computer deletes files whenever it is logged off or shut down

  • Thread starter Thread starter Zack
  • Start date Start date
Z

Zack

Hi our computer has Windows Vista on it, and its pretty new. Whenever it is
shut down, restarted, or logged off, every single file on the computer is
gone when logged back in, everything on our computer is gone. Any help would
be greatly appreciated!
thanks
 
Hi our computer has Windows Vista on it, and its pretty new. Whenever it is
shut down, restarted, or logged off, every single file on the computer is
gone when logged back in, everything on our computer is gone.
Click to expand...

Impossible. If that were true, Windows wouldn't even load.

I think you need to provide more information.

What is "pretty new"?

What is "every single file"?
 
Nonny said:
Impossible. If that were true, Windows wouldn't even load.

I think you need to provide more information.

What is "pretty new"?

What is "every single file"?
Click to expand...
We've had it for about 4 months, and it deleted every file that we have
saved on it, keeps the default files.
 
Nonny said:
Impossible. If that were true, Windows wouldn't even load.

I think you need to provide more information.

What is "pretty new"?

What is "every single file"?
Click to expand...
 
Zack said:
We've had it for about 4 months, and it deleted every file that we have
saved on it, keeps the default files.
Click to expand...

I just logged on and then off and it said it couldnt log onto the normal
account and its on a temporary account. I think that's the problem, any idea
how to troubleshoot that?
 
Zack said:
I just logged on and then off and it said it couldnt log onto the normal
account and its on a temporary account. I think that's the problem, any
idea how to troubleshoot that?
Click to expand...

The original user account is corrupt. Create a new user account and copy the
data from the old account over to it. Since you're using Vista, make sure
the new account for daily work is a Standard user account. Create at least
one extra user account with Administrative privileges but don't use this
for your regular work.

Malke
 
"Malke" wrote:
The original user account is corrupt. Create a new user account and copy the
 
Zack said:
:
The original user account is corrupt. Create a new user account and copy
the
Click to expand...

You don't copy the files from within the corrupted profile! Log onto another
profile, create the new one from there, log onto the new profile, copy the
data using Windows Explorer.

If you really can't figure this out, perhaps taking the machine to a local
professional would be a better choice for you. There is no shame in doing
this. Just don't use a BigComputerStore/GeekSquad type of place as you
generally won't get good service there.

Malke
 
t-4-2 wrote:

Forgive me for barging in, Malke. I think Zack was unable to log on to
his account. He was let in on temporary account only.
Click to expand...

You're not barging in by pointing out something I've missed! On the
contrary, I appreciate it. If he really only has the one user account then
he'll have to try and get into the built-in Administrator account which is
normally disabled in Vista. This is exactly why I always make a couple of
extra administrative user accounts in Vista (which hopefully will never be
used) and do daily work from a Standard account. I guess we'll have to wait
for Zack's clarification.

Malke
 
Back
Top