computer freeze

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Guest

while working in microsoft word, my computer just freezes and i cannot access
anything. in order to use the computer again i have to restart it and hope
that my work has saved. i have recently downloaded norton security.
 
ali said:
while working in microsoft word, my computer just freezes and i cannot
access anything. in order to use the computer again i have to restart it
and hope that my work has saved. i have recently downloaded norton
security.
Click to expand...

Does the problem occur only in MS Word? Since you most recently installed
NIS, try disabling the integration with MS Office. Since I don't run Norton
products, I can't tell you exactly where it is but it will be somewhere in
the NIS options. If that solves the issue, great. If that doesn't solve the
issue and the problem is only with MS Word, post your question (with more
details about your computer) in the Word newsgroup. Here is a list of all
the MS newsgroups so you can find the right Word one and also a link which
will help you with what details to include in your next post.

http://aumha.org/nntp.htm - list of MS newsgroups
http://www.dts-l.org/goodpost.htm

Malke
 
no it happens when i am on the internet or in any programmes not just
specifically word. . i found another post similar to mine and i followed some
of the tips:
RAM memory=
total=351044- but keeps changing down
limit= 1279128
peak=387940
my brother build my computer for me 3 years ago so i dont know much. It has
3 fans and all seem to be working, i took off the cover and dusted and
hoovered it.
I am assuming that the first error message has something to do with msn
messenger but the second i do not know. there is a couple of the 2nd ones and
about5 of the first errors all the same,

Recent Error messages=
application= source- application hang
event id 1002
description = hanging application msnmgr.exe
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 6d 73 6e 6d 73 67 msnmsg
0018: 72 2e 65 78 65 20 37 2e r.exe 7.
0020: 30 2e 38 31 33 2e 30 20 0.813.0
0028: 69 6e 20 68 75 6e 67 61 in hunga
0030: 70 70 20 30 2e 30 2e 30 pp 0.0.0
0038: 2e 30 20 61 74 20 6f 66 .0 at of
0040: 66 73 65 74 20 30 30 30 fset 000
0048: 30 30 30 30 30 00000

event id- 4609
source eventsystem
description= The COM+ Event syatem detected a bad return code during its
internal processing HRESULT was C0000005 from line 62 of
d:\qxp_slp\com\com1x\src\eventsystemobj.cpp

There are no errors in security, in system errors=

1) event id= 10010
source =DCOM
Description= The server (8EC217F4-3428-4881-8019-AA8A19C2F07F) did not
register with DCOM within the required timeout.

There are a few of these. Also
2) event id= 7034
source service control manager
description= The SPBBCSvc service terminated unexpectedly. It has done this
1 time(s)


there are more error messages but not sure if any of these are important. I
just dont know how to fix these problems .

ALSO My mouse freezes sometimes and always has. the computer just stops
recognising it but the keys still work. if i want to use the nmouse again i
usually have to turn the computer off and on, but occasionally it will work
again by switching usb ports. is there a problem with my hardware.
please answer in laymans terms as my knowledge is basic but with
instructions i can carry out tests etc, Thankyou for any info you can toss my
way x x x
 
ali said:
no it happens when i am on the internet or in any programmes not just
specifically word. . i found another post similar to mine and i followed
some of the tips:
(snippage)

there are more error messages but not sure if any of these are important.
I just dont know how to fix these problems .

ALSO My mouse freezes sometimes and always has. the computer just stops
recognising it but the keys still work. if i want to use the nmouse again
i usually have to turn the computer off and on, but occasionally it will
work again by switching usb ports. is there a problem with my hardware.
please answer in laymans terms as my knowledge is basic but with
instructions i can carry out tests etc, Thankyou for any info you can toss
my way x x x
Click to expand...

You are probably having hardware problems. Here are general hardware
troubleshooting steps:

http://www.elephantboycomputers.com/page2.html#Hardware_Tshoot

Testing hardware failures often involves swapping out suspected parts with
known-good parts. If you can't do the testing yourself and/or are
uncomfortable opening your computer, take the machine to a professional
computer repair shop (not your local equivalent of BigStoreUSA). Have all
your data backed up before you take the machine into a shop.

Malke
 
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