for the
second. After i insert the second CD, the computer freezes & i cant do
anything. Even the keyboard & mouse is locked. Its Winxp sp2.
Where could be the problem be???

Pls advice,
Thanks
Connie
Click to expand...

This site has a testing tool of sorts.

http://www.cdspeed2000.com/download.html

I downloaded this file.

http://www.cdspeed2000.com/files/NeroDiscSpeed_41120.zip

Unzip the file, and the DiscSpeed.exe program is ready to
go. It is 3,276,800 bytes in size. Double click NeroDiscSpeec
and a window should open.

The program has five options.

Benchmark, Create Disc, Disc Info, Disc Quality, ScanDisc

Disc Quality and ScanDisc are the two functions we're interested
in. Disc Quality uses low level error detection, to give some
idea as to whether the CD drive is having trouble reading the
disc you've inserted. Now, my drive is not a burner, and I
suspect the necessary error detection interface is not present
on my drive. So I cannot use the test. (The start button is grayed
out.) If your drive is a burner, there is a chance this test will work.

The other test is ScanDisc, which basically gives an indication
if the disc is really bad. ScanDisc should work with any reader,
but is not using a low level error indication. As far as I know,
all the error recovery functions will be applied to a sector, when
ScanDisc attempts to read it, so a disc could be pretty bad and
still be readable. So ScanDisc isn't as "sensitive" a test. If
any sectors are not marked with a green square, then the disc is
probably bad.

But in your case, you say the computer freezes when that disc is
inserted. It is likely a badly prepared disc. It may turn out,
that you cannot even run ScanDisc, as it will only run if a
CD is recognized as being inserted in the drive. I have a
"bad" CD handy, and it wasn't even recognized. So no opportunity
to test how well it handles a bad disc, at least here.

In any case, that is the basic idea. There may be other tools
around that do something similar. You could try testing the
first CD, as it works, and chances are the sectors on that
disc will all be "green" when you scandisc them.

Don't use "Create Disc", because the discs you have may be
rewritable, and you don't want to rewrite them.

HTH,
Paul
 
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