cirianz
Chatter Box
- Joined
- Oct 6, 2005
- Messages
- 2,390
- Reaction score
- 13
Sorry but i had to share this one. I am currently in the process of changing my ISP from telecom (after they pulled a dodgy little ripoff on me) to Telstra clear. All well & good so far... except I started this change over in July... The shifting of telephone accounts happened almost immediately as promised & I was told that it would take about 2 weeks for them to get the Broadband connection transfer sorted out with telecom, after which i would be sent out a changeover pack with the new codes to put in, after which all would be hunky-dory. Time passed... & passed... & passed and still no codes. I must admit that I wasn't too bothered about it. xtra have always given me excellent service & good customer support & if they weren't a part of telecom I would certainly still be with them.
Finally, 4 days ago, on the 7th of November, the codes at last arrived complete with a warning that this process must be carried out on the 3rd of November because after that telecom would either suspend my internet service, or alternatively start charging me at a rate of 20c/MB since I was no longer officially a customer of theirs. The letter was dated the 3rd of November.
Now I'm sure that some of you are starting to notice a slight conflict here. Obviously we are somewhat more observant than the person who typed the letter. As you can guess I immediately contacted customer service at Telstra clear enquiring just who was going to pay for my internet useage over the intervening days. After a little pushing (at first she tried to blame it on NZpost until I pointed out that the letter hadn't even been typed until the 3rd itself) After which she had a chat to her boss & they conceeded that they might consider paying the difference if I present them with the actuall telecom bill after it arrived. I must admit that I was hoping for a bit more comittment than "Might consider" But it was obvious that I wasn't going to get any more from her so I decided that I'd take it up with whoever when the actuall bill does come in. The letter informed me of my new username & that my password had been emailed to me for security reasons. I hung up & went to make the transfer... Yep, you guessed it, no email, no password.
Back on the phones again, luckily the person I got this time was somewhat more helpful & took the time to make a full record of my adventures on their database. He also informed me that the username that I had been sent was wrong & should have the letters .dsl inserted. He was also able to provide me with my password over the phone (so much for security).
Since I had purchased my modem from xtra all of the software I possessed was for the purpose of setting up an xtra account & so I followed the advice in the Letter telling me to phone up the manufacturers of the modem, using the phone number Telstra clear had provided, & they would talk me through the process. According to the letter, this was standard proceedure. According to the person at D-link he had no idea what I was on about! Nevertheless he was able to talk me through the process & all was, at last, done.
I can now rest safe at nights, assured of the competence & efficiency of my new internet providers. This is obviously one communications company that is right on the ball!!
Finally, 4 days ago, on the 7th of November, the codes at last arrived complete with a warning that this process must be carried out on the 3rd of November because after that telecom would either suspend my internet service, or alternatively start charging me at a rate of 20c/MB since I was no longer officially a customer of theirs. The letter was dated the 3rd of November.
Now I'm sure that some of you are starting to notice a slight conflict here. Obviously we are somewhat more observant than the person who typed the letter. As you can guess I immediately contacted customer service at Telstra clear enquiring just who was going to pay for my internet useage over the intervening days. After a little pushing (at first she tried to blame it on NZpost until I pointed out that the letter hadn't even been typed until the 3rd itself) After which she had a chat to her boss & they conceeded that they might consider paying the difference if I present them with the actuall telecom bill after it arrived. I must admit that I was hoping for a bit more comittment than "Might consider" But it was obvious that I wasn't going to get any more from her so I decided that I'd take it up with whoever when the actuall bill does come in. The letter informed me of my new username & that my password had been emailed to me for security reasons. I hung up & went to make the transfer... Yep, you guessed it, no email, no password.
Back on the phones again, luckily the person I got this time was somewhat more helpful & took the time to make a full record of my adventures on their database. He also informed me that the username that I had been sent was wrong & should have the letters .dsl inserted. He was also able to provide me with my password over the phone (so much for security).
Since I had purchased my modem from xtra all of the software I possessed was for the purpose of setting up an xtra account & so I followed the advice in the Letter telling me to phone up the manufacturers of the modem, using the phone number Telstra clear had provided, & they would talk me through the process. According to the letter, this was standard proceedure. According to the person at D-link he had no idea what I was on about! Nevertheless he was able to talk me through the process & all was, at last, done.
I can now rest safe at nights, assured of the competence & efficiency of my new internet providers. This is obviously one communications company that is right on the ball!!
