Monica said:
I know all the warnings against using compatibles but this is for my
daughter's inexpensive HP 1210 all in one. She won't spend the money on
genuine ink anyway and comes to MY house to use MY printer so I figure
there's nothing to lose <lol> Which on-line company offers dependability
and a good product? Free shipping would be nice too. The only company I'm
familiar with is databazaar.
thanks,
Monica
My HP PSC 2110 uses the same 56/57 cartridges as your daughter's
printer. I just finished my first order with Omnipro, a company I found
using a couple of shopping bots, like Bizrate.com and/or
Pricegrabber.com. While I haven't used the 57 cart yet, the events that
transpired are instructive about the company.
I ordered online, using their free shipping option. Omnipro had the best
price (including shipping costs) that I could find for a remanufactured
cart, $13.99 (US). I ordered only one cart, because I almost never place
a large order with a company the first time I deal with it. The site
accepts payment through Paypal, so I used that option rather than give
them my credit card number. The free shipping option says it will take
5-8 days, so I waited 5 days and checked the status of the order. I
found that somehow along the way my Paypal payment had not been credited
to the order. Using the customer service email address provided by
Paypal, I wrote and explained the situation, quoting the text of the
Paypal receipt email for the payment, and I asked politely that they
either ship the order or refund my Paypal account. (Always start with a
civil inquiry. Honest mistakes do happen, and to anybody.)
That was on a Sunday night. Sometime around 2:00 Monday afternoon I
received a phone call from an Omnipro customer service person. She
informed me that they were sorry for the mixup and that my order had
been shipped. Moreover, because of the delay, they shipped me an OEM HP
cartridge, rather than the less expensive remanufactured one I had
ordered. The cart arrived Wednesday via first-class mail.
If you ask me, the response to the glitch speaks volumes about their
attitude on customer service. If that attitude prevails throughout the
company, they are good people to deal with. Their ratings with the
various shopping services are very good. Not perfect, but if you do any
volume of business at all customer problems are sure to come up that
can't be resolved to the customer's satisfaction. There are some
customers who just refuse to be satisfied. I think a perfect rating is
more suspect than a slightly imperfect one.
When the time comes, I will be ordering from them again.
TJ