Computer Associates

  • Thread starter Thread starter Joe
  • Start date Start date
J

Joe

I use Computer Associates EZ Antivirus. I am extremely satisfied with this
program.
What I can't understand is why Computer Associates makes it next to
impossible to obtain information from them via email.
Does anyone know why?
 
Joe said:
I use Computer Associates EZ Antivirus. I am extremely satisfied with this
program.
What I can't understand is why Computer Associates makes it next to
impossible to obtain information from them via email.
Does anyone know why?
Click to expand...

Nope. I have used it for a long time (5 yrs or more), and I must admit they
have been quite good about answering questions ONCE you find the way to
submit them. But I did prefer the old-fashioned way......i.e. answering via
email...and not an email telling you to go to your answer on their website.

Cheers.....Heather
 
What I can't understand is why Computer Associates makes it next to
impossible to obtain information from them via email.
Does anyone know why?
Click to expand...
Because they are a company that has grown far too large due to mergers
and acquisitions. The corporate heads are more interested in manipulating
the assets to increase their won portfolios than truly serving customers.
Get use to it.
 
Joe said:
I use Computer Associates EZ Antivirus. I am extremely satisfied with this
program.
What I can't understand is why Computer Associates makes it next to
impossible to obtain information from them via email.
Does anyone know why?
Click to expand...
That is the reason why I gave up using Computer Associates programmes.
Originally they were excellent but now getting info is too complicated
 
I use Computer Associates EZ Antivirus. I am extremely satisfied with this
program.
What I can't understand is why Computer Associates makes it next to
impossible to obtain information from them via email.
Does anyone know why?
Click to expand...

So they don't have to read through shedloads of spam to get through to
the bonafide support requestng emails.


Jim.
 
Grant said:
Because they are a company that has grown far too large due to mergers
and acquisitions. The corporate heads are more interested in manipulating
the assets to increase their won portfolios than truly serving customers.
Get use to it.
Click to expand...

Hi

I am wondering what facts you used to arrive at your conclusions:-

" grown far too large due to mergers and acquisitions"

and

"more interested in manipulating the assets to increase their won
portfolios"


Just curious.

--
Regards
Echy

Greetings from Melbourne, Australia
www.visitvictoria.com.au
 
searcher said:
That is the reason why I gave up using Computer Associates programmes.
Originally they were excellent but now getting info is too complicated
Click to expand...
What AV program do you use now?
 
Echy said:
Hi

I am wondering what facts you used to arrive at your conclusions:-

" grown far too large due to mergers and acquisitions"

and

"more interested in manipulating the assets to increase their won
portfolios"


Just curious.
Click to expand...

.... wasn't CA bought by Micro$oft recently - if that is true then the head
honchos care more about pleasing Redmond than their customers.
 
... wasn't CA bought by Micro$oft recently - if that is true then the head
honchos care more about pleasing Redmond than their customers.
Click to expand...

Microsoft acquired GIANT and thus their anti-spyware product. Computer
Associates has no equity link to Microsoft Corporation. eTrust is a
joint marketing agreement. CA makes it and Microsoft helps sell it.
 
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