Computer Associates eTrust EZ Antivirus 3-Pack real time scanner

  • Thread starter Thread starter Baz
  • Start date Start date
B

Baz

Just recently I have been having problems with this anti-virus
package.

It started displaying a popup saying "3 Threats detected and removed"
this box had a do not show again which I selected but it still kept
coming up.

I did a full system scan and found nothing.

I have found that real time scanning does not work (by using EICAR).

On demand scanning does work (by using EICAR)..

I uninstalled and re-installed but that did not fix.

I have tried disabling floppy scanning (as recommended on CA website).

I have the same sofware running on 2 other PC's with no problems.

Looking at the CA website it would appear that even though you have
bought the software you need to pay for support so I am hoping that
others here have experienced similar and can enlighten me.

Cheers

Baz
 
Just recently I have been having problems with this anti-virus
package.

It started displaying a popup saying "3 Threats detected and removed"
this box had a do not show again which I selected but it still kept
coming up.

I did a full system scan and found nothing.

I have found that real time scanning does not work (by using EICAR).

On demand scanning does work (by using EICAR)..

I uninstalled and re-installed but that did not fix.

I have tried disabling floppy scanning (as recommended on CA website).

I have the same sofware running on 2 other PC's with no problems.

Looking at the CA website it would appear that even though you have
bought the software you need to pay for support so I am hoping that
others here have experienced similar and can enlighten me.

Cheers

Baz
Click to expand...

Well, as you can see from lack of responses, the CA eTrust stuff isn't
very much used.
I used it when it was a freebie, and then paid for it for couple of
years, until about 2 years ago, when it started causing probs on several
XP boxes I managed, crashing apps and whatnot; tech support from CA
sucked, couldn't solve the probs, so dumped it.
Various AV comparison charts show it as not very effective either,
so...draw your own conclusions.

MM
 
I had so much trouble with CA and made so many complaints that some how they
gave me a free lifetime subscription. I was never given an
explanation......I guess they just wanted to get rid of me. I still don't
use the program.
Click to expand...

That's a civil way to shut up customer queries :)
 
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