Comfort Optical Mouse 3000--a total mess

  • Thread starter Thread starter watha
  • Start date Start date
W

watha

I bought the mouse largely because I wanted the Magnify feature--my
eyes aren't what they used to be. But installed on my Windows XP Pro
machine (SP2), the features don't work right at all. The magnify
feature sometimes gets stuck, so the magnifier window stays on screen
whether I want it or not. Turning the scroll wheel causes my browser
to page backward and forward, instead of scrolling me up and down the
web page. Sometimes turning the wheel causes the magnifier to appear.

Near as I can judge, this thing's got some absolutely awful driver
software going on. By the way, I'm using it through a KVM switch to
control a SUSE Linux box, and there it works just fine. Can't use the
magnifier, but all the basic stuff just works. But on my Windows box,
running Microsoft software, nothing but trouble. Any suggestions?
Thanks.
 
watha said:
I bought the mouse largely because I wanted the Magnify feature--my
eyes aren't what they used to be. But installed on my Windows XP Pro
machine (SP2), the features don't work right at all. The magnify
feature sometimes gets stuck, so the magnifier window stays on screen
whether I want it or not. Turning the scroll wheel causes my browser
to page backward and forward, instead of scrolling me up and down the
web page. Sometimes turning the wheel causes the magnifier to appear.

Near as I can judge, this thing's got some absolutely awful driver
software going on. By the way, I'm using it through a KVM switch to
control a SUSE Linux box, and there it works just fine. Can't use the
magnifier, but all the basic stuff just works. But on my Windows box,
running Microsoft software, nothing but trouble. Any suggestions?
Thanks.
Click to expand...

Have you installed the InteliPoint software and if so is it the latest version?
http://www.microsoft.com/hardware/mouseandkeyboard/Download.mspx

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375
 
Just can say that we bought three of them this past month
and have had no trouble with the controls. A also installed
a free program called Dragonfier http://www.halley.cc/stuff/
which works well if all you want is a tool. It has its
problems. My wife installed it on her computer at work and
several other people also downloaded and installed it.
The drivers on the MS Comfort Optical Mouse 3000 are for
Windows and the KVM switch may be doing some translation to
the XP machine. Try the mouse with the latest IntelliPoint
software directly on your XP box, if that works correctly,
maybe you should get some firmware updates for the KVM.




|
|
| >I bought the mouse largely because I wanted the Magnify
feature--my
| > eyes aren't what they used to be. But installed on my
Windows XP Pro
| > machine (SP2), the features don't work right at all.
The magnify
| > feature sometimes gets stuck, so the magnifier window
stays on screen
| > whether I want it or not. Turning the scroll wheel
causes my browser
| > to page backward and forward, instead of scrolling me up
and down the
| > web page. Sometimes turning the wheel causes the
magnifier to appear.
| >
| > Near as I can judge, this thing's got some absolutely
awful driver
| > software going on. By the way, I'm using it through a
KVM switch to
| > control a SUSE Linux box, and there it works just fine.
Can't use the
| > magnifier, but all the basic stuff just works. But on
my Windows box,
| > running Microsoft software, nothing but trouble. Any
suggestions?
| > Thanks.
|
| Have you installed the InteliPoint software and if so is
it the latest version?
|
http://www.microsoft.com/hardware/mouseandkeyboard/Download.mspx
|
| --
|
| Brian A. Sesko { MS MVP_Shell/User }
| Conflicts start where information lacks.
| http://basconotw.mvps.org/
|
| Suggested posting do's/don'ts:
http://www.dts-l.org/goodpost.htm
| How to ask a question:
http://support.microsoft.com/kb/555375
|
|
|
 
Wow...there are firmware upgrades to KVMs? Who knew?

Anyway, I did install the latest software and for the moment, the
mouse seems to be working right. Just hope it continues that way.
I'll look into that firmware thing. Thanks.
 
watha said:
Wow...there are firmware upgrades to KVMs? Who knew?
Click to expand...

Yes, but only install it if it is really necessary and read the instructions
carefully, especially on what needs to be connected/disconnected to the KVM while
performing the flash.
Anyway, I did install the latest software and for the moment, the
mouse seems to be working right. Just hope it continues that way.
I'll look into that firmware thing. Thanks.
Click to expand...

Gald to hear it, enjoy and have fun.


--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375
 
I just installed the Comfort Optical Mouse 3000 on Windows XP. When I click
on the button on the left side to open the magnifier, it works fine. However,
I cannot get the magnifier to close. I've clicked on the same button, but
just get a screen showing the mouse and the arrows showing magnifying
directions. In order to close the magnifier, I had to go into Intellimouse
(just dowloaded new version 6) software and disable the magnifier. It's a
great feature, but I can't figure out how to close it on demand.
Hope you can help....
 
KT said:
I just installed the Comfort Optical Mouse 3000 on Windows XP. When I
click
on the button on the left side to open the magnifier, it works fine.
However,
I cannot get the magnifier to close. I've clicked on the same button, but
just get a screen showing the mouse and the arrows showing magnifying
directions. In order to close the magnifier, I had to go into
Intellimouse
(just dowloaded new version 6) software and disable the magnifier. It's a
great feature, but I can't figure out how to close it on demand.
Hope you can help....
Click to expand...

If you are too slow in releasing the button, you get the directional arrows
that you see. Try changing the click speed in the mouse control panel.
 
Noozer said:
that you see. Try changing the click speed in the mouse control panel.
Click to expand...
So easy......when you know the real problem! Thanks Noozer!! It worked.
Just slowed it down a bit and all is well. You've made my day!
KT.
 
Also, you can't be holding pressure on the L or R buttons,
that brings up the menu.


|
|
| "Noozer" wrote:
|
| >> If you are too slow in releasing the button, you get
the directional arrows
| > that you see. Try changing the click speed in the mouse
control panel.
| >
| So easy......when you know the real problem! Thanks
Noozer!! It worked.
| Just slowed it down a bit and all is well. You've made my
day!
| KT.
 
I recently bought the same model, the only thing I'd change
is it needs two more buttons for fwd and back. But it is
nice.


| Good to know. I may have been doing that too....getting
used to the new mouse.
| KT.
|
| "Jim Macklin" wrote:
|
| > Also, you can't be holding pressure on the L or R
buttons,
| > that brings up the menu.
| >
| >
| >
| > |
| > |
| > | "Noozer" wrote:
| > |
| > | >> If you are too slow in releasing the button, you
get
| > the directional arrows
| > | > that you see. Try changing the click speed in the
mouse
| > control panel.
| > | >
| > | So easy......when you know the real problem! Thanks
| > Noozer!! It worked.
| > | Just slowed it down a bit and all is well. You've
made my
| > day!
| > | KT.
| >
| >
| >
 
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